CARLOS E. AMARO, PMP, ITILFC
MBA degree majoring in Management Information Systems and BA in Computer Sciences. Extensive experience as a Project Manager who leads the development and implementation of approved business solutions and oversees their timely implementation, within budget, quality and established Service Level Agreements. CORE COMPETENCIES
Research & Analysis
Use Cases Design
Test Case Preparation
1995 – Dec 2017 IT Project Manager
Consulting Project Manager
San Juan, Puerto Rico
Program Manager for several initiatives for the
Department of Labor of Puerto Rico and the U.S Virgin Islands, which include an outsourcing project
(Maintenance for the unemployment insurance system); projects to implement web portals for employer and claimant services; project to implement Identity Theft prevention, Occupational employee determination and Business Process re-engineering projects to include federal enhancements and mandatory regulation.
Direct the implementation of a web portal for the Housing
& Urban Development Department to manage payments
for housing project beneficiaries (EBT).
Manager for the implementation of Enterprise
Application Integration technologies for the Treasury Department of Puerto Rico.
Extensive experience in preparation of state proposals to acquire federal grants to implement call centers,
interactive voice response systems, unemployment
insurance claims, interstate claims, among others. Broad experience in source selection (vendors) and management of out of state software development teams- virtual teams.
Sales and promotion of Computer Associates’ products. Establish procedures to assure Customer Satisfaction for Computer Associates Support Group.
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1989 – 1995 Systems Consultant
Systems Experience International (Puerto Rico)
Maintenance and development of enhancement for the Puerto Rico Communication Corporation
(PRCC). Telephone Billing System (SOCRATES from Cincinnati Bell). Project Leader for the development of the automated Billing Systems for the Paging Department
(Beepers) of PRCC.
Installing and implementing software packages for debugging file management and system performance within the mainframe arena.
Development and implementation of a prototype Expert System for an educational institution. 1987 – 1989 Programmer/Analyst
Xebec Systems LTD (West Virginia)
Work with a specialized consulting firm for the establishment of the Unemployment Benefit System for the Department of Labor of Puerto Rico. The scope of the project involved changing the previous systems to conform to the present state of the law. SPECIALIZED STUDIES / SEMINARS/DIPLOMAS
Program Management Master Certificate – George Washington University – Dec 2013 Project Management Master Certificate – George Washington University - 2007 ITIL/IT Service Management Foundation – Dec 2005
Master in Business Administration (MBA)– Sacred Heart University Bachelor degree in Computer Science – Central University (Venezuela) Project Management Institute member – Puerto Rico Chapter TECHNICAL EXPERTISE
Computers – IBM mainframes, Quantel, Web Based
Softwares –Programming Languages Cobol (CICS/BATCH), PL/1, MS framework Utility software – MS Office Suite, Publishing, Photoshop, MS-Project, UML Expert systems (Level 5),HTML
Data Bases – IMS,DB2, Honeywell TP
Methodologies: PMI (Project Management Institute), EBLC (EVERTEC Business life- cycle).