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Management Information Security

Doha, Doha, Qatar
February 25, 2018

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Girlie Berou-Bonbon

Villa H Bldg ** Street ***, Al Thumama, Doha, Qatar

T: +974******** E:

Profile Summary

Over 12 years of experience in Operating System Management, Application System Management, and Corporate Website Management including problem solving issues in an Airline sector

Experienced in working from home or remote to support Client’s IT Infrastructure and promote faster in resolving problems.

7 years experienced in installing, upgrading and maintaining Operating systems such as Redhat Linux, Unix, and Windows OS, with basic knowledge and experience with MySQL and MS SQL (installation and configuration).

12 years experienced in installing, upgrading and maintaining Application systems such as Lotus Domino Server and client, Email Collaboration (such as Blackberry, iNotes, Lotus Traveler), CA Siteminder single-sign-on server and webagents.

Actively involved in planning software solutions to meet client’s requirements. And experienced with migrating Lotus Domino Servers from Windows Operating server to Redhat Linux and vise versa.

Adept at handling day-to-day administrative activities with maintaining proactive scripts for monitoring system and application downtimes and error messages. Manage SLA’s with client requirements

Strong communicator and a team player with happy disposition in life


System Administrator, Qatar Vinyl Company May 2016 - November 2016

-Directly report project status to QVC IT Head

-Assist in giving draft plans in promoting security awareness for the whole team to present to management.

-Manage and plan the migration project from Domino to Exchange Messaging Infrastructure.

-Troubleshoot any issues with MS Active Directory in relation to Lotus Domino accounts, and other in-house or external application that the company has.

-Manage and troubleshoot any issues and requests for Email systems and other related application

-Manage Email Messaging gateway, monitoring and manage incoming external messages and perform release of important and valid messages.

-Manage and troubleshoot any spam messages and perform solution on filtering incoming messages and assist in troubleshooting other operating servers and applications aw well

-Liaise with the vendors for the various IT systems during troubleshooting issues and/or during Server or application maintenance or upgrade.

IT Specialist, IBM Singapore Ltd. Feb 2007 – Aug 2015

Deployed as System and Application Administrator exclusively for Singapore Airlines. Manage, Upgrade and Implement new solutions for email and infrastructure applications based on Singapore Airlines Company requirements.


-Manage and maintain Unix Operating system, Lotus Domino Server and CA Siteminder Server and user management.

-Manage and maintain Application procedural documentation

-Manage LDAP accounts for Windows Server and collaborate to Lotus Domino Users for single-sign-on.

-Assess information security and penetrate testing in operating systems and application systems using client-agreed information security policy.

-Provide accurate information to the internal or/and external auditors and the compliance function when needed.

-Configure and Maintain Apache, IIS, Domino web servers for some corporate websites.

-Checking Tivoli alerts on Domino, Apache and IIS.

-Create proactive scripts (UNIX, Linux, or Windows shell and application scripts) for monitoring to prevent system downtime

-Manage enterprise MS SQL Database for Lotus Traveler.

-Plan, test and implement system or version upgrade to application (Lotus Domino, UNIX, Lotus Traveler, Blackberry Server, iNotes/Webmail, Corporate Websites Single-Sign on).

-Migrate Lotus Domino from Windows 2003 Server to Redhat Linux Server.

-Migrate and upgrade CA Siteminder Server to clustered Windows Server

-Pre-planning of Lotus Domino Server to migrate to Exchange.

-Participate in the change and request management process using ITIL

-Manage and solve day-to-day server problems and user requests on level 3 support to achieve client SLA’s.

System Administrator, Philippine Airlines Inc. Dec 2003 – Feb 2007

Manage and maintain Operating systems, like, Redhat Linux, Windows 2003, Lotus Domino Server and Sendmail


-Maintain operating system and user management.

-Migration of Redhat Linux Sendmail users to Lotus Domino Server using programming tool.

-Create and update new email user for Philippine Airlines staff

-Create backup proactive scripts to maintain data integrity

-Provide 2nd and 3rd level technical support for Lotus Domino email user.

-Develop procedures to provide support and maintenance for Lotus Domino administrators and users

-Coordinate with IT planning team for giving technical reviews and tests on new application or system upgrade

-Facilitate Lotus Domino users on how to use email system

Imaging Specialist, SPI Technologies Feb 2003 – Nov 2003

Textjock (TV Channel), ABS-CBN Interactive Mar 2002 – Feb 2003


Xavier University – Ateneo de Cagayan

B.S in Computer Science June 1997 – Mar 2001

Awards and Certifications

IBM ASEAN Delivery Excellence Award, 2014

IBM ASEAN Award, 2013

ITIL v3 System Management, 2012


Microsoft Exchange Core Solutions, New Horizons Qatar (13 Oct 2016)

Domino 8.5.x Managing Servers And Users Course at New Horizon, Singapore (1-3 Oct 2012)

ITIL v3 Foundation Training, Training Partners, Singapore (5-7 Sep 2012)

GTS SARM Shared User ID Management Education, IBM Singapore

CA Citeminder 200 Core Course, Virtual Course, Singapore (2012)

Trendmicro Scanmail Course, Singapore

Course 2274 Managing a Microsoft Windows Server 2003 Environment at DBWizards, Philippines

Course 253 Red Hat Linux System Administration at Phoenix 1, Philippines

Course 133 Redhat Linux AS 3 Essential at Phoenix 1, Philippines

Course 2151 Microsoft Win2000 Network and Operating Systems Essentials at Phoenix 1, Philippines


Zawiyah Zain,; Marichu Rozul,;

Rolf Strand,

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