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Customer Service Active Directory

Pikesville, Maryland, 21208, United States
February 24, 2018

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Micheal Ogidiolu



* ***** ** ********** ******** server infrastructure, data center operations across multiple platforms. Experience includes implementation of latest technologies with strong background in Network Administration, Design, and configuration of various networks and operating system services, with excellent communication, analytical, interpersonal skills – and a motivated team player

Experience: November 2011 to Date

Ezra Technology Consulting Group

Position: Infrastructure Specialist

Installation and maintenance of hardware/software systems and supporting user groups.

Systems Imaging, back up and installations, Registry administration

Providing basic one-on-one training to user community

Troubleshooting simple to complex network /security issues and prioritizing tickets based on complexity and urgency;

Desktop administration - installations, upgrades, techniques, tools, and equipment

Migration and upgrade of Windows Operating System – Windows XP/W7/W8, SCCM, Window Easy Transfer

Providing ongoing support of the standard hardware/software needs of the company

Post Migration Support

Performing analytical and technical tasks on PC systems

Active Directory- Role validation, Trust Relationship, Security Policies and Permissions.

Wireless and cabled Network, Email/Systems Encryption,

Installation, configuration and troubleshooting of programs/applications: Open scape, Image Now, Installation of Printers/Scanners, Docking Station and mobile devices

Application of customer service techniques as required to addressing PC problems at various levels

Extensive Reporting Skills

Install/update Windows OS on servers and workstations, servers in a test environment and workstations live.

Created System images and backups using Symantec Ghost.

Troubleshooting Windows 2003, Citrix MetaFrame and Exchange 2003 Servers.

Account creation in AD and mail enabling accounts in Exchange 2003.

Documentation of Network, processes and procedures.

Servers accessed by over 150,000 users, Local & Remote server support and troubleshooting via RAS/VPN connection

Installed and Administer Rack Mounted 100 Data Center Servers, install and troubleshoot Tivoli Backup Client on NT Servers.

Install ITS/SAP, JRUN and Facsys Fax Server software on Win2K Web Servers (IIS5), installed IIS Web Servers and set them up with Microsoft load balancing service to split load connections between the Website

Upgrading server O/S to current Service Packs program patches to harden per client approved security standards

Unpacking, Racking, Stacking and Wiring of HP & Compaq Servers in Data Center.


Bachelor of Science – Geophysics


Network +

Security +

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