Customer Service
Resume:
Daniel Paul Pantoja Jr.
***** **** ***** *****, *** Jose, Ca, 95127 408-***-**** *****************@*****.***
Objective
To continue my career with an organization that will utilize my Management, Supervision & Administrative skills to benefit mutual growth and success.
Education
ASSOCIATES DEGREE 2017-2020 EVERGREEN VALLEY COLLEGE
Major: General Business
GPA: 3.33
GED 2010 Metro Ed
Experience
Account manager (2015-Present) First Security services May 2010-Present
Supervise the day to day security operations for The City of San Jose, client sites.
Manage a team of security officers, sites, including hiring/selection, scheduling, payroll, training, coaching, development and support.
Ensure the client sites are provided with high quality security services to protect people and property
Build, improve and maintain effective relationships with both client and employees
Coordinate necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer service
MALL SECURITY PROFESSIONAL SECURITY CONSULTANTS OCTOBER-2010 TO MAY- 2010
Secures premises and personnel by patrolling property;
monitoring surveillance equipment;
Inspecting buildings, equipment, and access points; permitting entry.
Obtains help by sounding alarms.
Prevents losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers.
Skills & Abilities
HARD SKILLS
Microsoft Excel Skill level- Intermediate
Microsoft Windows Skill Level- Intermediate
Team Software Skill Level- Proficient
Microsoft PowerPoint Skill Level- Proficient
SOFT SKILLS
Friendly
Confident
Empathetic
Open minded
Respectful
MANAGEMENT SKILLS
Creating and keeping deadlines.
Delegation.
Goal setting and meeting goals.
Decision making.
Managing appointments.
Team management.
Project management.
Making schedules.
LEADERSHIP SKILLS
Motivated
Trustworthy
Creative
Positive
Committed
Responsible
References
Alberto Lua Former supervisor First Security Services
Ruben Sandoval Former supervisor Professional Security Consultants
Mark Lopez Former supervisor First Security Consultants
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