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Manager Information Technology

Lake Arrowhead, California, United States
February 25, 2018

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Tim Capps 909-***-****

PO Box ***, Lake Arrowhead, CA, 92352


Summary: IT Professional

Conscientious, resourceful Information Technology professional with a wide background of over 30 years in IT in both infrastructure and software development. Extensive experience designing solutions to business problems, creating more efficient ways to do things, and working with teams on larger projects. Strengths include solid communication and problem-solving skills and adapting to change.

Hands-on manager of 6 employees (engineers / helpdesk techs), and directing field support efforts to branch offices, ensure ticket resolution and customer satisfaction.

Led multiple strategic and technical initiatives, with end-to-end technology roadmap and architecture solutions with Data/Commercial off-the-shelf (COTS) enterprise integration and cross-function applications/systems, as well as custom software integration.

Technology integration for mergers/acquisitions

Microsoft licensing expert: proven cost savings ($3M in 2016)

Security (data and physical), protecting information from both on-premises and external threats including hacking, malware, viruses, and patching

Government SEC Compliance: recording voice and text for broker/dealer compliance

Datacenter Management: building, and running high-availability production data centers

Disaster Recovery / Business Continuity: Design / Implementation / Testing



O/S: Windows, Mac, Linux, Unix (BSD and Solaris), Alpha Micro

Cloud: AWS, Azure, collocation, scripted automation, IaaS, PaaS, SaaS

Data: SQL Server, Oracle, MySQL, Access

Cisco & HP switches and routers

Firewalls: Cisco ASA, SonicWall, Checkpoint

Web: IIS, Apache, content management


Microsoft Office Suite: Power user, especially with Excel, MS Project

Many scripting languages such as BASH and PERL, and Unix tools

Programming languages: C++, C#, ASP.NET, PHP, Assembler, Visual Basic


CappsNet Inc, Lake Arrowhead, CA (Technical and business consulting) 2017-present


Providing IT consulting services including infrastructure support contracts, disaster recovery / business continuity programs and expertise negotiating contracts with vendors

Pacific Life Insurance, Newport Beach, CA 2009-2017

Enterprise Architect, 2012–2017 (Corporate Information Technology)

Provide direction and technical expertise for multiple divisions

Enterprise Wide Physical Security Upgrade: virtualizing an older Lenel OnGuard system and migrating to the Enterprise version to more efficiently manage multiple physical locations

Team member on 10yr project to migrate servers to AWS / Azure cloud (IaaS, PaaS, SaaS)

Evaluated and tested HP Converged Infrastructure platform comprised of HP blade servers, HP switches, and 3PAR storage.

Disaster recovery / business continuity: Led tapeless backup refresh project (NetBackup with Symantec appliances) and worked with various divisions on D/R testing and streamlining.

Design data architecture for various projects, working with business units and stakeholders

Team member on collaboration project. Included selecting vendors, bake-off, robust design, implementation, and testing. Analyzed proxy logs to expose unauthorized 3rd party cloud collaboration tools being used enterprise wide.

Managed Microsoft licensing including Enterprise Agreement 3-yr renegotiations, and annual true-up with license optimization (6.5M budget). During the 2016 EA re-signing, saved in excess of $3M by suggesting and implementing a new strategy.

Chairman of VSEM committee (Vision, Strategy, Execution, Metrics) to lead grass roots change in corporate culture; promoting collaboration, responsibility, and accountability.

Managed software audits, notably Microsoft SAM engagement and IBM enterprise audit

Served as a member of the Network SAG (Service Advisory Group) to guide enterprise-wide LAN/WAN networking, set policy, and ensure all locations are on track for scalability and support

Privileged account management project using Avecto Defendpoint security software

Advanced Malware protection project using CrowdStrike

Infrastructure Architect, 2009-2012 (Life Division)

Ensure compliance with corporate data security policies, and work with application engineers to facilitate efficient and cost-conscious designs for Life Division projects

Designed and implemented Microsoft HPC (High Performance Computing) cluster running Milliman’s “Alfa” modeling package, currently running with over 360 CPU cores

Re-designed wireless networks to support internal, contractor, and guest users

SAN bake-off (EMC, Hitachi and 3PAR) including RFP to vendors and created weighted scoring system for team to evaluate responses.

Team lead on mobility and remote VPN access projects. Set up Checkpoint VPN for “road warriors”.

Managed IT portion of 450 person move (re-stack) within the Life division building in Aliso Viejo

Canyon Capital Advisors, Century City, CA (Hedge Fund) 2004-2009

Information Technology Manager

IT leader for nineteen billion dollar hedge fund. Manager of IT staff including help desk and data-center operations engineers

Managed all infrastructure aspects of a 6 month, multi-million dollar corporate relocation including ground-up data-center build-out, robust voice/data network, and physical security systems. This included managing outsourced PMP

As program manager for business continuity and disaster recovery; engineered and managed development of multiple high-availability, geographically diverse data centers with desktop recovery

Designed and implemented redundant high capacity data and telecommunications systems

Support Security Exchange Commission (SEC) governance and compliance program

Interim Chief Technology Officer for 6 month period

Lead computing security and information protection programs in a high threat, closely managed data control environment

Responsible for critical recovery times due to volatile nature of financial transactional business

Managed mobile secure communications and trading platforms for senior executive staff

Managed UNIX and windows based local and virtual computing platforms, and specialty technical infrastructure including trading turret phone system, Avaya and Cisco (call manager) VOIP phone systems, gateway routers, firewalls, encryption, and VPN solutions

Managed NICE system for Government SEC compliance (call recording)

Set up London office with secure communications to corporate offices in USA

Managed SQL Server databases and occasionally wrote scripts to address urgent business needs

Set up Apache based intranet

CappsNet Inc, Lake Arrowhead, CA (Technical and business consulting) 2002-2004


Provided consulting services for multiple companies, including infrastructure support contracts, business continuity programs and expertise negotiating contracts with vendors

Designed, implemented, and maintained critical servers, networks, and telephone systems

Created database-driven websites using Microsoft’s ASP.NET platform (C++, C#, VB, JavaScript), SQL Server, DotNetNuke, Rainbow, WordPress, Apache, and ASP.NET coding for legacy sites

Provided DNS, web hosting, and email services utilizing Windows and UNIX/Linux based servers

Installed network/phone cabling for new build-outs.

Summit Real Estate Group, Monarch Beach, CA (Real Estate sales) 2001-2002

Chief Technology Officer

Part of a 4 person team tasked with refurbishing ailing company and prepping it for sale. Prudential ultimately purchased the company

Technical and engineering project management: Managed technical staff in support of office infrastructure in multiple branch offices

Networks (LAN/WAN), communications lines (voice T1, data T1, POTS lines), windows file servers, backup subsystems

Managed desktop systems helpdesk staff

Created and managed collocation center for web, corporate email, and DNS

Set up redundant Internet feeds for branch offices

Maintained corporate computing assets and network at 7 branch offices

Cost savings project management: WAN design saved thousands of dollars per year by bringing ISP services in-house removing the need for contracting on a branch-by-branch basis. Directed modernization of the company website in-house. Designed and implemented ASP.NET based Intranet for web site content management (CMS) at the branch level

GBN Network, Irvine, CA (Financial, technical, and business consulting) 2000-2001

Vice President, Technology

Worked directly with client companies to provide them with IT services and web services

Managed the support of office infrastructure including: IT purchases, vendor selection / management, invoice approvals, office equipment, phone systems, FTP and file servers, and backup subsystems

Performed client evaluations, involving business analysis and IT assistance evaluation

Managed development staff (2 engineers), creating websites for clients

Cost savings project management: Consolidated phone lines to a single voice T1 line, yielding significant savings and improved audio quality

Created in-house data-center and external collocation center for data security

Managed SLAs for collocation vendor and for clients

Education and Professional development

Coursework in Computer Science: El Camino College, Torrance, CA

Computer Operations: SCROC, Torrance CA – Career Technical Education

Coursework in ITIL

Studying for CISSP certification, anticipate completion in 2018

Annual Microsoft Ignite conference attendee (formerly TechEd)

HP Technical Executive Advisory Group member – part of a group of approximately 20 representatives from HP Enterprise clients, advising HP on product features and direction

“Directions on Microsoft” licensing boot-camp alumni

Gartner Catalyst conference annual attendee

Expertise and Key Accomplishments

Core Technologies:

Enterprise Integration Technologies

Cloud Technologies (SaaS, PaaS, IaaS) / DevOps

AWS (Amazon Web Services)

Microsoft Azure Web Services

Business Intelligence and Analytics

Core Competencies:

Enterprise Architecture / Infrastructure Architecture

Strategic Planning and Road Mapping

Governance and Standards

Mergers and Acquisition/Data

Data Center Construction, Migration, and Operations

Enablement/ Management / Leadership

Vendor / Offshore Management

Budget Planning/ Life-Cycle Cost Analysis

Extensive software development in the past followed by infrastructure experience – can easily facilitate communication between developers, business, and IT staff



Real Estate

Manufacturing (computers)

Telecom / Internet services


Networks (LAN / WAN / Wi-Fi)


Other experience and skills

Hobbies: Music, Boating, Flying (PPSEL)

CERT training (Community Emergency Response Team) – providing disaster recovery services, communications, integrating with fire departments and FEMA

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