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Business/System Analyst/Project Manager

Carlsbad, California, United States
February 25, 2018

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A professional Senior Analyst and Project Manager with over 15 years of experience implementing and supporting in Healthcare IT. Substantial experience implementing and managing complex systems, providing business and technical analysis, HL7 interface development, process improvement, end user training and support. Well versed in managing the details while keeping track of the big picture. A caring and supportive Senior Analyst, supported by a Bachelor’s Degree, whose strongest transferable skills and dependable strengths include the ability to:

• Thoroughly ANTICIPATE client’s needs

• Effectively DEVELOP AND MANAGE relationships with internal and external staff

• Skillfully COORDINATE multiple concurrent projects to exceed desired outcomes

• Proactively MONITOR project phases to insure completion on-time and on-budget


• Collaborating with Internal and External Team Members

• Creating “Win-Win” Opportunities

• Leading Project Initiatives

• Maximizing Software Capabilities

• Overcoming Resistance and Obstacles


Application Analyst III/Project Manager, Scripps Healthcare, San Diego, CA, August, 2007-Present

• Build, implement, manage and support multiple large scale software implementations; TeleTracking, McKesson OneContent, Optum CAC, Epic Deficiency Tracking, and Hyland OnBase.

• Coordinate efforts of multiple Information Services Department technical teams to insure smooth system operations.

• Collaborate with IT teams to build and maintain multiple HL7 and system to system interfaces.

• Consult with Assistant Vice President, 5 HIM Directors and 2 HIM Managers to manage IT engagements.

• Responsible for onboarding, training and mentoring junior level OneContent support analysts.

• Primary analyst tasked with requirements gathering for OneContent to OnBase Conversion Project.

• Leader of data clean-up project to facilitate seamless conversion of 10M+ historical documents from OneContent to OnBase.

• Leader of initiative to consolidate and standardize hospital and clinic document types for Epic EMR implementation.

• Developer of standardized Change Control process for updates to the Epic, OnBase and CAC document type masters.

• Coordinate with primary Optum CAC analyst to build and test OnBase to Optum HL7 document interface.

• Participate in requirements gathering and build of Epic Deficiency Tracking application.

• Provide 24/7 end-user support for Epic Deficiency Tracking and Hyland OnBase DMS.

• IT Lead for Point of Care Scanning Values By Design Committee.

• Leader of the Epic Integrated Scanning Workgroup

• Primary Trainer for Epic Point of Care Scanning Initiative.

• Subject matter expert for entire HIM Team regarding historical Scripps information and internal IT processes.

Project Manager/Consultant, Unlimited Possibilities Group, Aliso Viejo, CA, 2002 - 2007

• Conducted variety of qualitative and quantitative market research studies to increase sales productivity.

• Strengthened third party relationships by creating an efficient infrastructure to manage loan process.

• Utilized ability to influence across teams to increase mortgage business by over 40% in first 30 days of engagement.

• Assembled, evaluated and managed 30+ person national and international Fire Walk Team for Anthony Robbins Companies.

• Provided logistical, stage management and security support for international events ranging in size from 1,500 to 25,000.

• Acted as Business Manager for international speaker and businessman.

• Managed ever changing calendar of personal and professional engagements and multi-day speaking events.

• Facilitated contract negotiations with speaking clients and insured contract fulfillment.

• Developed and maintained all operational budgets and managed business expenditures to those budgets.

Senior Programmer Analyst, Scripps Healthcare, San Diego, CA, 2000-2002

• Managed HDM coding and SoftMed deficiency tracking applications utilized by the HIM Departments.

• Provided 24/7 telephone and on-site support for all 3MHIS products.

• Coordinated efforts of multiple divisions of Information Services Department to insure system operations.

• Selected by IS Senior Management as primary liaison to Health Information Council.

• Assisted Health Information Council in selection process for outside transcription vendor.

• Interacted with senior coding staff to develop standardized system reporting.

• Provided individualized software instruction for new coding staff.


Epic Deficiency Tracking, Hyland OnBase DMS, McKesson OneContent, McKesson DCS/QCI, McKesson ICU, McKesson OneContent Release of Information, McKesson Rightfax Utility, FormFast, McKesson DEX Router, HL7 Interfaces, McKesson BDI & Cold Feed interfaces, HDM, 3M Encoder, 3M Coding and Reimbursement, 3M Audit Expert, Optum CAC Professional, Optum CAC Enterprise, SQL, Microsoft Office, 3M ChartScript, 3M ChartFact/Locator, 3M ChartRelease, 3M ChartReserve


Bachelor’s Degree, Industrial/Organizational Psychology, Old Dominion University, 1990

Graduate, Human Development and Performance, Mastery University, 1996

Graduate, Experts Academy, April, 2015

Graduate, High Performance Academy, November, 2016

Certified, McKesson OneContent, 2010

Certified, Epic Deficiency Tracking Application, 2015 and 2016

Certified, Hyland OnBase DMS, 2015 and 2017

Certified High Performance Coach, February, 2018


Volunteer Scripps Wellness Champion, 2007-Present

President, Bristol Park HOA, 2017

Author, Wise Women’s Words, published October, 2015

Volunteer, Canine Companions for Independence, 2010-Present

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