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Customer Service Microsoft Office

Location:
Florida, United States
Posted:
February 25, 2018

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ROBERT J. BALZANO

**** ********* **** **** *****, FL 33433

561-***-**** home 305-***-**** cellular

ac4lsp@r.postjobfree.com

QUALIFICATIONS

Motivated and disciplined professional offering practical work experience combined with technical aptitude;

Demonstrated ability to provide superior quality customer service;

Able to complete assignments in an accurate and timely manner;

Quick learner, able to grasp complex problems;

Computer literate with knowledge in computer set-up, software and systems;

Proficient in Microsoft Office – Excel, Word, PowerPoint and Outlook;

Excellent interpersonal skills with the ability to effectively manage and communicate with customers, staff and senior management; and

Excellent oral and written communications skills. EXPERIENCE

MASTEC, INC. March 2005 to present

Engineering Lead / Supervisor

Responsible for creating detailed installation specifications (Adtran TA3000 DSLAM/ ATM Switch, TA5000 Multi-Service Access Node (MSAN), Alcatel-Lucent DDM2000, DMX 1665 Multiplexer, G6 Gateway, 7330 IPDSLAM, 7342, 7450, 7750, SLC Series 5, SLC-96, SLC- 2000; Cisco 15454 ROADM, 3925 Router, 7609 Router; Ericsson BLM1500 GPON Access Terminal; Fujitsu FLM150, FLM2400, FW7500 ROADM, FW9500 ROADM; Juniper EX4500 Ethernet Switch, MX480 Router, MX960 Router, Redback SE800 Router; Western Electric D4) in Microsoft Office (Excel, Word, PowerPoint) and AutoCAD based engineering databases, updating drawings to support installation and as-built records, writing work orders to support provisioning databases per the Bell Core TP standards, as well as on-site project support as needed, including project oversight and quality assurance.

Meet with customers to develop engineering designs and project milestones; conduct site surveys, prepare site reports, prepare material BOM, provide technical support to installation crews and the customer; provide timely, competitive and complete proposals/quotes, which accurately represent the scope of work as jointly defined by the customer and engineering, including a bill of materials; presales and quoting.

Responsible for the Engineering department’s budget ($2MM) and monitoring daily expenditures;

Responsible for Engineering department’s human resources, which includes conducting prospective employee interviews, provide professional development feedback and guidance to employees;

Provide customer service through management of field complaints and followup with customers and other departments that might be the source of the complaints;

Supervisor of the east warehousing division, manage and schedule daily work priorities for Field Engineers, Equipment Engineers and Warehouse staff; schedule Engineering start and completion dates with the customer, schedule deliveries and track materials;

Responsible for the Engineering portion of the TL9000 certification annually. NATIONAL TELECOM August 2004 to March 2005

Data Services Support Engineer

Provided 1st Tier telephone support for Data & VoIP products and employee’s computer, printer, fax and VoIP issues;

Responsible for processing all Data & VoIP orders and monitoring all data circuits; maintaining nightly backup, MS-Windows 2003 network & security, NAV virus scanning environment and POP3 E-mail server; and

Also responsible for conducting site surveys, preparing the scope of work and working with the vendor to complete the installation of VoIP equipment. BELLSOUTH TELECOMMUNICATIONS July 2003 to August 2004 Sales / Service Representative

Responsible for customer service and promoting the sale of company products and services in a call center environment.

T-STAFF / ADC TELECOMMUNICATIONS April 2003 to July 2003 Equipment Installer, Level II

Responsible for the installation, maintenance and removal of telecommunication equipment in a Carrier CO environment.

ADC TELECOMMUNICATIONS May 1996 to January 2003

Senior Detail Engineer

Responsible for creating installation specifications in Microsoft Office - Excel, Word, Project, Office and AutoCAD based engineering databases, which was followed by updating drawings to support installation and as-built records, writing work orders to support provisioning databases per the Bell Core TR standards, as well as on-site project support as needed including project over-site and quality assurance.

Other tasks include meeting with customers to develop an engineering design and identify project milestones; conducted site surveys, prepared site reports and material BOM, provided technical support to installation crews and the customer; provided timely, competitive and complete proposals or quotes, which accurately represented the scope of work as jointly defined by the customer and engineering, including a bill of materials; presales and quoting. BELLSOUTH TELECOMMUNICATIONS March 1994 to May 1996 Service Technician / OSP Installer

Responsible for the installation, maintenance and repair of telecommunication services and equipment (UG, Aerial & Buried); conducting tests on customer lines; making changes to services; promoting the sale of company products and services. EDUCATION

Broward Community College

45 credits completed toward an Associates Degree in Engineering. REFERENCES: Available upon request



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