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Customer Service Professional Experience

Alabaster, Alabama, 35007, United States
February 26, 2018

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Jimmy Loyd Fowler Jr.

*** **** **** ****** *********, AL 35007


Results oriented individual seeking opportunity to serve in a progressive position and to continue to advance the company and self through strong leadership. Interested in utilizing acquired skills to further advance the directive of the company and provide clients with the service they deserve. Excellent interpersonal skills, capable of handling an autonomous role and working within many computer systems. As well: lls and ability to prioritize projects and files

Professional Experience

Premium Auditor, July 2015 – Present

The Hartford, Alabama

Conducted audits of selected Commercial Lines adjustable policies by reviewing the insureds business operation, including examining, verifying and recording pertinent classification-related data from financial/business records. Determined and/or developed premium basis and classification. Conducted physical audits to optimize timeliness and productivity. Discussed issues and problems with the insured to ensure understanding of the change in premium and to maintain good customer relations Ensured quality of the audit through proper risk classification and exposure basis information.

Return to Work Case Manager, September 2014 – May 2015 Travelers Insurance, Franklin, TN

Actively manage all accepted lost time claims through treatment and resolution of files. I work with injured workers, employers, and medical providers to gather relevant information to assist in the investigation and evaluation of the claim. Utilize communication skills and knowledge to build relationships with internal resources and insureds to integrate delivery of medical services to the injured worker. I have continued to build understanding of policy, jurisdictional and case law knowledge, as well as AOE/COE issues. Commercial/Personal Lines Auto Property Adjuster, August 2011 to August 2014 Travelers Insurance, Franklin, TN

Handled 1st and 3rd party personal and commercial insurance claims involving multiple vehicle types and physical property losses as well as First Party Medical. I resolved claims involving various complexity and severity such as multiple injuries as well as fire and theft losses. Monitored reserves and made sure payments were issued timely while maintaining excellent customer service and providing security to all parties involved. Carefully examined coverage through policy analysis and correctly applied in corresponding situations. I communicated with underwriting, agents, and attorneys to resolve claims in an expedient manner. I aided in training and acting as a mentor to new hires through the on boarding process and afterwards. Education

Bachelor of Business Administration, 2010

The University of Mississippi, Oxford, MS

Emphasis of studies: Human Resource Management


Recipient of 2011 Travelers In-Synch Service Award for outstanding customer service.

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