Customer Service Representative

JOANNA STATHONIKOS

**** *** *** ****** *.W, AIRDRIE, ALBERTA T4B 2W4

H: 403-***-**** ******.***********@*****.***

I have 14 years of experience in Customer Service, and I continually maintain a positive

attitude while interacting with demanding clients. I have served as the primary point of

contact for both in-house and external phone queries. I have also experience has an

administrative assistant and extensive knowledge in AR.

SKILLS

People-oriented Excellent planner and coordinator

Basic administrative knowledge Accurate and detailed

Data entry Works well under pressure

Strong work ethic Team building

Superior organization ability Employee training and development

Goal-oriented Advanced clerical knowledge

POS software expert Filing and data archiving

Staff training and development Excellent communication skills

Customer service-oriented

Invoice processing

WORK HISTORY

CMD Group Carstar Calgary

Customer Service Representative // June 2015 to Current

Assisted with general accounting functions for A/R.

Provided telephone support, investigated and resolved billing problems for outstanding

work orders.

Analyzed customer satisfaction levels and implemented a program to improve

communication with clients through the repair process.

Collaborated with external offices, in regard to insurance claimants, to ensure smooth

processes between multiple channels.

Cultivated excellent long-term relationships with claimants, maintaining ongoing

communication and facilitating solutions to address concerns.

Recognize and respond to client's basic needs, identify opportunities to promote and

provide advice on services, while assisting in the referral process.

Assist with general accounting functions for A/R.

Provide telephone support; investigate and resolve billing problems for outstanding

work orders.

Prepared detailed aged receivables report for senior AR accountant.

Analyzed and followed up on aged A/R balances over 60 days, resulting in aged

receivable reduction.

Understand and apply branch operating policies and procedures, while being

knowledgeable and complying with bank and industry codes of conduct, as well as

security laws and regulations.

Best Buy Canada

Customer Service Representative // Calgary, AB // June 2015 to February 2017

Consistently deliver legendary customer service; by responding quickly to client

service complaints, and effectively resolve grievances.

Manage daily tasks; through the preparation of cash deposits, balancing

discrepancies, ensuring accurate reconciliations, and prepare sales report.

Best Buy Canada

Operations Senior // July 2014 to June 2015

In charge of Customer Service.

File paperwork as needed.

Hiring coordinator.

Dealing with Time Keeping (Kronos).

Adding new hires in our system (PeopleSoft).

In charge of training new employees, Responsible for hiring new people.

Greeted customers in a timely fashion while quickly determining their needs.

Recommended merchandise to customers based on their needs and preferences.

Responded to customer questions and requests in a prompt and efficient manner.

Engaged with customers in a sincere and friendly manner.

Built relationships with customers to increase likelihood of repeat business.

Best Buy Canada

Cashier // July 2010 to June 2014

Handled cashier position on a daily basis.

Dealt with large sums of cash throughout each shift.

Reconciled cash at end of day.

Dealing with customer pricing queries.

Opening and closing duties as required.

Trained new cashiers on procedures, customer service and sales techniques.

Greeted customers promptly.

Processed customer returns.

Fnac FMB

Assistant Customer Service Manager // Athens, Greece // June 2007 to May 2010

Performed cashier duties and managed cashiers during peak times.

Handled large sums of cash on a daily basis.

Dealt with IT issues with cashier POS software when needed.

Responsible for preferred customer club card enrollment and maintenance of program

and members.

Village Roadshow Cinemas

Customer Service Associate // Athens, Greece // November 2005 to August 2007

Dealt with customers on a daily basis.

Performed duties within food concessions and ushering.

Assisted other team members in all departments.

Petras Bookstore

Athens, Greece // June 2004 to September 2005

Handled English language book orders.

Assisted customers in finding appropriate books required for their studies Volunteering

Calgary Comic & Entertainment Expo 2014, 2015, 2016, 217.

Distribution team.

Deliver necessary needs for other fellow volunteers and media guests.

EDUCATION

ATHABASCA UNIVERSITY // Online

Print & Electronic Media / Graphic Designer

INSTITUTE OF VOCATIONAL TRAINING (IEK) // Athens // June 2005

GPA: 78.9

VOLUNTEER WORK

2014-2017 Calgary Comic & Entertainment Expo

Department: Distribution team

Delivering necessary needs for fellow volunteers and media guests

Boys and Girls Club May 2012 – June 2015

Helped kids taking pictures and show them how to edit and print them.

Athens 2004 Olympic Games

Photo assistant for all tennis events.

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