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Customer Service Office

Cape Town, WC, South Africa
February 26, 2018

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Curriculum Vitae

Help Desk Specialist,

Administrative Assist.


Name : Tabisa Gcaba

Sex : Female

Place/Date of Birth : South Africa/ June 01, 1988

Marital Status : Single

Languages : English, Xhosa, Zulu and Sotho

ID Number : 880**********

Contact number : 073-***-****


2001 - 2006 South Coast Academy High School.

2006 - 2008 Tertiary Damelin Bramley (Allenby Campus).

2012 - Clear Vision Academy.


Proficient in Microsoft Office Applications (Word, Excel, Power Point & Outlook)

Excellent English speaking and writing

Typing 50-60 words per minute

Operates office machinery such as fax, printer and copier machines

Interacts professionally with all levels of employees and customers.

Radio and TV Broadcasting



Public Speaking

Office Skills: Office Management, Spreadsheets/Reports, Record Management, Front-Desk Management, Database, Executive Support, Administration, Travel Co-ordination, Customers Service Advisor.

Computer Skills: Microsoft Office & POS (Point of Sale)


September 2016-To Date, Parklands hospital (surgery rooms) Office Administrator

Answering calls


Check funds with medical aid

Follow up payments with patience

Book theater cases

Arrange anesthetic assistance and pediatric Dr

Making the bed

Insure that all instruments are sterilized and well packed

Trace results from different laboratories

Assist patients with filling in file and forms

January 2016-March 2016, Ideal Veg (Temp Administrator)

Bookings for orders

Receiving and dispatching invoices

Keeping petty cash

Tending to walk in customers

Answering phone

Faxing printing and emailing

August 2013-Febuary 2015, Afripex (Office Administrator)

Answering phone

Receiving and dispatching invoices

Making sure that we have enough stock

Liaison with head office

Keeping Petty cash

Managing the manager’s diary

Bookings for company functions

Faxing, printing and scanning

Drawing up spreadsheets for price list

May 2012 –February 2013, Receptionist, Busby Retail Head office

Operating a very busy switchboard

Welcoming clients and directing to respective offices

Sending, receiving and dispatching parcels

Loading and capturing new employees’ data

Printing and dispatching to various stores, point-of-sale cards

Giving trial test to prospective employee/applicants and marking them

Ensuring the reception area is well presentable

Booking board-room meetings

IT help desk troubleshooting for the group stores

Filing waybills and swipe card agreements

Reporting to my immediate manager and ensuring good company presentation

July 2012-October 2012, Forever New (Sales Assistant) weekends/casual

Sales assistant for busy upmarket clothing store

stockroom controlling and stock taking

also assisting in visual merchandising and making sure that the floor is neat and tidy

assisting customers with outfits for functions

February 2012–April 2012, MTN (Outbound Call Center Agent)

Aggressive agent, worked in a fast pace, high call volume environment possessing excellent communication skills and strict adherence to company policies and procedures while maintaining high levels of customer service.

Calling potential prospect verifying receipt of marketing materials, analyze proposed needs and introduce qualified prospects to our dedicated account Manager.

Understanding customers’ needs and helping them discover how our products meet those needs.

Maintain knowledge of competitive offers and provide critical market feedback to store managers regarding local competition and product/service’s needs.

Using Stern and uncompromising competitive spirit to meet and exceed assigned sales goals.

July 2011-October 2011, Personal Assistant to Hlengiwe Mhlaba

Schedule and Co-ordinate meetings, interviews, appointments, events and other similar activities, which also include travel and lodging arrangements.

Communicate via telephone and in person to internal and external customers to align accommodation, concerts, receiving and drafting invoices.

Compile, transcribe and distributes meeting minutes.

Works independently with good decision-making skills.

October 2011–December 2011, Brandcore Graphic Designs (Receptionist)

Administrator, provide a wide variety of administrative and staff support by administering programs and monitoring projects.

Maintain office files, compose letters, memorandums,

Exceptional oral, written and analytical communicational skills and abilities.

Ability to engage others to collaborate in problem solving without taking over by utilizing my superb problem solving skills.

January 2010–July 2010, Mumella Multimedia (Receptionist)

Strong organizational skills and ability to multi-task effectively.

Excellent communication, customer service and telephone skills.

Maintain confidentiality at all levels and at all ties.

Ability to work well under pressure with minimal to no supervision.

Inventories and organizes documents and files for departments.

December 2008–December 2009, Kellogs Brown and Root (K.B.R) (Secretary)

Performs administrative, secretarial and clerical functions in a courteous and professional manner.

Provided administrative support to department personnel as needed.

Coordinates and prepares all necessary materials for meetings, preparing and typing materials to be distributed, coordinating, setup and operate Audio and Visual equipment.

Interacting with customers and providing prompt and courteous customer service to all customers in person, via phone or electronic mail.

Primary hand-receipt holder for over 1.5 million dollars of office equipment and department vehicles without lost.

Maintaining and distributes employee information, policy and procedure manuals and other communications.

Gather all information from Trades and clients and compile and submit to the various departments by the use of Excel spreadsheets, PowerPoint slides and MS word.

Possess a vast knowledge of the use and application of Microsoft Suite and Outlook.

Have prodigious interpersonal and organizational skills. Have the ability to Multi-task.

Jan 2007–November 2008, Sales assistant, Foschini Group (Exact)

Point of sales operation; assisting customers with merchandise.

Stock taking and merchandising, ensuring good stock room control.

Assisting in visual merchandising and making sure that the floor is neat and tidy

2006 -2007, Student worker, performer and promoter

Participated in a music video shoot as a performer.

Promoter for Rainbow Promotions hosting various functions.

Promoting a diverse selection of beauty products in the enhancement of the organization.

Staying up-to-date on the latest data/entertainment technology and devices, such as Wi-Fi, data devices and TV entertainment tools.

References available upon request.

Tabisa Gcaba

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