Customer Service Data Entry

Professional Summary

Skills

Work History

AYANLEH KAHIN ALI

*** ******* ****, ******, ** K1K 3S4 (C) 343-***-**** ***********@*******.*** Highly qualified, detail-oriented and hardworking with supervisor and managing skills with more than 5 years of experience. Proficient in research, writing, case management and client relations. Talented Manager with proven success in collaborating with cross-functional and virtual teams to implement best practices and achieve shared goals. Experienced in working across all phases of project life cycles to meet the stakeholders strategic plan.

Goal-oriented

Self-sufficient

Articulate and well-spoken

Accurate and detailed

Analytical

Strong team-builder

Organized

Insurance and Advice Rep 02/2017 to 11/2017

TD Canada Trust – Ottawa, ON

Assisted customers with their credit card activations, while simultaneously providing them with their options on insurance products to protect both their credit card and their credit score. Exceeded monthly targets in both units and revenue goals. Abided by the strict rules and regulations set by the Canadian government for all Canadian banks. Also helped with any other banking needs such as change of card pins, address change, name change, and any other issues pertaining to their credit card. Claims Processor 07/2016 to 01/2017

ICF OLSON – Ottawa, ON

As a claim processor we assisted many Low income households in Ontario apply for the Ontario Electricity Program.

Would handle both online and paper applications submitted, as well as take in all the inbound calls concerning their applications.

Once we would complete their applications we would coordinate with the many Hydro companies partnered in the program to directly apply the credits to their hydro bills once the applicant has been deemed eligible for the program.

Education

References

Assistant Branch Manager 09/2011 to 04/2016

Money Mart – Ottawa, ON

Led the company district in sales 2 years in a row. Developed direct mass mailings and previous customer retention programs which directly added to the customer returns increase by 9%.

Organized and assessed new location opportunities. Assisted with the hiring and training for the staff of the new locations. Trained staff to increase sales success and productivity across the district. Recruited and hired new branch employees and created a balanced schedule for all the employees of the branch.

Monitored key performance metrics.

Created different creative methods on which we can improve on our local area marketing. Data Entry 10/2007 to 09/2011

Davis and Henderson – Ottawa, ON

Required high security clearance to have access to sensitive information as a claim processor dealing with high security documents

Health insurance claims were for Federal government employees such as RCMP officers, lawyers, and judges.

Working with fellow team members to solve difficult problems that occurred on a day to day basis. Consistently surpassed monthly quota and earned maximum bonuses. Reviewed and analyzed suspicious and potentially fraudulent insurance claims. BBA: January 2011

Carleton University - Ottawa, Ontario

References Available upon request

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