Manager Software Developer

Patrick Wright

Mountain View, California

650-***-**** • ***@***********.***

Technical Product Manager

Diverse technical career with 15+ years track working with innovative product development

Accomplished product development manager with a strong software background in regards to implementation management and demo engineering. Possess global relations skills with proven ability in working successfully with stakeholders, banks, third-party software vendors, operations, and leadership. Proven ability in meeting and exceeding company goals and expectations.

Quality Products / Stakeholder Relations / Data Management Platforms / Presentations Product Implementation / System Administration / Software Development

Technical Proficiencies

Programming Languages:

Programming/Testing Tools:

Java, JavaScript, PHP, Python, SQL, XML/XSLT

Atom, Git, PostMan, NodeJs, PyCharm, Selenium, NetBeans

Business Tools:

Microsoft Excel, Outlook, PowerPoint, Visio and Word

Databases:

Operating Systems:

MySQL, MS Access, MongoDB, Oracle, SQL Server

Microsoft, Linux, Solaris

Professional Experience

VISA INC., NORTH AMERICA PRODUCT DEVELOPMENT

Director (2010 to Present)

Lead development of Visa products that require either Visa CORE systems updates or web site development allowing cardholders to register and configure Visa service or both. Build and maintain product and websites by writing business requirements. Develop UAT test cases, schedule UAT, Penetration and WCAG testing. Write first drafts for Service Activation and Implementation guides and train customer support and account managers on use of product. Monitor and support each product in production upon release.

Products monitored and supported: Visa Premium Portal (VPP), Travel Notification, Travel Notification Service, Visa Payment Controls (VPC), Visa Integrated Redemption Platform (VIR), Visa Interactive Mobile Alerts (VIMA), and Visa Alerts.

Key Achievements:

Create automated test scripts utilizing Selenium and Python to ensure web sites are regression tested consistently per release. Also utilized Selenium IDE to create automated test scripts.

Create automated test scripts in Python to test OAuth2 API calls.

Analyze travel purchases made by cardholders and flag card for possible travel dates to geographies outside cardholder’s normal purchasing area.

Wrote requirements for beta through two production releases (VIR), as well as programs in Java to scan logs during pilot to calculate errors for Visa alerts.

Implemented VIR program successfully in collaboration business and development teams.

VISA INC., GLOBAL PRODUCT PLATFORM DEVELOPMENT

Product Manager (2006 to 2010)

Oversaw $12M Verified by Visa (VbV) project and all 3D secure components of Visa on daily basis. Reviewed and approved high-level designs, implementation and testing plans, project calendars, and SOWs. Informed global stakeholder of any system changes, as well as contacted third party endpoints upon occurrence of incompliance spikes or suspicious volume. Ensured products were implemented in logical order by offering timely guidance on development priorities.

Key Achievements:

Managed major upgrade to all VbV components in production and QA.

Developed UAT plans and coordinated testing.

Coordinated transition from old systems to new authored training documents. Trained global support teams on new configuration management tool.

VISA INTERNATIONAL

Product Implementation Manager (2002 to 2006)

Managed externally developed VbV Quality of Service reporting program, which offered 30 various reports on VbV’s components and 3-D Secure Protocol. Oversaw Product Integration Test (PIT) and Customer Test Harness (CTH), which enabled VbV software vendors and banks to test and certify product.

Key Achievement:

Developed Visa Messaging tool to simulate merchants and test 3D Secure Protocol and Visa components in both production and QA environments.

ADDITIONAL CAREER HIGHLIGHTS

Manager, Compliance Test Lab, Software Development, ARCOT, 2001 to 2002

Software Demo Engineer, CALICO, 1999 to 2001

Software Implementation Manager/Software Developer, TRAVELNET, 1994 to 1999

Software Developer/System Administrator, SUN MICROSYSTEMS, 1990 to 1994

Education and Training

Advance Studies Certificate, Computer Science

Santa Clara University, Santa Clara, CA

Bachelor of Science in Computer Science

Chico State University, Chico, CA

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