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Executive Assistant Customer Service

Location:
Darby, Pennsylvania, United States
Posted:
February 24, 2018

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**** ******* ******

Eddystone, PA *****

610-***-**** Cellular

ac4lkz@r.postjobfree.com

Skills Summary

Advanced Microsoft Word

Advanced Microsoft PowerPoint

Advanced Microsoft Excel

Advanced Microsoft Outlook

Advanced Internet Abilities

ARIBA Supply Management

My Learning (ELMS)

Learning Administration System

Advanced Reporting Generation /Analysis

Conference/Training Coordination

Customer Event Coordination

Boeing Enterprise Reporting Tool

Travel Expense Reporting/Tracking

National/International Travel Arrangements

SharePoint

Concur Travel/Expenses

Professional Experience

Contracted to Boeing, Inc. – US Technologies, Inc. April 2015 – April 2016

Executive Office Assistant for Senior Vice President of Operations

Preparation and distribution of departmental SOPS correspondence, reports and memos

Maintenance and distribution of Departmental Organization Charts for utilization by Site Vice President

Analysis and projection of Skills along with Manufacturing and Quality training needs through utilization of My Learning Reporting, BERT and Excel (Monthly, Quarterly and Yearly)

Responding to inquiries and issues received via departmental group/personal email and or telephone

Creation of metrics on performance of LTD team’s proficiency on a weekly, quarterly and yearly basis

Training and assisting Boeing employees in the use of My Learning training administration system process

Ensuring compliance with My Learning established process flow successfully per corporate guidelines

Completion of enrollment of customers/employees in assigned activities

Ensuring that training credit is properly applied following training completion

Attendance at all departmental staff meetings and an active member of the Employee Involvement Team including taking and distribution of meeting minutes

Member of departmental audit team for on-site and well as government audits preparing documentation and demonstrating process to auditors

Contracted to Boeing Inc. – YOH, LLC October 2005 – March 2013

Executive Assistant/Staff Analyst/Resource Focal supporting LTD Manufacturing and Quality

Supporting Senior Manager of Learning Training and Development for Eastern Region LTD Manufacturing along with a team of ten Employee Development Specialists

Preparation and distribution of departmental SOPS correspondence, reports and memos

Analysis and projection of skill as well as Manufacturing and Quality training needs through utilization of My Learning Reporting, BERT and Excel (Monthly, Quarterly and Yearly)

Establish and implement plan to address all site Learning Training and Development Manufacturing and Quality needs

Strategize and implementation of the effectiveness of Instructor/Resource utilization

Single point of contact for My Learning inquiries/issues for Boeing Ridley Park site

Serving as Operations and LTD M&Q training departmental liaison

Daily interaction with customers ensuring training needs are being met in a timely and effective manner

Responding to inquiries and issues received via departmental group/personal email and or telephone

Creation of metrics on performance of LTD teams proficiency on a weekly, quarterly and yearly basis

Training and assisting Boeing employees in the use of My Learning training administration system process

Ensuring compliance with My Learning established process flow successfully per corporate guidelines

Completion of enrollment of customers/employees in assigned activities

Ensuring that training credit is properly applied following training completion

Attendance at all departmental staff meetings and an active member of the Employee Involvement Team including taking and distribution of meeting minutes

Member of departmental audit team for on-site and well as government audits preparing documentation and demonstrating process to auditors

Office Administrator supporting Director Intellectual Property

Implemented updated document maintenance system

National and international travel arrangements utilizing Boeing travel service

Preparation of departmental expense reporting completion and submittal

Investigate and track travel reimbursements reconciliation

WebEx, teleconference and on-site meeting arrangement

Maintenance of department Outlook calendar

Preparation of departmental correspondence and reports

Creating SOPS in compliance with corporate policy

Office Administrator supporting Director of Future Combat Systems

WebEx, teleconference and on-site meeting arrangement and coordination

Maintenance and distribution of executive weekly whereabouts calendar

Investigation and arrangement of national/international travel arrangements

Expense reporting completion, submittal and tracking of reconciliation

Correspondence and reporting preparation and maintenance

Maintenance of departmental filing systems

Active member of FCIS Employee Council

Office Administrator supporting CSAR RFP Team

Creation of process flow documentation (Microsoft Word, PowerPoint, Excel and Visio)

Control effective flow of data analysis sheets

Completion and maintenance of RFP documentation

Administrative Support to Managers, Technical Writers and Editors

CSI Services, Inc. November 1992 – September 1999E

Executive Assistant/Financial Administrator

Providing administrative support to executive personnel

Coordination of on and off-site training seminars as well as national conferences

Creation of training materials for seminar attendees

Preparation of contractor agreements

Investigation and booking of national international travel arrangements

Approval of expense reporting in compliance with corporate policy

Preparation of contract billing invoices

Review and approval of contractor billing

Processing, coding and approval of check requests and purchase orders

Served as Human Resource liaison for Mid-Atlantic Region

Assisted in the establishment of company offices in Knoxville, TC by traveling weekly to coordinate new offices, filling systems, document processing and insurance/compliance standard operating procedures.

Personal Development Training

Conflict Resolution (Boeing Education Network)

Superior Customer Service Program (Boeing Education Network)

The Indispensable Assistant (Skill Path)

Budgeting Skills for Professionals (Skill Path)

Finance and Accounting for Non-Finance Managers (Skill Path)

Conflict Management Skills for Women (Skill Path)

Advance Microsoft Office Suite (Microsoft Educational Network)

How to Build Powerful Presentations (Microsoft Educational Network)

Writing to the Web (Executrain)

English Composition I and II (Delaware County Community College)

Introduction to Standard Bookkeeping Practices (Delaware County Community College)

Advanced Microsoft Excel Skills (Skill Path)

Education

Penncrest High School - 1984



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