SEAN HEGGAN

Contact Information: ac4mjq@r.postjobfree.com; (Home) 813-***-****;

(Cell) 813-***-****; 8886 Tessara Lane, Tampa, FL 33647

Experience:

January 2017 – July 2017 (6-month contract)

Video Engineer 48.15/hr

Charter Communications (Spectrum) – Riverview, FL

•Responsible for outage triage and escalations for broadcast and Video on Demand while team was being brought up to speed in Denver.

•Minimized and averted outages by using expertise in Cisco VDS-TV and Linux software and database operation to bring the system back online in minutes, preventing hours of down time.

March 2005 – December 2016

System Analyst/Administrator/Engineer III 97k/yr

Tier2 VOD Network Engineering and Operations

Verizon Communications – Tampa, FL

Positions held: Customer Service Associate; Fiber Network Technician; FiOS Video Subject Matter Expert; FiOS Video on Demand System Analyst/Administrator/Engineer Tier2 support

•Operated, patched, and maintained over 1,000 Windows and Linux servers, supporting over 15 million VOD streams per week at a 98.5% success rate, nationally. Troubleshot layer 1 issues and investigated and corrected numerous in-band and out-of-band connections (ASYNC) and ethernet cabling and provisioning issues. Worked with various groups to update connections in multiple inventory systems. Familiar with the Verizon network infrastructure.

•Decommissioned, configured and turned up new Linux, Windows and VMWare equipment during safetime hours as needed. Tested, verified connectivity and operation on all equipment before handing over to the Tier 1 team.

•Acted as team lead, scheduling maintenance, upgrades, and on-call for outages and shift coverage / overtime as needed (Network Operations Center for VOD) with 0% personnel shift non-coverage for Tier1/Tier2 VOD support.

•Analyzed system enhancement compatibility, and interfaced daily with third-party entities, such as Cisco (VDS-TV) and Ericsson (OpenStream) to maintain VOD success rates and equipment readiness, provided software bug diagnoses, analyzed Linux logs and resolved outages to ensure minimal downtime.

•Designed and implemented in-house applications to monitor and adjust system alarming to supplement utilization of SolarWinds and SiteScope.

•Project managed, developed and trained a process to manage shortfalls in Verizon's set-top box logistics program, resulting in approximately 5.5 million in recouped revenue per year. This process is still in use today by Verizon and Frontier.

•Maintained Verizon internal billing and provisioning applications with broadcast and Video on Demand (VOD) (iVapp, COFEE, SSP, BAAIS, programming changes, etc.) with end-to-end diagnostics and troubleshooting with various DEV teams (order, billing, provisioning, install, back to billing).

•Conducted internal IT cost-savings assessments and administered hardware upgrades across the footprint, resulting in a savings of over $100,000 from vender quote.

•Created technical documentation and standard operating procedures for day-to-day use in server troubleshooting, Cisco database operation, system failovers, and Linux server command and upgrades.

•Worked in Service Fulfillment, correcting 1000's of fallout orders for Voice, Data and Video with programs including SOAC, MARCH, iVapp, BAAIS, SSP, etc.

Demonstrated Skills: Cisco Video Distribution (VDS-TV), Ericsson Video Back Office (OpenStream), VOD, Linux, Information Technology, System Analysis, Troubleshooting, Technical Writer, Telecommunications, SolarWinds, VMware, VirtualBox, Aspera, EMC/Isilon.

April 2004 – March 2005

Instructor 45k/yr

Kitco Fiber Optics – Virginia Beach, VA

•Highlights: Certified Fiber Optic Trainer; Certified Fiber Field Service Technician; Curriculum Development; Product Development and Testing.

•Instructed for Commercial and Military fiber plant design, installation and troubleshooting.

•Developed curriculum for 3 different training courses, on-site and abroad.

•Designed fiber enclosures and terminations; tested and developed Military and commercial fiber plants.

Skills: Fiber Optics, Technical Writer, Technical Support, Instructor, Military.

Education: Associate Degree (Engineering Management) June 2004

Grantham University – Slidell, LA

Military Service: Fire Controlman First Class – Honorably Discharged June 2004

United States Navy

•Responsible for the operation, uptime and troubleshooting of the Tomahawk and gun weapon systems aboard several naval vessels

•Combat Systems NOC lead

•Supervisory experience

Certifications and Training:

•Electronics Technicians Association International: Customer Service Certification, International Electronics Certification and Fiber Optics Technician

•Lincoln Technical Institute Electronics and Computer Certification

•Linux Certification Linux Foundation and edX

•Cisco VDS-TV Certification

•Network+ (course completion New Horizons, studying for cert)

•Security+ (course completion New Horizons, studying for cert)

•Cisco CCNA (course completion New Horizons, studying for cert)

•Certified Ethical Hacker (course completion New Horizons, studying for cert)

References:

•Audi Schmidt

Sr. Network Consulting Engineer, Cisco

W 678-***-****; C 770-***-****; ac4mjq@r.postjobfree.com

•Christopher Demir

Principal Engineer, Network Engineering and Operations, Verizon

813-***-****; ac4mjq@r.postjobfree.com

•Christy Turner

Director Project Management and Development, Verizon

703-***-****; ac4mjq@r.postjobfree.com

•Meloni Snyder

Senior Consultant Project Management and Development, Frontier

636-***-****

•Sarfraz Khokar, Ph.D.

Network Consulting Engineer Advanced Services, Cisco

919-***-****; ac4mjq@r.postjobfree.com

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