Customer Service Data Entry

LINDA PENA

*** ********* ***** **** 559-***-****

Tulare, CA 93274 *********.****@*****.***

Carrier Overview

Experienced Office Manager with strong ability to manage multiple projects and simultaneously and foster a cohesive staff.

Skilled Highlights

Administrative Support

Meet Deadlines

Microsoft Office Skills

Filing and Data Archiving

Fast Learner

Large Cash/Check Deposits

Operator/Multiple phone lines

Order Entry/Data Entry

Typing

Spreadsheets

Emailed/Internet Research

Microsoft Excel / Microsoft Word

Microsoft Outlook

Scheduling Orders

Uploading Documents

Assigning orders to Schedulers

Work History

JMT Financial Services, Inc.: 4151 S Demaree, Visalia, CA 93277: Owner: Lloyd Pace, Supervisor: Mary Sanchez 559-***-****

Data Entry Specialists/Document Specialists/Scheduler/Phone Operator – August 8, 2016 to February 15, 2018 / October 2012 to February 28, 2014

Data Entry

Assigning orders to the schedulers

Scheduling orders and appointments to Notaries

Uploading documents

Scanned documents and entered into database

Update database

Assisted with receptionist’s duties, file organization and research and development.

Disperse incoming Emails to the proper scheduler

Phone Operation / Receptionist

Customer Service

Post-Closing Specialist

Mobil Community Management Company / Rancho Fiesta Mobil Estates: 5505 W. Tulare Ave. Visalia, CA 93277

Cara Meade 951-***-**** (Corp Office) 1801 E. Edinger Ave. #230,, Santa Ana, CA 927105

Administrative Assistant

Collecting Rent Payments

Make Bank Deposits

Bank Reconciliation

Entered all payments from Tenant

Lot Inspections

Documented and forward to Corp. Office of any complaints

Process Credit Reports and Background Checks

Prepared paperwork for extended leases and new owner

Delta Folding Gates, Inc.: 4801 Pacific Blvd., Vernon, CA 90058

General Administration/Account Payable and Receivables/Collections/Sales - May 1991 to April 2012

Administration: Answered multiple phone lines, transferred to corresponding documents/filed records and bill accordingly.

Performed administration tasks such as filing, developing spreadsheets, faxing reports, photo coping and scanning documents.

Customer Service: Handled customers effectively by identifying needs, quickly gaining trust, approaching complex solutions and resolving problems to maximize efficiency.

Scheduling: Correspond with customers through phone, fax and email and in person to schedule appointments and answer inquiries.

Monthly Reports: Organized billing and invoice data and prepared accounts receivable and expected revenue reports for controllers.

Customer Follow-up: Ensure that customers were satisfied with company products and serves by doing purchase follow-ups.

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