Jason Pickering
*** ****** **** ****, *********, GA 30055 • Cell: 706-***-**** • ac4lxz@r.postjobfree.com
Professional Summary
Customer-focused Desktop Support Technician with 10+ years of success in a variety of computer operating systems, applications, and hardware. Self-starter who is skilled in troubleshooting, identifying and resolving complex technical problems, and supporting customers with a professional, friendly attitude.
Skills
*Comp-Tia A+, Network+, Server+
*MCSE 2003
*MCTS Windows 7
*Troubleshooting Wireless connectivity
*Xirrus Wireless Technician
*Break/Fix HP, Dell, Lenovo for Desktops, Laptops, and some Servers
*Break/Fix for HP Monochrome LaserJet Printers
*Familiar with Dell Kace, iOS, Chromebooks, and Surface Pro
*Promethean Products and Projectors
*Troubleshooting network cabling issues
*Support Windows 10
Work History
Computer Imaging Contractor, 10/2017 to 1/2018
Wellstar Hospitals via Brooksource – Marietta, Georgia
Imaging desktops, zero clients, and thin clients for EPIC project involving:
Adding computers to the domain
Moving computers and users to proper OU in Active Directory
Pushing software with Altiris/PGP HDD encryption
Prepping thin clients with HP Device Manager
System Engineer [Desktop Support Technician], 010/2007 to 04/2017
Technology Integration Group – Norcross, Georgia, United States
Essentially filled three roles
Field Service Technician
+Managed and prioritized many tickets/customers/locations including Schools, Hospitals, private industry, and local government at the same time.
+Hardware Break/Fix for laptops, servers, desktops, laptops, projectors, etc.
+Maintained detail records for mileage, work done, and ongoing.
+Plan, evaluate, install, and troubleshoot Xirrus Wireless Solutions
+Customer Service
Projects
+As Lead I managed 2-12 temps for new installations; removal and reinstallation for Tift County, Atlanta Public Schools, etc.
+Ghost imaging and deployments for Hall County Chromebook, etc.
+Maintain detail records of expenses, mileage, and resources used.
Presales
+Digital Signage up to 80”, projectors and then installations.
Contractor, 2006-2007
Various including Entre BTG (TIG), Unysis, Diebold Election Systems
General IT Contractor
Education
Associate of Arts: Information Technology, 2007
Western International University
Other
*US Navy Veteran