CARL FRANCIOSE

Flanders, New Jersey *****

609-***-**** (c)

ac4ljt@r.postjobfree.com

https://www.linkedin.com/in/carlfranciose/

Dear Sir / Madam:

Thank you for the opportunity to allow me to introduce myself and provide for your review, my cover letter and resume. Please feel free to present a copy of this information to anyone in your organization that you feel might have an interest in my skills and experience. As a Senior Technical Writer specializing in writing/editing technical training and documentation, my skills and experience in writing detailed procedures on complex software and hardware operations have been complemented time and time again, by customers, peers, and program managers.

With experience and skills in many different areas, I know I would be invaluable to your organization. Based upon years of extensive experience in training program management/development and technical documentation development, I know I can make an immediate and significant contribution to your organization’s continuing success. In my previous position with SRI International my hard work and dedication was recognized by winning a cash Spot award and also being awarded Employee of the Month. I would welcome a chance to speak with a company representative on how my skills and experience would fit with your current and future needs. I am eagerly awaiting your call to schedule a meeting. Thank you for your consideration. Sincerely,

CARL FRANCIOSE

I have computer literacy with the IBM PC in most office software applications. Additionally, I am artistically creative in computer graphics that are highly useful for documentation illustrations and in presentations. I also have skills with taking and editing video which can be used for training and marketing. With my proven communication skills, teamwork, organizational skills and strong analytic problem solving capabilities, it would make me an excellent candidate for consideration for any positions you might have in the area of my expertise.

CARL FRANCIOSE

Flanders, New Jersey 07836

609-***-**** (c)

ac4ljt@r.postjobfree.com

https://www.linkedin.com/in/carlfranciose/

PROFILE: Senior Technical Writer / Project Leader specializing in Information Technology, technical systems, operations, training and documentation development. Proven technical, organizational, problem solving and managerial skills. Computer literate on PC, LAN and Client Server systems. Artistically creative in generating computer graphics for drawings and presentations.

Areas of Expertise

Technical Documentation Development Creating Manuals Requirements Gathering Management Analysis Studies On-line documentation PDF Creation Documentation Planning Scheduling Procedures SOPs

Operations Concepts Web Design Hardware/Software Testing Computer-based Training Development Training Plans Instruction Guides Asymetrix - ToolBook II FrameMaker 9 Photoshop / Visio / MS Office PROFESSIONAL EXPERIENCE

SRI International Sarnoff Princeton, NJ 2010 - 2017 Technical Writer

As the Internal Government Funded Equipment (GFE) Auditor of the Army’s BETSS-C program, my attention to details led to my promotion to the position of primary custodian. At program end of life, all equipment was returned to the government with full accountability. C3i, Inc. Morristown, NJ 2005 – 2010

Office/Facilities/Project Manager

Managed three facilities; maintained seamless day-to-day operations for a Help Desk pharmaceutical company which included both office and warehouse facilities in several locations.

Ordered supplies for over 300 employees and managed budgets that saved company on day-to-day expenses.

Coordinated all facility repairs and projects and ensured they were accomplished on time and within budget. The Associated Press Cranbury, NJ 1994 - 2002

Technical Writer

Conceptualized, produced, and thoroughly tested a 500+-page hardware/software installation and configuration manual. This manual was instrumental in providing field technicians with the necessary guidance to install (in a one-year timeframe), a new server system made up of over 1,194 servers nationwide.

Minimized installation-related support desk calls to practically zero through successful creation and delivery of well thought-out manual.

Created numerous technical documentation covering computer operations, Local Area Network (LAN) management design, support desk operations, and field technician procedures. These documents were critical to classroom training and to field installations for installing proprietary servers worldwide.

With limited resources and budget constraints, was able to rely on my creativity and expertise to develop documentation with little support from Subject Mater Experts; primarily by interacting directly with the software application as it was being developed and tested. This not only saved time, but also allowed me to submit numerous software problems and suggestions on GUI fixes to software engineers.

Created and edited a video demonstration for Marketing of company products that was presented at the annual trade show for the Association of the United States Army (AUSA), which is the largest land power exposition and professional development forum in North America.

Developed and produced operator, administrative, and training documentation in support of programs used by the U.S. Government, U.S. Military, and commercial organizations. Majority of documentation produced, required International Traffic in Arms Regulations (ITAR) restrictions. Held a DoD clearance with SSBI date of Feb. 7, 2017. ADDITIONAL PREVIOUS EXPERIENCE

Satellite Operations / Systems Engineer / Technical Documentation Specialist Volt Technical Services

Contracted to Martin Marietta Astro Space. Produced the Earth Observing System (EOS) AM Flight Operations Concept document. This document is the baseline for all follow-on operation documents and is used as the basis to validate the EOS-AM spacecraft’s subsystem Critical Design Reviews against mission operation requirements. Training and Documentation Project Leader GE Astro-Space Division

Developed and managed the GE training program for the TELSTAR 4 communications satellite. Redefined established objectives, allocated resources, planned, budgeted, and developed courses/instructor guides, and coordinated the documentation and training data for nine engineering departments. Senior Captain United States Air Force

Spearheaded the planning, integration, and operational support for three major satellite programs resulting in the successful implementation of the Data System Modernization (DSM) for the first operational satellite ground control launch facility in Colorado Springs, Colorado.

Coordinated on rehearsals for seven successful satellite launches for the NAVSTAR – Global Positioning System

(GPS). Preparatory work included crew training, documentation development, data processing, and system integration and testing.

EDUCATION

Master of Business Administration, University of Golden Gate, San Francisco, CA, (75% completed) Bachelor of Science in Engineering Technology - Mechanical Engineering New Jersey Institute of Technology, Newark, NJ

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