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Network Engineer Customer Service

Location:
Houston, TX
Posted:
February 25, 2018

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Resume:

Dhari Kh Al Obaidi

*** ********* **,** *****

Cell Phone: 832-***-****

Email: ac4lpm@r.postjobfree.com

Website: www.APE-360.com

Objective:

Possessing excellent client facing skills, natural problem solving and analytical skills and able to contribute to the development of best practice, procedures and policies within a company.

Education & Certifications:

Master of Computer Science ( Information Security ), University Technology Malaysia / Malaysia

Continuing courses & Valid Certificates

Cisco Certified Internetwork Expert R&S ( CCIE# 51177 )

Cisco Certified Internetwork Expert Data Center, written Paper .

Cisco CCNP Design Architect ( Cisco ID: CSCO11056776 )

Cisco CCNP Certification ( Cisco ID: CSCO11056776 )

Cisco CCNP Security ( Cisco ID: CSCO11056776 )

Cisco CCNA Security Certification ( Cisco ID: CSCO11056776 )

Cisco CCNA VOICE Certification ( Cisco ID: CSCO11056776 )

Cisco CCNA Certification Since 2006 ( Cisco ID: CSCO11056776 )

Cisco VPN IPS Specialist ( Cisco ID: CSCO11056776 )

Microsoft® Certified Solutions Expert Private Cloud ( Microsoft ID 8242688 )

Microsoft Certification MCSA Server 2012 ( Microsoft ID 8242688 )

Microsoft Certification IT Professional, MCITP MCTS MCT (Microsoft ID 8242688 )

VMware Certified Associate Data Center Virtualization (ID: VMW-01091184B-00379795 )

Certified Ethical Hacker (C EH) certified ( ID: ECC928887 )

Wireshark Certified Network Analyst WCNA ( ID: 1380939 )

ITIL V3 ( ID: GR7501649779 )

Qualification Highlights and Summaries

Accomplished IT professional with demonstrated success implementing strategic IT initiatives that improve business functionality while simultaneously affecting the bottom line. Strong customer service and relationship management skills with both internal and external customers. Responsible and reliable professional with good organizational skills and ability to multi-task and set priorities and meet deadlines.

Technical Skills:

Cisco Routers, Cisco Switches, ASA Firewall 5500s, Cisco FirePower, Cisco Meraki, TCP, UDP, EIGRP, OSPF, BGP, MP-BGP, VRF, MPLS L2,L3, GRE, IPSec, VPN DMVPN,SNMP, F5 BIG-IP LTM, AAA, 802.1x, Virtualization, VMware, vCenter, vSwitch, vCSA, ESXi, vSphere5.5, vSphere6, vMotion, NSX, Network Virtualization, Windows Server 2008/2012 R2, Hyper-V, Active Directory,DNS, DHCP, uRPF, SAN, NAS, Wireshark, Pacpxray, Python Scripting .

Employment History and Experiences:

American International Group Inc AIG (Senior Network Engineer) Jun 2018 – Present

Installation, configuration, maintenance and support of Routers, Switches, firewalls, VPNs, Website Filtering devices, Cisco NAC, Remote Access and Intrusion Detection/Prevention systems

Providing high-level support and technical expertise in networking technology; including LAN/WAN .

Deal with Routing Protocols configuration such as OSPF, EIGRP, EIGRP Name Mode, BGP . Along with MPLS and DMVPN .

SDN Technologies using Cisco ACI APIC in Spine & Leaf Design Data Center Nexus 9K/7K/5K/2K/1K, vPC, FabricPath, OTV, VXLAN, Python Scripting for Automation, ACE / F5, Also many projects I involve with Virtualization Technologies, Such as VMware vCenter Server and NSX with Stander/Distributed V-Switch & Hyper-V Microsoft .

Responsible for all aspects of network engineering: security, design, implementation, monitoring, and troubleshooting.

Provide consultation to clients on IT network strategies and system integrations to ensure viability of system performance andfollows technical and documentation standards.

Completes projects according to established schedules and timeframes and shares responsibility of successful project completion with the assigned Project Manager and project team.

American International Group Inc AIG (Network Security Compliance III) Apr 2014 – Apr 2015

Day to day Monitoring & Compliance security devices such as Palo Alto Networks, vASA and ASA Using FireMon v8 & Tufin Tools to Audit and review all the rules implemented For 6 Data Center around the globe on firewalls .

Monitor compliance with information security procedures and policies.

Network Traffic monitoring; early detection and fast reaction to unexpected “suspicious" situations (i.e. unusual traffic volume, port attacks, rogue devices in the network, DoS& DDoS )

Design, monitor and continuously improve Regeneron’s Cloud access solutions including Azure and AWS networking products and security requirements supporting a cloud-first framework.

Drive network engineering solution design review for IT and business-related projects to meet the Regeneron architectural framework delivering enterprise class solutions.

YES Academy (Network Engineer) – Overseas Sep 2010 – Mar 2014

The most Roles during 4 years it is all about Layer 2 Protocols Such as Trunk, VLANs, PVLAN, STP, RSTP, MSTP, HSRP, VRRP, Etherchannel and Layer 3 Routing Protocols Configuration with Complexity Design like Redistribution Routing, OSPF Special Areas Configuration . EIGRP Authentication . uRPF, MP-BGP, VRFs, MPLS .

Ensures that projects are delivered on time and that Genetic meets expectations.

Acts as a coordinator between Technical Support, Application Support and Development teams.

Update configuration management databases with accurate and current information regarding configuration items or assets through internal and external database, based on IBM Lotus Notes platform, plus troubleshooting conflicts, batch imports and database archiving.

Track software and applications licenses, and monthly reports of uses.

Point of contact with vendors and stakeholders regarding new equipment, applications and licenses.

Train new staff and internship members and advise with procedures and guidelines regarding company and/or location policies.

Act of direct point of interaction with Upstream VPs and clients for all IT related issues in the western region.

I-World-Technology ( Network Security Consultant ) – Overseas Aug 2009 – Oct 2010

Establishes network by evaluating network performance issues including availability, utilization, throughput, and latency.

Planning and executing the selection, installation, configuration, and testing of equipment, Defining network policies and procedures.

Establishing connections and firewalls, maintains network performance by performing network monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to vendor.

Manage and support the day-to-day operations of the company information systems, SAN/NAS and share drives.

Set policies for applications and infrastructure including patching schedules, release deployment, testing, and system readiness.

Install, configure, test and maintain new and existing servers, hardware and software components. Troubleshoot and resolve incidents, outages or degradations.

Participate in disaster recovery planning, testing and execution of the disaster plan when warranted in a real time/life situation.

URE NET Company (Network Administrator) – Overseas Mar 2007– Jul 2009

Provided functional support for enterprise applications such as SAP, Cristal Report, etc.

Maintained current knowledge of company software applications for the purpose of providing technical support to users and Manage daily support activities.

Manage incoming work demand by logging service and incident requests and coordinate the resolution of complex technical problems with the system vendor, third party vendor, supported department and shared resource groups.

Manage scheduling of software upgrades and patches, also provide after-hours support as needed.

Partner with Infrastructure/Operations to support projects, provide documentation and enhance existing processes. Work with vendors on application platform related issues repair, maintain, and upgrade desktop and notebook computers as well as printers.

References are available upon request…



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