UMAIR JAFFAR MOHAMMED **** E. **th Street, Apt. **15, Tulsa, OK 74145

Email: ac4lc1@r.postjobfree.com

Phone: 316-***-****

SUMMARY:

Master of Science in Computer Networking and Telecommunications.

Currently working as IPNCC Tier II Technician at the Zayo Group, LLC.

Experience in technical support with strengths in network troubleshooting, planning/implementing proactive procedures and solutions to avoid problems in the first place.

Team player with excellent inter-personal, business communication skills and thirst for knowledge.

Ability to work with all levels of personnel in an organization, a team builder who accepts challenging assignments and delivers result that consistently exceeds expectations.

TECHNICAL SKILL SETS:

Good knowledge of the OSI reference layer model and TCP/IP.

Layer 2 protocols: STP, RSTP, VLAN, VTP, EtherChannel, MPLS, VPLS.

Layer 3 protocols: Interior and exterior routing protocols, including but not limited to BGP, OSPF, EIGRP, RIP and static routing

Layer4-Layer7 Protocols: TCP, UDP, DNS, HTTP, FTP, Telnet.

Experience in configuring different routing protocols, layer 2 protocols like STP, VTP

Inter VLAN routing configuration and basic troubleshooting

Knowledge of ISL and 802.1Q frame tagging mechanism

Knowledge of HTTP, DNS, DHCP, FTP, ICMP, SNMP, SMTP, Syslog, NAT.

Configuration of DNS, DHCP, IPSec, VPN etc

Familiar with redundancy and load balancing protocols like HSRP, VRRP and GLBP.

Knowledge of the Cisco Packet Tracer, GNS3 Network Simulation Programs and Wireshark.

Sound familiarity with Operating systems: Windows/XP/VISTA/MAC/Linux

Proficient in Microsoft Office tools.

Basic proficiency in Python programming.

PROFESSIONAL CETIFICATIONS:

Cisco Certified Network Associate (CCNA) - CSCO12945020

Cisco Certified Network Professional (CCNP) – In Progress

JNCIA- In progress

WORK EXPERIENCE:

IP Network Control Center Technician Tier II

Zayo Group, LLC. October 2016 - Present

Live monitoring, troubleshooting and resolving the network issues on clocking basis

Handling customers – responding to calls, emails and trouble tickets on immediate basis

Troubleshooting and resolving Link hard down, flapping, degraded issues, packet loss, latency and providing the Reason for Outage etc.

Troubleshooting L2 circuits (MPLS and VPLS) and layer 3 issues (BGP peering) on Juniper MX 960, Cisco, ALU 7750, Cyan Z22,33,77 chassis, Lite Cast and Accedian L1 devices, Ciena NID etc.

Adding routes on BGP prefix list to be advertised and on interfaces as secondary routes as per customer requests

Creating trouble tickets on Sales Force and Zeus servers as per customer requests

Closing the trouble tickets in a proper manner and preparing SOPs

Scheduling a technician dispatch on site for fixing the physical issues such as fiber cuts, power outages and cleaning the fibers etc.

Working directly with field engineers to perform RFC 2544 industry standard test to prove out the Zayo’s Network.

Escalating the trouble cases to team lead and Tier III in order to maintain MTTR according to SLA.

Used monitoring and troubleshooting tools like SecureCRT, Duck, XLR, grep, Planet Operate and Cacti

Technical Support (Graduate Assistant)

Wichita State University Aug 2014 – Sep 2016

Installation, Configuration, and Maintenance of system hardware/software and network infrastructure.

Installed, configured and maintained the Library LAN Server and workstations which include computers including staff and public with Windows and Mac operating system.

Maintenance of LAN and WAN services in the University Libraries.

Provide desktop support and maintenance including Windows installation using deployment toolkit.

Managed the internet connections, secured the Wi-Fi connection and monitor the wireless Router.

Installing and upgrading routers, switches and firewalls.

Managing the core LAN environment with L2, L3 switches and firewalls.

Implementing layer2 security.

Server management (win 2000/win2003)

Maintained and troubleshoot of LAN connectivity problems using Ping, Trace route.

Install, configure and maintain network printers and scanners.

Provide on-call support for several network related issues and maintenance on a rotating schedule.

Configuration and troubleshooting of Layer 2 technologies like VLAN, Spanning-tree, VTP, Inter Vlan routing, IP addressing, Subnetting and STP for loop free topology.

EDUCATION:

Master of Science in Computer Networking Aug 2014 - May 2016

Wichita State University, Wichita, Kansas

Bachelors in Electronics and Communications Engineering June 2010 - April 2014

JNTU, Hyderabad, India.

RELEVANTCOURSES:

Routing and Switching I

Adhoc and Sensor Networks

Cognitive Radio Networks

Data Communication Networks

Multi Services over IP

MISCELLANEOUS:

Willing to relocate anywhere in the US.

Contact this candidate