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Project Manager

Bucks County, Pennsylvania, United States
February 25, 2018

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**** ****** **** 267-***-****

Feasterville-Trevose PA 19053


QA/UA Team Lead with more than 10+ years experience leading projects and managing resources. Strong people skills, and team player. Collaborate with cross-functional management leads to ensure deliverables are met on time and within budget. Ability to think strategically and analytically in identifying process improvement and efficiencies. Develop and maintain project plans, standard operating procedures, test plan designs, process workflows and traceability metrics. Expert user with testing tools (ALM Quality Center and Jira). A demonstrated history of ALM QC setup and resource training. Knowledgeable of all phases of testing. Proficient in Agile (Scrum) and Waterfall SDLC methodologies.

Areas of Expertise


•QTP Health-Check

•QA /UAT Lead

•Agile and Waterfall

•ALM QC/Jira

•Design SOP/Test Plans

•End to End Testing

•SQL Queries


•X-Functional Collaboration

•Cloud Testing/Office 365

•Traceability Metric

Professional Experience

Morgan Lewis, Philadelphia, PA Feb 2017 – May 2017

System Analyst (Consultant)

•Implemented standard operating procedures (SOPs)

•Provided recommendations that improved current processes

•Designed for upper management process workflows

•Provided upper management weekly status reports

•Collaborated with business to gather functional requirements for user story creation

•Tested assigned 365 Office project to ensure that look and feel was the same as non-cloud version

•Utilize Zephyr and Jira for test case and defect repositories

•Assisted with workstation re-imaging for testing the latest system build

Design Essential LLC, Feasterville-Trevose, PA Dec 2016 – Current


•Home Staging and Organizational Services

SevOne, Philadelphia, PA Jan 2015 – Sep 2015

Project Manager (Consultant)

•Collaborated with cross-functional product managers, system engineers and architect resources to achieve QA results in implementing a Quality Networking Management System

•Developed project plan, process workflows and metrics to achieve QA project results

•Served as point person for issue resolution

•Delegated job assignments to 10 QA resources

•Reported daily statuses to upper management

•Utilize Google Apps

Notable Achievements

•Achieved 7 Product Owners’ sign-off commitment within 3 months that was originally projected for 6

•Identified and facilitated best practices and standard operating procedures

DITECH, Fort Washington, PA Jul 2013 – Feb 2014

QA/UA Lead (Consultant)

•Led business users with user acceptance testing of migration from server to MS Office 365 (Cloud)

•Assisted DB Admin with testing migration apps from server to Virtual Desktop Imaging (VDI)

•Trained cross-functional project managers in the use of ALM Quality Center testing/reporting tool

•Troubleshot application errors along with developers in their unit testing efforts

•Facilitated the design of test plan template for cross-functional project managers

•Supported UA resources in testing more than 180 Federal and State web-based applications in a hosted shared desktop Cloud environment

•Tested Ditech's LegalConnects and RegComp applications.

•Documented problem tickets in ServiceNow, generated reports and escalated issues to appropriate departmental resource

Notable Achievements

•Successfully managed UA testing efforts of Ditech’s separation from Ocwen and Ally’s server apps within the projected six months timeframe

AMERIHEALTH, Fort Washington, PA Jan 2013 – Jun 2013

Project Coordinator (Consultant)

•Assisted and trained QA resources in writing user acceptance criteria for user story creation

•Mentored BA resources in requirement gathering for user stories

•Participated in procurement meetings and obtained resource commitments for ALM QC application setup

Notable Achievements

•Developed and implemented SOPs to assist QA onshore resources working in an Agile environment

Served as ALM QC Administrator and assisted organization with the customization of ALM QC

LINCOLN FINANCIAL GROUP, Philadelphia, PA Oct 2010 – Jun 2012

Lead QA Analyst (Consultant)

•Partnered with cross-functional management and assembled UAT test teams

•Developed master test plan template

•Managed testing efforts of both internal and offshore resources

•Managed web application testing on multiple platforms, including mobile, and .NET environments

•Coordinated and assigned manual and automation testing efforts to designated resources

Notable Achievements

Led the conversion testing efforts of 5 servers applications into one centralized application

•Managed and trained 7 resources in the use of ALM Quality Center and pre-existing application

INDEPENDENCE BLUE CROSS, Philadelphia, PA Jul 2008 – Mar 2010

Lead Systems Test Specialist/Project Coordinator

•Managed the workflow of 10 internal and offshore resources

•Ensured testing efforts were in accordance with established test methodology

•Developed meeting material and facilitated kick-off meetings

•Managed manual and automated testing efforts for 3 major applications (Member Portal, Healthy Lifestyle, and FutureScript)

•Developed and maintained project plan and test plan

•Reported progress reports to senior level management

Notable Achievements

•Implemented setup procedures for HP QC and trained resources in the use of the testing tool

•Prepared budgets forecast and ensure testing was completed on-time and within budget

FEDERAL RESERVE BANK, Philadelphia, PA Jan 1996 – Sep 2007

Lead QA Analyst/Quality Center Administrator (2000 - 2007)

•Prepared HP QC training materials and facilitated training for new hires

•Led testing efforts for Federal applications, included US Treasury web-based applications (GWA and PAM), Centralized Operation Environment (COE) and FedLine (ACH)

•Implemented and managed test procedures for both functional and user acceptance testing

•Supported and assisted white-box and black-box testing efforts

•Led requirement and development walkthroughs

Notable Achievements

Acted as Quality Center Administrator and conducted resource training in testing tool

Promoted from Senior QA Analyst


Bachelor of Science, Computer Science, Rowan University of Glassboro, New Jersey

Technical Skills

HTML • VBScript • SQL • ALM Quality Center/TestDirector • Quick Test Pro • WinRunner

Rational Requisite Professional (ReqPro) • SharePoint • ClearQuest • Jira • Zephyr •Linux • .NET • Zenworks

MS Project • PeopleSoft • Quickplace • WebEx • Visio • Windows 10 • IE8/10 • Chrome • Safari • SOAP API • PHP

WebLogic (Business Objects) • IBM 3270 Emulator (Mainframe)• WebServer • WebPortal • ServiceNow

HSD (XenApp)/VDI Cloud (Office 365) • Confluence • Microsoft Office • JavaScript • CSS

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