Jenny Meneses

***** ******* ***** ******, *****, Florida 33635

813-***-****

ac4lyz@r.postjobfree.com

Due Diligence Analyst Intelligence and Analytics Manager Investigations Intelligence Analyst

Qualifications Profile

Highly analytical and performance-focused professional, offering wide-ranging experience in credit and finance investigation, as

well as data collection and analysis. Possess adeptness at identifying problems and providing appropriate resolution toward

customer satisfaction and profitability. Exhibit strong organizational skills in complying with regulations, policies, and

procedures. Exemplify proven understanding of writing business correspondence and manuals essential in presenting reports.

Demonstrate articulate communication aptitude, with bilingual fluency in English and Spanish. Display technical proficiency with

Microsoft Office Suite (Word, Excel, and PowerPoint).

Summary of Relevant Experience

Data Management and Strategic Planning

Evaluated Forsee survey data and determine areas of opportunities toward optimum customer experience during company’s site

interaction

Gathered and administered details of all assigned projects including plans, meeting notes, updates, and reports through life cycle

Rendered support to system deployments and execute validation of enhancements

Guaranteed the execution of project life cycle by actively participating in conference calls and group work sessions

Generated reports to represent gathered data for tracking purposes

Collected and analyzed information and recommended solutions needed for the functionality of the products and services offered

Process and Policies Administration

Took charge of analyzing specific updates to identify possible effect to existing process

Coordinated all defects determined through validation testing after combination of all pieces of the project for post-deployment

Held accountability in escalating defects for applied enhancements identified through the validation stage

Worked closely with stakeholders in updating and editing project plans and proposals

Ensured the proper functionality of the scope of proposed projects needed to enhance customer experience

Solutions Management

Updated project tasks and milestones by actively engaging in conference calls and stakeholder meetings

Communicated with internal departments to observe Forsee survey and create possible solutions to improve provided services; as well

as key business partners to collect ideas and obtain knowledge from subject matter experts

Functioned as go-to person in assisting peers on how to skillfully perform other tasks, while maintaining support to the department

Administered service-level standards by effectively handling call flow and addressing system issues, as well as maintaining

staffing levels

Collaborated with senior management across the organization with regard to resolutions and updates by providing concise summary of

escalated customer issues which include details that led to complaints

Investigated issues and problems by examining company’s current processes and system’s capabilities, reviewing other possible

options, and preparing solutions related to existing materials evaluated by senior team members

Financial Transaction Management and Risk Identification

Contributed on the improvement of services provided to all customers by monitoring and identifying potential challenges

Assumed full responsibility in researching, resolving, and responding to escalated customer requests through phone or email

Investigated consumer personal data utilizing tools including CBC Innovis, FastDataWeb, LexisNexis, and others to detect potential

risks and company loses

Evaluated research and financial transaction history to recognize trends that significantly improve vulnerabilities resulting in

company loses

Growth and Development Impacts

Earned commendation for strong dedication by accomplishing assigned projects ahead or within expected time frame

Played a pivotal role in managing completion of special projects for outstanding reliability in driving results; hence, attained

procedural changes in tracking the progress of the projects

Strategically proposed ideas that reduced call volume through system enhancements

Work History

Macy’s Credit and Customer Service, Clearwater, FL (Dec 2006-Present)

Credit Systems and Operations Support Administrator Dec 2017–Present

Credit and Store Liaison Administrator Aug 2016–Nov 2017

Escalation Credit Supervisor Feb 2009–Aug 2016

Command Coordinator Aug 2008–Feb 2009

Customer Service Representative and Billing Adjuster Dec 2006–Aug 2008

Hillsborough Medical Examiner, Tampa, FL

Intern Jan 2014–Apr 2014

Education

Bachelor of Science in Applied Science, with Concentration in Criminal Justice, 2017 GPA: 3.48

Minor in Psychology

University of South Florida, Tampa, FL

Member, Phi Kappa Phi Honor Society

Associate of Science in Criminology and Criminal Justice Studies, 2014 GPA: 3.82 Dean’s list (5)

Hillsborough Community College, Tampa, FL

Award for Outstanding Academic Achievement Award

Florida Student Leadership Forum, Faith and Values in Tallahassee, Nominated, 2013

Who’s Who Among Students in American Universities and Colleges, Nominated, 2012

Member, Phi Theta Kappa Honor Society, 2012

College Credit Certificate in Crime Scene, 2013 GPA: 3.84

Hillsborough Community College, Tampa, FL

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