Executive Assistant Customer Service
Resume:
Eddystone, PA *****
610-***-**** Cellular
*************@*****.***
Skills Summary
Advanced Microsoft Word
Advanced Microsoft PowerPoint
Advanced Microsoft Excel
Advanced Microsoft Outlook
Advanced Internet Abilities
ARIBA Supply Management
My Learning (ELMS)
Learning Administration System
Advanced Reporting Generation /Analysis
Conference/Training Coordination
Customer Event Coordination
Boeing Enterprise Reporting Tool
Travel Expense Reporting/Tracking
National/International Travel Arrangements
SharePoint
Concur Travel/Expenses
Professional Experience
Contracted to Boeing, Inc. – US Technologies, Inc. April 2015 – April 2016
Executive Office Assistant for Senior Vice President of Operations
Preparation and distribution of departmental SOPS correspondence, reports and memos
Maintenance and distribution of Departmental Organization Charts for utilization by Site Vice President
Analysis and projection of Skills along with Manufacturing and Quality training needs through utilization of My Learning Reporting, BERT and Excel (Monthly, Quarterly and Yearly)
Responding to inquiries and issues received via departmental group/personal email and or telephone
Creation of metrics on performance of LTD team’s proficiency on a weekly, quarterly and yearly basis
Training and assisting Boeing employees in the use of My Learning training administration system process
Ensuring compliance with My Learning established process flow successfully per corporate guidelines
Completion of enrollment of customers/employees in assigned activities
Ensuring that training credit is properly applied following training completion
Attendance at all departmental staff meetings and an active member of the Employee Involvement Team including taking and distribution of meeting minutes
Member of departmental audit team for on-site and well as government audits preparing documentation and demonstrating process to auditors
Contracted to Boeing Inc. – YOH, LLC October 2005 – March 2013
Executive Assistant/Staff Analyst/Resource Focal supporting LTD Manufacturing and Quality
Supporting Senior Manager of Learning Training and Development for Eastern Region LTD Manufacturing along with a team of ten Employee Development Specialists
Preparation and distribution of departmental SOPS correspondence, reports and memos
Analysis and projection of skill as well as Manufacturing and Quality training needs through utilization of My Learning Reporting, BERT and Excel (Monthly, Quarterly and Yearly)
Establish and implement plan to address all site Learning Training and Development Manufacturing and Quality needs
Strategize and implementation of the effectiveness of Instructor/Resource utilization
Single point of contact for My Learning inquiries/issues for Boeing Ridley Park site
Serving as Operations and LTD M&Q training departmental liaison
Daily interaction with customers ensuring training needs are being met in a timely and effective manner
Responding to inquiries and issues received via departmental group/personal email and or telephone
Creation of metrics on performance of LTD teams proficiency on a weekly, quarterly and yearly basis
Training and assisting Boeing employees in the use of My Learning training administration system process
Ensuring compliance with My Learning established process flow successfully per corporate guidelines
Completion of enrollment of customers/employees in assigned activities
Ensuring that training credit is properly applied following training completion
Attendance at all departmental staff meetings and an active member of the Employee Involvement Team including taking and distribution of meeting minutes
Member of departmental audit team for on-site and well as government audits preparing documentation and demonstrating process to auditors
Office Administrator supporting Director Intellectual Property
Implemented updated document maintenance system
National and international travel arrangements utilizing Boeing travel service
Preparation of departmental expense reporting completion and submittal
Investigate and track travel reimbursements reconciliation
WebEx, teleconference and on-site meeting arrangement
Maintenance of department Outlook calendar
Preparation of departmental correspondence and reports
Creating SOPS in compliance with corporate policy
Office Administrator supporting Director of Future Combat Systems
WebEx, teleconference and on-site meeting arrangement and coordination
Maintenance and distribution of executive weekly whereabouts calendar
Investigation and arrangement of national/international travel arrangements
Expense reporting completion, submittal and tracking of reconciliation
Correspondence and reporting preparation and maintenance
Maintenance of departmental filing systems
Active member of FCIS Employee Council
Office Administrator supporting CSAR RFP Team
Creation of process flow documentation (Microsoft Word, PowerPoint, Excel and Visio)
Control effective flow of data analysis sheets
Completion and maintenance of RFP documentation
Administrative Support to Managers, Technical Writers and Editors
CSI Services, Inc. November 1992 – September 1999E
Executive Assistant/Financial Administrator
Providing administrative support to executive personnel
Coordination of on and off-site training seminars as well as national conferences
Creation of training materials for seminar attendees
Preparation of contractor agreements
Investigation and booking of national international travel arrangements
Approval of expense reporting in compliance with corporate policy
Preparation of contract billing invoices
Review and approval of contractor billing
Processing, coding and approval of check requests and purchase orders
Served as Human Resource liaison for Mid-Atlantic Region
Assisted in the establishment of company offices in Knoxville, TC by traveling weekly to coordinate new offices, filling systems, document processing and insurance/compliance standard operating procedures.
Personal Development Training
Conflict Resolution (Boeing Education Network)
Superior Customer Service Program (Boeing Education Network)
The Indispensable Assistant (Skill Path)
Budgeting Skills for Professionals (Skill Path)
Finance and Accounting for Non-Finance Managers (Skill Path)
Conflict Management Skills for Women (Skill Path)
Advance Microsoft Office Suite (Microsoft Educational Network)
How to Build Powerful Presentations (Microsoft Educational Network)
Writing to the Web (Executrain)
English Composition I and II (Delaware County Community College)
Introduction to Standard Bookkeeping Practices (Delaware County Community College)
Advanced Microsoft Excel Skills (Skill Path)
Education
Penncrest High School - 1984
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