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Customer Service Active Directory

Tacoma, Washington, United States
February 25, 2018

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Emily Arthur

Tacoma, WA



● Current Secret security clearance

● IT technical support

● Training and development management

● LAN network implementation, operation and


● International experience

● Microsoft Office Suite and Sharepoint

● Active Directory, Call Manager, VMware

● Logistics and Scheduling

Education & Certifications

Bachelor of Arts, Communications 2012

California State University, Northridge Northridge, CA Satellite Communications Operator Maintainer 2015

Cyber Center of Excellence Fort Gordon, GA

User/Administrator Course 2017

Digital Training Management Systems Fort Carson, CO Basic Leader Course 2017

Henry H. Lind NCO Academy Fort Lewis, WA

Professional Experience

US Army July 2014 to June 2018

Satellite Communications Operator- Joint Base Lewis McChord, WA July 2014-Aug 2016

● Managed $250,000 worth of equipment on numerous international missions

● Individually operated and fixed multiple antenna systems simultaneously for critical military movements

● Diagnosed and replaced malfunctioning parts in equipment with the least amount of time and money spent

● Provided guidance to supervisors on how to properly set up antennas and utilize best practices on new models Team Leader – J oint Base Lewis-McChord, WA Aug 2016-present

● Managed $750,000 worth of networking & transmission equipment

● Logistical planning and support key to successful military training events

● Resolved over 30 escalated help desk tickets relating to hardware & network connectivity

● Supervised teams ranging from 3 to 14 people

Sephora, INC January 2011 to June 2014

Studio Captain- Valencia, CA

● Customer service and sales; maintained a steady client base during my time in store

● Trained clients and taught classes in makeup application

● Conducted weekly inventories and shipping/receiving Awards

● Army Achievement Medal

● Army Commendation Medal

● Army Good Conduct Medal

● Korean Defense Service Medal

● Certificate of Achievement (2)

● Drivers Badge

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