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Supply Chain Manager

Pompano Beach, Florida, United States
February 25, 2018

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Alba Diaz

Coral Springs, FL 305-***-****

Senior Level Operations-Logistics-Management-eCommerce Executive

Financial Stewardship Operations Excellence Business Process Improvement

Deeply accomplished executive with extensive experience in Managemen, freight forwarding, transportation, warehouse operations, distribution, international logistics, and supply chain within highly diverse, competitive markets. Analytical professional skilled in successfully implementing business process improvements, quality assurance programs and continuous improvement efforts. Flexible and adaptable with excellent interpersonal and communications abilities to foster change, incorporate innovation, and implement strategies throughout all levels of the organization. Collaborative leader continually focused on building relationships and promoting synergy across business lines to drive positive change, cohesive, comprehensive business approaches and enhanced profitability. Proficient in English and Spanish both written and verbal.

Areas of Expertise include:

Logistics Operations Mgmt.

Training and Development

Strategic Planning & Analysis

Contract Negotiations

Business Process Improvement

Project Management

Global Operations Management

eCommerce Distribution

Vendor Management

International Transportation

Software Applications

A/P an d A/R experience

Tactical Relationship Building

Customer Centric

Problem Resolution


Phantom Logistics Transportation and Distribution, Miami, FL 2008 – Present

Privately held company specializing in warehouse operations, transportation, and logistics.

Vice President

Consistently improve revenue since initiation of the company 10 yrs. Ago

Streamline operational processes and introduce process improvements that enhance productivity and increase proficiencies such as the creation and maintenance of Freight Routing guides to ensure optimum routing and pricing.

Direct all aspects of planning, development, and implementation of a new WMS/eCommerce platform.

Lead the development of the company in the areas of warehouse operations, freight forwarding, distribution, international freight forwarding and 3PL contract Logistics solutions for the Americas.

Improve the flow of goods throughout the supply chain in and out of the distribution facilities including communication with clients, employees, vendors, and 3PL’s.

Directly Managed all vendor contract negotiations to include review of all service invoices

UPS Supply Chain Solutions (Menlo Worldwide/Hellman Worldwide), Miami, FL 1994 – 2008

Operations Logistics Manager

Licensed by the FAA to sign airworthiness certificates for aircraft parts

Spearheaded the financial transformation of a unit from $63K in monthly loss to a positive $20K in 12 months.

Managed a team of 15 personnel responsible for all import/export and transportation for Top 100 companies such as Wal-Mart, Norwegian Cruise Lines, Sony, Pratt & Whitney, and others invoicing over $3 Million per year.

Directed over 700,000 sq. ft. of facilities in 6 U.S. locations for Norwegian Cruise line and Wal-Mart and 3 international locations for Pratt and Whitney Engines.

Spearheaded the development and implementation of a WMS system for the Cruise Line industry including on-board training and development of personnel to include Hotel, Technical, Food and Beverage, Casino and Dry Dock staff.

Implemented strategic planning and forecasting processes to expand facilities and operations worldwide generating maximum growth and revenue generation.

Collaborated in the governing and execution of administration of contractual agreements with external business partners, vendors and 3PL facilities.

Implemented and spearheaded a project to gain additional domestic and international transportation to include Air Charters from Cruise Line client resulting in 50K additional monthly revenue


Coursework, Paralegal


High School Diploma, General Studies


Realtor, State of Florida: Licensed

Public Notary, State of Florida: Licensed

Hazardous Materials Handling, State of Florida: Certified (not current)

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