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Customer Service Representative

San Jose, California, United States
February 27, 2018

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Charisse Kiesel



Seeking a responsible and challenged position with upward mobility with the need for excellent organization and communication skills.


Oct. 1999 - June 2016

Verity Medical Foundation

400 Race St., San Jose, Ca.- HMO Clerk

● Coordinated with providers and insurers to facilitate the processing of billing and financial documentation.

● Managed and assessed financial and billing data, entered information into database.

● Provided customer service including maintaining business relationships, communicating case details and claim updates to patients, responded to patient inquiries. January 1990 - October 1999

ADT, 1510 Old Oakland Road, San Jose, Ca.- Customer Service Representative

● Consistently improve customer satisfaction through expert resolution of conflicts, issues and concerns.

● Performing day to day financial transactions, including verifying, classifying, computing, posting and recording accounts receivables' data.

● Providing credits for customers, processing cancellations and researching contracts. Education

June 1975

Blackford High School, San Jose, Ca.- Diploma

General High School Curriculum

October 1975- June 1976

West Valley College, San Jose, Ca.- S tudent

Child Care Education



Mac and IBM PC - Microsoft Word, Excel, Email, and Database Systems Software Database IDX Microsoft

Pay Junctions HP

Outlook Email


Available Upon Request

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