Customer Service Manager

Resume – Felix Fernando (Lilath W. Felix Fernando Wanniachchige)

FELIX FERNANDO

**** – 121 Copper Pond Common SE Calgary T2Z 5B6 AB Canada +1-403-***-**** E-mail: *****************@*****.***

Legal Status in Canada : Permanent Resident (since 29th January 2017) PURPOSE OF ENGAGEMENT:

To establish myself and enhance my own career in Canada

To make a vital contribution off my wealth of experience, to the organization that employs myself

EXPERIENCE:

TOTAL WORKING EXPERIENCE OF NEARLY FOUR DECADES IN SALES, COMMERCIAL AND ADMINISTRATION ROLES

AUGUST 2017 TO DATE

INSURANCE AGENT – AMERICAN INCOME LIFE – CANADA

RESPONSIBLE FOR:

Promote AIL Insurance Products

Attend Management Meetings

Mentor new recruits

NOVEMBER 2001 TO DECEMBER 2015 – WOOD GROUP ENGINEERING / ETHOS ENERGY GROUP – ABU DHABI / JEBEL ALI – DUBAI, UNITED ARAB EMIRATES

OPERATIONS COORDINATOR

KEY ACCOUNT MANAGER

PRODUCTION CONTROLLER

COMMERCIAL CONTROLLER

RESPONSIBLE FOR:

Looking after Key Account / Major Clients interests

Sales visits to customers, preparation of Commercial & Technical Proposals

Liaison with workshop / production staff and the vendors for ongoing projects

Attend Management Meetings

JULY 2000 TO OCTOBER 2001

BUSINESS DEVELOPMENT EXECUTIVE – ABN AMRO BANK, ABU DHABI, U.A.E. RESPONSIBLE FOR:

Promoting ABN Amro Products such as Personal Loans, Credit Cards, Investments, etc.,

Meeting with clients, submitting proposals, negotiating deals

Conduct Presentations to corporate audiences

Attend management meetings

Resume – Felix Fernando (Lilath W. Felix Fernando Wanniachchige)2 APRIL 1993 TO APRIL 2000

PERSONAL / ADMINISTRATION MANAGER – SIGMA ENGINEERING WORKS, ABU DHABI, U.A.E. RESPONSIBLE FOR :

Recruitment of Personnel

General Administration

Maintenance of Staff Accommodation / Security / Catering, etc. OCTOBER 1985 TO FEBRUARY 1993

SECRETARY TO WORKHSOP MANAGER / MOVEMENTS COORDINATOR – UNITED ENGINEERING SERVICES – RUWI, SULTANTE OF OMAN

RESPONSIBLE FOR:

All Secretarial duties to the workshop manager

All logistics functions relating to the interior workshop locations MARCH 1976 TO OCTOBER 1985

DEPARTMENT HEAD (STOCKS & SHARES) – JOHN KEELLS LTD (COLOMBO STOCK EXCNAGE) RESPONSIBLE FOR:

Share broking

Supervision of internal procedures relating to post transaction deals

Attend Share Brokers Meetings

EDUCATION - DECEMBER 1970

GENERAL CERTIFICATE OF EDUCATION, ST. SEBASTIAN’S COLLEGE (SRILANKA) In Science Subjects i.e. Biology, Chemistry, Physics, Pure Math, etc OCTOBER, 1985 TO NOVEMBER 2015

Improving Customer Service Skills

Professional Telephone Behaviour

Anti-money Laundering

Personal Profile Analysis

AUGUST, 2017

OLIVER’S TRAINING – LICENSE TO FUNCTION AS AN INSURANCE PROFESSIONAL Full HLLQP Program: WL License #: M-225****-****-****/A&S License #: Q-225****-****-****

SKILLS:

Selling Skills

Strong Administration Skills

Attention to detail

COMPUTER LITERATE IN THE FOLLOWING :

MS OFFICE SUITE

VISAER

Ability to work under pressure

Pioneering Spirit

Willingness & Dedication

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