Customer Support

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

MICHAEL BERGEVIN

**** ***** ********** ******, *****, OK 74135

Home: 918-***-**** - *************@*****.***

Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette. Customer-oriented Risk manager successful at troubleshooting and handling customer support issues in a timely manner. Energetic with strong time management skills who thrives in a fast-paced, dynamic environment. Dedicated Representative who provides exceptional service through active listening and problem solving.

Basic math and measuring aptitude

Dependable and reliable

Works well independently

computer skills

Capable of heavy lifting

Effective at multi-tasking

customer

Customer Complaint Resolution

authentication

Certified Welder

Valid Oklahoma driver's license

Customer Contact

Safety procedures knowledge

Self-motivated

Possesses a reliable vehicle

customer support

DEMANDS

file documents

07/2015 to 02/2018 Risk Management Coordinator

Capital One Auto Finance – Tulsa, OK

Made phone calls to, and answered calls from, customers behind on car payments. i would then find solutions to help customer become current on car payment. Negotiated with accountholders to devise repayment plans and minimize collections receivables.

Managed delinquency cycle, including past due collection calls, skip tracing, outside collections agency coordination and litigation activities. Persistently reached out to customers with extremely past due accounts to recover lost revenue.

Maintained compliance with fair debt practices and regulatory guidelines. Reached out to approximately 160 account holders daily. 09/2013 to 12/2014 Collections Agent

EDUCATION

American StaffCorp – Tulsa, OK

Temp Agency for Capital one auto finance

05/2007 to 07/2011 Tree Trimmer

Asplundh Tree Expert Co – Tulsa, OK

Operated equipment such as bucket truck and stump grinder. Safely operated mowers, snow blowers, chain saws, electric clippers, sod cutters and pruning saws.

04/2000 to 05/2007 Armed Security Officer

Tulsa Housing Authority – Tulsa, OK

Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.

Detected suspicious activities and watched for criminal acts and rule infractions. Circulated among visitors, patrons and employees to preserve order and protect property.

Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences.

Monitored and reported suspicious activities to local authorities. Testified at judicial hearings and trials involving criminal acts committed against the company.

Detected and apprehended any unauthorized personnel. Responded to calls in both routine and emergency situations. Processed and logged accurate and detailed incident reports. Prevented crimes by immediately reporting all unusual, unauthorized and illegal activity on the premises.

2011 Master Welder Certificate: Welding

Tulsa Welding School - Tulsa, OK

1997 Armed and unarmed Security Certifacate: Armed security Green Country Vo Tech - Okmulgee Oklahoma

1993 High School Diploma:

morris high school - Morris, OK

Contact this candidate