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Customer Service Manager

Location:
Kent, Washington, United States
Posted:
February 23, 2018

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Meghan Hipkins

***** **** *** *****, *****

Kent, Washington 98031

ac4lak@r.postjobfree.com

Tel: 817-***-****

Work Experience

Distant Lands Coffee (Terra Staffing) – Administrative Assistant (June 2017 – November 2017) Fulfilled general clerical duties including, but not limited to: photocopying, faxing, mail distribution and filing. Coordinated and maintained records for staff office space, phones, company credit cards and office keys. Created and modified various documents using Microsoft Office. Maintained Outlook calendar(s) in current and accurate status. Coordinated meetings, conference calls, and travel arrangements as needed. Answered phones promptly and used good judgment to prioritize the distribution of messages in a timely manner. Prepared meeting materials and assisted with the development of presentations. Responsible for keeping inventory of all office supplies and placing orders for replenishment as needed. Performed all other related duties as assigned.

Wal-Mart Ecommerce [Dallas Home Office] – Customer Service/Tier 1 Chat Rep (May 2015 – March 2016)

Main responsibilities include, but were not limited to: (a) answering calls and responding to customer emails and chat messages (b) handling customer inquiries both telephonically and via chat

(c) researching required information using available resources (d) managing and resolving customer complaints (e) providing customers with product and service information (f) entering new customer information into system (g) updating existing customer information (h) processing orders (i) identifying and escalating priority issues (j) routing calls to appropriate resources (k) following up customer calls where necessary (l) and documenting all call information according to standard operating procedures.

Quality Estates – Leasing Consultant (November 2013 – April 2015) Process new lease applications, leads, and requests. Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.). Record all telephone and in-person visits on appropriate reports. Demonstrate community and apartment/model and apply product knowledge to clients needs by communicating the features and benefits; close the sale. Assist in monitoring renewals. Distribute and follow-up on renewal notices.

QuikTrip Corp. – Cashier/Clerk (July 2013 – November 2013) Main duties were to ensure quality customer service and to maintain a clean store. Responsibilities also included: a) ordering store inventory; b) merchandising in-store products; c) conducting shift walks to maintain the appearance and upkeep of the store; d) counting registers, side-boy, till, and lotto machine; e) solving customer disputes; f) processing returns and money orders; g) and tending drink station. I was also in charge of managing clerks to ensure daily tasks were done and receiving checks and orders from vendors.

Wal-Mart – Department Head/Inventory Control/Customer Service Manager (2007 – 2011) Specialized in product inventory management and quality control, while maintaining original responsibilities as Cashier and Customer Service Manager.

Wal-Mart – Cashier/Customer service Manager (2000 – 2005) Well versed in dispute resolution and problem solving by applying patience and understanding. Responsibilities included, but were not limited to handling money and counting out the registers at the beginning and end of each shift for cashiers. Managed up to 25 to 30 cashiers a day. Worked the Customer Service Counter to solve disputes, work returns, Money Grams, and Money Orders. Education

Fossil Ridge High School, Fort Worth, TX (1997 – 2001) Received diploma for completion of education

Skills

Management

Organization

Money handling

Employee and customer dispute resolution

Procurement

Various Computer Programs

Microsoft Word

Inventory control

Lead cashier

Department Head

Multi-tasking

Exceptional 10 key skills and quick typist



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