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Customer Service Desktop Support

Mansfield, Georgia, United States
February 25, 2018

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Jason Pickering

*** ****** **** ****, *********, GA 30055 • Cell: 706-***-**** •

Professional Summary

Customer-focused Desktop Support Technician with 10+ years of success in a variety of computer operating systems, applications, and hardware. Self-starter who is skilled in troubleshooting, identifying and resolving complex technical problems, and supporting customers with a professional, friendly attitude.


*Comp-Tia A+, Network+, Server+

*MCSE 2003

*MCTS Windows 7

*Troubleshooting Wireless connectivity

*Xirrus Wireless Technician

*Break/Fix HP, Dell, Lenovo for Desktops, Laptops, and some Servers

*Break/Fix for HP Monochrome LaserJet Printers

*Familiar with Dell Kace, iOS, Chromebooks, and Surface Pro

*Promethean Products and Projectors

*Troubleshooting network cabling issues

*Support Windows 10

Work History

Computer Imaging Contractor, 10/2017 to 1/2018

Wellstar Hospitals via Brooksource – Marietta, Georgia

Imaging desktops, zero clients, and thin clients for EPIC project involving:

Adding computers to the domain

Moving computers and users to proper OU in Active Directory

Pushing software with Altiris/PGP HDD encryption

Prepping thin clients with HP Device Manager

System Engineer [Desktop Support Technician], 010/2007 to 04/2017

Technology Integration Group – Norcross, Georgia, United States

Essentially filled three roles

Field Service Technician

+Managed and prioritized many tickets/customers/locations including Schools, Hospitals, private industry, and local government at the same time.

+Hardware Break/Fix for laptops, servers, desktops, laptops, projectors, etc.

+Maintained detail records for mileage, work done, and ongoing.

+Plan, evaluate, install, and troubleshoot Xirrus Wireless Solutions

+Customer Service


+As Lead I managed 2-12 temps for new installations; removal and reinstallation for Tift County, Atlanta Public Schools, etc.

+Ghost imaging and deployments for Hall County Chromebook, etc.

+Maintain detail records of expenses, mileage, and resources used.


+Digital Signage up to 80”, projectors and then installations.

Contractor, 2006-2007

Various including Entre BTG (TIG), Unysis, Diebold Election Systems

General IT Contractor


Associate of Arts: Information Technology, 2007

Western International University


*US Navy Veteran

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