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Project Manager Management

Frisco, Texas, United States
February 26, 2018

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**+years of IT experience with a particular emphasis in Project Management, Business Analysis, Scrum Master, Application development and maintenance, Data centre Migration and systems operations.

Proven Expertise in Software Development Life Cycle (SDLC) including Agile, RUP and Waterfall.

Solution-driven, technology leader with a strong combination of business and technical experience. Particularly accomplished in bridging the gap between product opportunities and technical expertise to identify opportunities and launch products.

Strong hands-on technical background and experience with high volume web site, application development, eCommerce, search engine optimization (SEO), API’s, web services, technology evaluation, custom software development, enterprise software configuration, content management systems, outsourcing, budget management and large-scale team leadership

Experienced in managing offshore team and working with multicultural teams.

Certified Scrum Master, Facilitator of Agile Development Team using JIRA.

Scrum master for distributed teams working on client-server/web-based software and mobile applications.

Managed development and deployment of Mobile applications on iOS and Android

Migrated Local data centre to Amazon Web Services (AWS) (Elastic Cloud Compute (EC2), Redshift, Simple Storage Service (S3), and Key Management.

Implemented CMS-Drupal for ISBN Agency Content Management from scratch.

Familiar with Elicitation techniques like interviewing, questionnaires, brainstorming, prototyping, cost/benefit analysis and risk analysis.

Skilled in Highly Effective Risk and Issue Management.

Skilled in MS products like Word, Excel, PowerPoint, and Visio.

Full life cycle System Development experience including Requirements, Analysis/Design, Development/testing, and Implementation.

Establish and manage Scrum Team governance framework

Establish Sprint schedule, ceremonies (ex. Demo’s, Retrospective), evaluate and introduce sprint execution velocity and lead/coordinate corresponding activities

Schedule and facilitate the Scrum process (daily stand-ups, sprint planning, backlog grooming, sprint reviews &retrospectives) ensure active, bi-directional, consistent communication within and across teams as well as key stakeholders

Facilitate scrum of scrums, ensure sprint schedules and reviews are posted centrally for cross-team visibility. Coordinates the Scrum Team’s capacity planning with the respective AD and Tech teams. Ensures adherence to standard (Agile) process, use of tools, established project delivery standards

Identify and implement process improvements, on boarding, reporting improvements and training as required across Scrum teams. Coordinate delivery and Scrum activities impacting all facets of software delivery, Coordinate evaluation of scope change, estimates, priority and trade-offs with Business and Product Owners and communicate to all stakeholders

Ensure daily team status reporting is complete with actionable steps planned/taken to address issues/risks

Ensure Scrum teams, Tech team and PMO are aware of project and scrum team milestones. Collaborate with Dev, QA, Scrum teams, and production support team to achieve established Sprint goals. Monitor/Track issues/defects entries for resolution/closure. Helping the team to get rid of external and internal impediments

Mediating through conflicts (internal and with external parties as well). Collaborate with AD and BA teams to ensure project backlog is groomed, prioritized and maintained. Facilitating the space to have Backlog Grooming sessions. Ensure all processes are followed so that scrum teams’ JIRA boards represent accurate status of Sprints and team backlog

Ensuring Scrum teams follow JIRA workflows and processes in order to complete stories committed in a sprint

Technical Skills:

Modelling Tools Rational Rose, MS Visio, MS Project

Operating Systems Windows NT/98/2000/XP/Vista/7

Methodologies Rational Unified Process (RUP), Agile, Waterfall, SDLC

Application Tools MS Office Suite

Requirement Gathering Tool Rational Requisite Pro, Enterprise Architect

Reporting Rational Rose, Rational Clear Case, Rational Requisite Pro

Tools: MS Visio, MS Project Test Director, Win Runner, Load Runner

Database: Oracle 9i, Oracle DBA, Microsoft Access, MS SQL server


Masters in Information Systems - Central Queensland University, Sydney- Australia - 1999


Certified Scrum Master

Professional Experience:

ProQuest, New Providence, NJ Dec 10 – Nov 17

Senior Project Manager

ProQuest provides bibliographic information on published works to the book trade, including publishers, booksellers, libraries, and individuals. ProQuest is the exclusive U.S. agent for issuing International Standard Book Numbers (ISBNs), a universal method of identifying books in print. It provides supply chain services and analytical tools to the book publishing industry.


Managed ProQuest Product development team, partnering with business leaders driving product growth (20%).

Defined and facilitated product development priorities, establishing product roadmaps.

Managed a team of 35 full-time, local and offshore team members including software development and quality assurance

Managed an annual budget of $4M ensuring performance within prescribed guidelines.

Resurrected a failing Books in Print product platform by rebuilding the web architecture, improving the search algorithm, upgrading the development team and converting to an Agile development model.

Managed high volume, web services product platform addressing over 2 billion requests per month.

Product Manager for Book wire mobile app, oversaw the development and deployment of the mobile app on iOS and Android.

Recalibrated staffing model leveraging onshore & offshore populations for best performance.

Created and launched Intota Assessment, a new library business intelligence product, based upon Oracle’s Business Intelligence platform.

Migrated customer facing applications to a new data centre; created and facilitated plans to migrate products and systems to the cloud (Amazon Web Services).

Measured and analyzed product portfolio ensuring high availability and maximum performance.

Facilitated implementation of agile development process for all product development teams.

Implemented CMS (Drupal) to ISBN Platform for easy content management.

Launched major upgrades to the US ISBN Agency’s eCommerce platform (, facilitating a 20% increase in sales.

Managed the $12M Publishing Workflow Solutions division at ProQuest; led the Sales, Product Management and Market Research teams (in addition to Technology responsibility).

Established strategic priorities and operational focus for US, AUS and UK-based teams.

Managed divestiture of a business group, serving as Transition Manager.

TIAA-CREF, Raleigh, NC May 09 - Nov 10

Project Manager

TIAA, formerly TIAA CREF (Teachers Insurance and Annuity Association College Retirement Equities Fund), is a Fortune 100 financial services organization that is the leading retirement provider of financial services for the academic, research, medical, cultural and governmental industries.

Managing and coordinating multiple projects, which are in different phases of SDLC

One project is a SQL server upgrade for their AMES (Asset Management and Enterprise Solutions) division. The second project was a desktop application replacement for Advocacy and Oversight. And the third project was to create a consolidated document repository for Policies and Procedures, on their existing intranet SharePoint site. The existing share point site hosts documents regarding Policies and Procedures in their individual departmental sites. The scope of this project is to create a consolidated site for Policies and Procedures and New Law Tracking across the company.


Responsible for Partnering with clients to gather all requirements to formulate business specifications and translating those into application functionality.

Assist Project Manager in developing design and specification, according to the requirement and information we gathered in JAD interview sessions and other forms of information gathering methods.

First point of contact for the team members for project coordination and technical issues

Consulted and worked with key users to develop new processes and procedures to maintain project goals.

Coordinated and conducted business meetings with Business Intelligence team, DBAs, developers and testers to understand the system under test

Responsible for Collecting, understanding, and transmitting the business requirements for the project, and translating these into functional specifications and detailed test plans.

Interface with development team to review Use Cases and define more detailed specifications

Conducted review meetings with the development and testing teams to make sure that the functionality of the application meets the expected results and is in sync with the requirements.

Identified important user scenarios from the functional requirements to develop test cases.

Provided clear and concise documentation regarding requirements management plans, functional requirements, and supplemental requirements.

Kept a watchful eye on the changes, involved constant communication with the developers and QA test team, i.e. change management.

Completed time estimates for all technical items, assigned work, monitored developers progress and produced timely status reports for upper management.

CTC Communications, Rochester, NY Jun 07 - Mar 09

Senior Business Analyst

AOL, Baltimore, MD Jun 05 - Apr 07

Business Analysis/QA

Key Bank, Cleveland, OH Nov 04 - Apr 05

Business Analyst

PNC Bank, Philadelphia, PA Nov 02 - Oct 04

Business Analyst

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