Customer Service Representative
Resume:
Jacqueline Blake
Raleigh, NC *****
**********@*****.***
• CAREER OVERVIEW
Dedicated Customer Service Representative motivated to maintain customer
Satisfaction and contribute to company success.
CORE STRENGTHS:
*Telecommunication skills * Active listening skills
*Courteous demeanor *Seasoned in conflict Resolution
*Energetic worker * Sharp problem solver
* Adaptive team player *Skills, Knowledge and Abilities
*Interpersonal Skills *Great Attention to Detail
*Excellent Communication skills-Both Oral and Written
*Ability to process high volume of work within set timeframes
WORK EXPERIENCE:
Offline Representative (WAH), 07/2000 to 11/2016
Frontier Communications Durham, NC
During my extensive career with Frontier I have eagerly taken on various tasks.
Processed LSR requests
Worked in the directory offline department
Worked as part of escalation team
Acted as lead rep
Did in house training when needed
Gathered and distributed morning reports.
Responsible for applying adjustments to customer’s accounts.
Registered customers for online services and set up online accounts
Handled and resolved billing issues.
Responsible for transferring customers to finalize third party verification when
making changes to long distance carrier information and bringing services over
to frontier from other service carriers.
Responsible for making corrections to pending service orders that housed errors
to ensure the installation of new and existing services.
Customer Financial Service, 12/1997 to 06/2000
Alltel Communications Cary, NC
Responsible for establishing pay arrangements for customers, and receiving
Payments via phone. Restoring and suspending services.
Responsible for contacting customers on delinquent accounts.
Worked in retail store accepting over counter payments and credit card
Payments left on credit card line.
Assisted sales reps with establishing new cellular services, phone upgrades, plan
Changes.
ACCOMPLISHMENTS:
Customer Service
•Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts
• Proven supervisory experience
EDUCATION:
Hillside High School Durham, NC, USA
High School Diploma: 1982
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