Sales Manager

RYAN MILLER

714-***-**** *************@*****.*** linkedin.com/in/rmiller081416

SUMMARY

Extremely driven Sales Operations Manager with 14+ years of progressive sales support, business operations, reporting and data analysis experience. Ability to think strategically while in a collaborative and fast-paced environment. Management experience (teams of 10+) coupled with strategic collaboration and cross-functional team work, with an overall focus on business strategy and improved business performance. HIGHLIGHTS

• Creative Problem Solver • Leadership Skills • Project Management

• Root-Cause Analysis • Process Improver • SAP ERP Super User

• Strong Attention to Detail

• Strong Communication Skills

• Cross-Functional

• Analytical Skills

• SAP BW Super User

• Executive Reporting

ACCOMPLISHMENTS

People Management:

§ Successfully manage team of 10+ people, across as many as 7 uniquely different positions at one time.

§ Mentor to team members receiving 10+ internal

promotions.

Operations/Distribution/Inventory Management:

§ Collaborate with business stakeholders and

executive team in determining product inventory

allocation strategy. Strategy executed by

identifying and implementing system controls.

§ Supply Chain Management: Collaborate with

Supply Chain and Distribution managers in

identifying issues at the root cause and building

quick fixes as well as long term solutions.

Budget Management:

§ Manage Capital Expenditure budget of over

$2M for marketing collateral. Own process

from beginning to end, including

requirement gathering, forecasting, PO

submission, and deployment of all items.

§ Manage creation, resolution, validation, posting and payment of commissions to 100+ sales reps, totaling roughly $15M in payments annually.

§ Collaborate closely with Sales, Operations and

Finance executive leaders in building annual budget plans (up to $300M), taking into account as many as 150 sales regions across multiple product lines

(Sunglasses, Goggles, Watches, Apparel, Footwear,

Accessories).

Process Improvement:

§ New Account Creation/Approval: designing

and deploying a customer facing web based

tool with mobile app. Automation reduced

account creation time from 3-4 weeks to less

than 1 week.

§ Sales incentives: Project owner in planning

and execution of SAP ERP tool to better

manage sales incentive programs.

Collaborated with IT in design, development

and deployment. Results reduced data entry

approval time from 5 days to 24 hours and

improved reporting ability to better identify

wins and losses of specific programs.

§ Order Entry: Key decision maker in multi-

department design, development, and

deployment of a globally used web based

ordering portal to bring state-of-the-art user

experience to sales reps and accounts.

WORK EXPERIENCE

Oakley, Inc.

Director of Sales Operations (interim) 09/2015 to 02/2017 Sales Operations Manager (official title) 11/2009 to 02/2017

• Manage day-to-day business operations for US Wholesale channel that saw tremendous growth in sales

(from $173M in 2010 to targeted $300M in 2016) while scaling system and process to ensure a best-in- class sales operations delivery.

• Collaborate with Sales Management Team in planning and execution modeling of strategic initiatives.

• Collaborate with Sales Management Team in business analysis of strict performance metrics.

• Key decision maker in design, deployment and execution of sales programs.

• Manage the creation, updating and communication of all sales collateral.

• Fluid collaboration with other departments to successfully drive process improvements.

• Train field sales reps on multiple sales tools, processes, and operational changes.

• Ensure data integrity for reporting and business analysis by managing changes to Customer Master Database, consisting of over 100k lines of Excel extract.

• Proactively manage inventory allocation strategy adjustments during critical shipping periods.

• Manage all SOX compliance documentation, outlining policies and procedures, and audit process for US Wholesale sales organization.

• Key decision maker in multiple large scale integrations, including organizational realignments, SAP system migrations, online B2B migration, and distribution center relocations. Oakley, Inc.

Assistant Regional Sales Manager 03/2005 to 11/2009

• Named Lead in group of 7 Assistant Regional Sales Managers.

• Assisted in developing, deploying and training on Oakley’s 1st online B2B ordering platform.

• Inside contact for all day-to-day support of 24 outside reps and dealers, in a territory covering 10 states.

• Managed the on-time deployment of multiple sales reports to all outside reps.

• Provided in person support at trade shows and various regional events in the territory.

• Direct report to Regional Sales Manager.

Oakley, Inc.

Sales Support Lead 12/2002 to 03/2005

• Managed product inventory budget of $200,000+.

• Provided detailed sales analytics to management team to ensure budget alignment.

• Provided special order and event product and warranty support.

• Required extreme product knowledge to give product recommendations for specialized projects. Oakley, Inc.

Customer Relations Representative 06/2002 to 12/2002

• Phone representative in call center.

• 1 of 4 call center reps to be trained in both Customer Service and Inside Sales.

• Average intake of 100+ calls per day.

• 1st member of training class to be hired from temp to full time employment. EDUCATION

Associate of Arts: General Studies Cypress College

• Dean’s Honor Roll Cypress, CA

• Excelled in Computer Science and Math

Computer Science and Math Coursework California State University

• 1+ year’s coursework (2001-2002) towards Computer Science Degree Long Beach, CA

• Summer job at Oakley, Inc. led to full time employment; did not return to school

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