ERIN HENDRY

New Providence, New Jersey ac4lwg@r.postjobfree.com 609-***-****

LinkedIn Profile Legally authorized to work for any employer in the United States

SUMMARY

Experienced HR Generalist and Employee Experience champion with a Bachelor in Business Management majoring in Human Resources from the University of Queensland, Australia.

Committed to providing an authentic, transparent and whole-person approach to people with a passion for employee engagement and building a vibrant workplace community and culture.

Coached and advised managers on effective solutions to complex people issues.

Genuine, collaborative and enthusiastic disposition enabling development of trust and rapport quickly and building strong relationships.

Designed and delivered workshops on a wide range of HR topics including Performance Management, Bullying & Harassment, Recruitment, Onboarding, HRIS and Partnering with HR.

Passionate about making a difference and adding value to the work I do.

Creative with a Growth mindset, eager to learn and always looking at new and better ways to operate.

Created and launched new HR Intranet site in SharePoint 365

Experienced in all aspects of the employee life cycle.

Diligent and process oriented while also flexible and action oriented

KEY SKILLS & VALUES

High level of attention to detail

Relationship-building

Coaching and Mentoring

Leadership Development

Conflict Resolution & Negotiation

Customer focused

Performance Management

Employee Engagement

Effective Listening

Employee Relations

Data Analytics & Reporting

Ethical, honest and professional

Growth mindset

Empathetic and compassionate

Recruitment

Problem Solver

Change Management

EXPERIENCE

HR BUSINESS PARTNER - AUSTRALIA & NEW ZEALAND

CORPORATE TRAVEL MANAGEMENT (CTM), BRISBANE CBD

JULY 2012 - MAY 2017

Part of a highly collaborative HR team, we consistently received excellent feedback (greater than 85%) from stakeholders via internal surveys rating our level of service and their satisfaction.

I am a continuous learner - I seek out opportunities to regularly learn and keep up to date with best practice. I use social media, industry emails, CEB, LinkedIn Learning, Webinars & Workshops as well as internal resources for my development.

Always looking at HR interactions with stakeholders and how they can be better designed to meet the core needs of a diverse work community. I aim for a balance of maximum efficiency without losing connection to people.

Optimised systems and processes to maximise the user experience.

Added value to managers by building leadership capability and coaching on HR best practice.

Heavily involved in the company wide change to a new HRIS twice. Created change materials including process documents, video tutorials, webinars and one on one training to employees and managers in the new systems.

Created and presented workshops to managers and employees both face to face and online on a diverse range of HR Topics including recruitment, giving feedback, leadership, performance management and using our HRIS.

Provided data analysis and reporting solutions based on business need.

Built and strengthened relationships with key stakeholders at all levels of the company and within the HR team.

Provided advice and interpretation of current legislation and awards to managers and employees.

Coached leaders on best practice to improve their leadership and performance management skills and manage risk.

Investigated, documented, mediated and put forward recommendations for the effective resolution of workplace issues.

Involved in the implementation and rollout of HR Information Systems with both SuccessFactors SAP and Saba

Operational HR – 1 of 4 people HR team supporting 500 employees across Australia & New Zealand

oMonitored and reviewed policies & procedures

oPartnered with the HR Team to deliver HR initiatives & priorities

oMaintained the HRIS

oDrafted employment contracts

oResponded to employee enquiries

oRecruitment activities & support for hiring managers

oMaintained and ensured compliance

Achievements:

Redesigned and launched the new HR Intranet page following a companywide move to SharePoint 365. Collaborated with the People Initiatives Manager and IT SME to learn the new platform and plan out the key steps for delivery. Successfully launched the new site and trained team members on how to administer the site in March 2017.

Recruitment and retention data highlighted retention issues for employees less than a year with CTM and the need for a more comprehensive onboarding and probation process was identified. Following a review of the current process and research into best practice I created a new process in consultation with the HR team which included onboarding guidelines, checklist and framework as supporting documents for managers and a new probation process and guidelines.

Designed an effective one-page process for Performance Management as a quick reference for managers

Past feedback from Managers

"You deliver solutions and decisions that are effective and turn out to be correct and accurate when judged over time. You always offer a variety of solutions rather than waiting to be given them. You are very proactive." Chief People Works Officer, June 2013

"I'm very happy with your standards of customer service. My observation of your calls and conversations with managers shows me that you always strive to support the managers fully and with the highest level of professionalism." HR Services Manager, October 2016

HR ADVISOR (Parental Leave Contract)

MASS ELECTRONICS, EIGHT MILE PLANES, BRISBANE

JANUARY - JULY 2012

Operational HR duties – employment contracts, processing new starter paperwork, probation and performance review documentation

Assistance with Payroll processing and back-up for Payroll Officer

Conducting Exit Interviews

Recruitment activities – advertising, processing applications, interviewing and selection

Provision of advice and support to managers and employees

Recruitment activities

SUBSTITUTE TEACHER (PRIMARY)

QUEENSLAND DEPARTMENT OF EDUCATION, BRISBANE

FEBRUARY - JULY 2012

HR ADVISOR

LIVES LIVED WELL PREVIOUSLY ADFQ, BRISBANE

OCTOBER 2008 - APRIL 2011

Operational HR – employment contracts, reports, employee enquiries, induction packs, filing

Recruitment activities – processing, interviewing and selection

Built strong relationships with managers and employees across Queensland

Maintained staff movements & probations databases

Performance management and salary review documentation

Created and updated policies and procedures

Conducted inductions and exit interviews

Provided advice and support to managers and employees

Projects – Developed a new website, engaged with key stakeholders to produce the Annual Report, HRIS

Developed Position Descriptions in consultation with managers

Coordinated the organisational newsletter

Researched key HR trends – HRIS, Employee Engagement, Reward & Recognition, etc

Achievements:

Established and built the HR Function for ADFQ a Not for Profit with 80 employees spread across Queensland. As the sole HR Practitioner, I established new processes as well as a sense of connection amongst employees spread across Queensland and working in remote communities through improved company communications, coaching managers, improving processes and organisation of workplace social events.

HR SUPPORT OFFICER

QUEENSLAND PERFORMING ARTS CENTRE, BRISBANE

OCTOBER 2007 - OCTOBER 2008

HR OFFICER (Short term contract)

WILSON HTM, BRISBANE

JULY 2007 - SEPTEMBER 2007

HR ADVISOR (Contractor)

TRUCKLINE, BRISBANE

FEBRUARY - JUNE 2007

JUNIOR CONSULTANT (Casual while studying)

VOHLAND CONSULTING, BRISBANE

JANUARY - SEPTEMBER 2006

HR ASSISTANT (Casual while studying)

ALLENS ARTHUR ROBINSON, BRISBANE

JANUARY - NOVEMBER 2004

EDUCATION

GRIFFITH UNIVERSITY, QUEENSLAND

GRADUATE DIPLOMA IN EDUCATION (PRIMARY)

Completed 2011

UNIVERSITY OF QUEENSLAND, QUEENSLAND

BACHELOR OF BUSINESS MANAGEMENT (HUMAN RESOURCES)

BACHELOR OF ARTS (POLITICAL SCIENCE & DRAMA)

Completed 2007

LYCEE MARIE CURIE, GRENOBLE FRANCE

ROTARY EXCHANGE STUDENT

Attended 2001

ST PATRICKS COLLEGE, MACKAY QUEENSLAND

SENIOR HIGH SCHOOL

Completed 2000

HR AREAS OF INTEREST

Reward & Recognition

Learning & Development

Employee Engagement

Workplace Design

Leadership Development

Fuelling energy for sustainable high performance

TECHNOLOGY

Microsoft Office Suite

SharePoint 365

Social Media

SuccessFactors SAP

SABA

Visio

REFEREES AVAILABLE UPON REQUEST

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