Manager Software
Resume:
Ray Ross
Newton, NJ *****
*******.*.*******@*******.***
EXPERIENCE
KForce
East Stroudsburg, PA
Contractor – Domain Consolidation
Sept 2017 - Present
I am part of a team of contractors hired after Lehigh Valley Hospital bought Pocono Hospital and outlying offices, to do domain consolidation to the Lehigh Valley domain.
I took team lead many times to make sure we completed each section we were converting to the new domain.
I was responsible to reimage pc’s, mounted mini pc’s and laptops so they are compliant with the Lehigh Valley domain.
I was responsible to copy over user data and make sure it is all there with the user
I was responsible to install app packages that are created for each department.
I was responsible to setup and install peripherals and test them with each user.
I was responsible for asset management by documenting the new machines that we installed and the old machines that came back to get reimaged.
Picatinny Arsenal - USARMY
UTRS Dover, NJ Desktop and Systems support
Feb 2006 - Jan 2017
I was part of a team that helped support a cloud infrastructure in management of server resources, backups and IA requirements for that infrastructure.
Our team monitored servers’ audit logs and made sure there weren’t any intrusions on a regular basis as well as network activity and available storage.
The group that I worked in, did quality control for the entire base and as such tended to relocate as projects started and ended. My role was to make sure the equipment was set up and the move was as painless as possible.
Maintained records of computer problems and actions taken by using a homemade ticketing system along with using Remedy as well as working with the NEC and DREN groups whenever needed.
Determined requirements for new systems and systems modifications by conferring with staff, users and management along with network accounts, file permissions, file system integrity, and vendor software.
Assisted new associates in setting up and using AKO as well as forwarding AKO email to the .gov account.
Managed infrastructure along with system backups, updates and security and managed IAVA report compliance.
Made sure equipment was tracked to ensure lifecycle by using a homemade system that we could keep track of who had what items and that they were replaced at end of warranty.
Had plans in place for Data Recovery and scheduled days for different backups as well as coordinated with off-site company to do pick-ups and drop offs.
Collected outdated equipment and upon collect of old hdd, data was wiped in accordance with government guidelines, appropriate forms were filled out and informed IA when ready for disposal.
Coordinated resources with projects.
Applied security configurations to user computing environments as per government guidelines.
SKILLS
IA Certified
Secret Clearance
Computers and Electronics
Complex Problem Solving
Judgment and Decision Making
Systems Analysis
Time Management
Coordination
Repairing
Instructing
Quick learner
Spearheaded and over saw the configuration, roll out and support of Blackberry’s and IPhones.
Used desktop communications software such as remote control software
Accomplishments include maintained and supported conference rooms for VTC calls and presentations and oversaw all repairs with outside companies.
Wrote manuals on how to use the equipment and gave classes to users as well as attending training sessions myself.
Knowledge sets include Servers, Desktop computers, Email software, Encryption software, Hardware, Helpdesk software.
Proficient in Microsoft Office Suite, Symantec, McAfee
Supported Windows XP, Vista, 7, 8, 10
Windows Pre-installation Environment, Presentation software, Redundant array of independent disks RAID systems, Technical Assistance, Virus scanning software.
Newton Memorial Hospital
Lead Helpdesk Technician/Desktop Support Technician
Aug 2001- Feb 2006
Monitoring and setting up IT closets.
Monitoring systems for uptime
Managing backups of system info and running reports
New user additions to the systems and managing rights
Answer telephone calls to assist computer users encountering problems over the phone and in person on and offsite.
Supported, repaired and replaced PC's as needed. Managing lifecycle of hardware and software.
Supported, repaired and replaced hardware as needed
Monitor the system for equipment failure or errors in performance.
Record information such as computer operating time, problems that occurred, and actions taken.
Supervise and train peripheral equipment operators and computer operator trainees.
Newton Memorial Hospital - Lead Radiology Orderly
Made sure all the orderlies were scheduled and worked
Worked with doctor’s nurses and various other managers to take care of any issues that may have come up with the patient’s transport and process improvement
American Wear Uniform Company- Route Supervisor
Made sure all the Route Representatives were there and had everything necessary to go out and succeed on their routes
Made sure all the trucks had regular maintenance and repairs when necessary
Took care of any and all issues that came up with customers, and any issues that the route representatives may have
Set appointments with businesses to make any adjustments and then resign contracts
American Wear Uniform Company- Route Representative
Sell new products to customers
Sign new business while on route and resign existing customers whenever possible
Delivered product to customers and made sure they had everything they needed
Image First Uniform Company- Route Supervisor
Made sure all the Route Representatives were there and had everything necessary to go out and succeed on their routes
Made sure all the trucks had regular maintenance and repairs when necessary
Took care of any and all issues that came up with customers, and any issues that the route representatives may have
Set appointments with businesses to make any adjustments and then resign contracts
Image First Uniform Company- Route Representative
Sell new products to customers
Sign new business while on route and resign existing customers whenever possible
Delivered product to customers and made sure they had everything they needed
Unifirst Uniform Company- District Service Manager
Watch over all the Route Supervisors and the Route Representatives to make sure everything is getting taken care of
Make sure the fleet of trucks are getting scheduled maintenance
Visit high profile accounts and make sure they are getting everything they need and resolve any issues
Resign the higher profile accounts to new contracts
Meet with the branch manager and relay any concerns he may have with the day to day operations
Meet with the Route Representatives daily after their routes and discuss what happened during their day and advise on the next day’s routes
Meet with the Route Supervisors daily and discus what happened during their running around and advise on what was going to happen the following day
Unifirst Uniform Company- Route Supervisor
Made sure all the Route Representatives were there and had everything necessary to go out and succeed on their routes
Made sure all the trucks had regular maintenance and repairs when necessary
Took care of any and all issues that came up with customers, and any issues that the route representatives may have
Set appointments with businesses to make any adjustments and then resign contracts
Unifirst Uniform Company- Route Representative
Sell new products to customers
Sign new business while on route and resign existing customers whenever possible
Delivered product to customers and made sure they had everything they needed
EDUCATION
Chubb Institute 2000 – 2001
Cisco
CCENT Certification
CompTIA
Security+ Certification
A+ Computer hardware and software
Microsoft
Microsoft Certified It Professional (MCITP)
School
Western Governors University
BS Information Technology – Security
Graduation date Aug 2019
VOLUNTEER
Newton Junior Athletic League
Volunteer Activities include president of the Newton Junior Athletic League for 4 years. Our team made sure there were sports for all the kids and adults that wanted to play in and around the town of Newton, Andover and Green townships. We worked in conjunction with the Town of Newton and surrounding towns, to make schedules, prep fields and set up and staff refreshment stand. Our organization made sure we had all the appropriate insurance and background checks on all the coaches and volunteer staff that were working closely with the children.
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