Administrative Assistant, Customer Service, Data Management
Resume:
Profile:
Over ** years of experience in an office environment with administrative duties
Over 15 years of experience in a retail customer service environment
Able to “think on my feet” and balance many projects at once
Talent for generating support and cooperation of staff and other stakeholders
Proven record of success in handling increasing levels of responsibility
Strength in anticipating problems and needs before they arise
Proficient in Microsoft Suite (Word, Excel PowerPoint and Outlook)
Work Experience
The Pharmacy Examining Board of Canada - Toronto, Canada August 2013 - Present
Examination Assistant
Assisting the Examination Services Coordinator with Qualifying Examination and other certification processes.
This is accomplished by :
Repairing and reviewing online applications
Acknowledging receipt of applications
Confirming eligibility and checking applications for all necessary requirements
Entering and checking entry of application forms
Processing for manual applications (cheques/Money orders)
Filing application forms and related documentation
Creating and updating database records
Assisting with candidate refund eligibility
Preparation of ID Cards and candidate information packages (scanning and mailing)
Photocopying confidential material and examination support material (for all examinations)
Preparation of materials for shipping to examination sites
Receipt and verification of accuracy of numbers and return shipments from examination sites
Assisting with preparation of Examination materials for storage or disposal
Book and confirm examination locations across Canada and Overseas
Employed and supervised temporary staff for exam invigilation
Reception backup (if required)
Harris Academy Bermondsey – London, England February 2007 – July 2013
Examination Officer & Work Experience Coordinator
Organized all student examinations (early exam entries and exam re-sits)
Designed examination timetables for teaching staff & students
Applied for special arrangements for candidates who have special educational needs
Dealt with problems throughout the examination period
Responsible for examination budget
Liaised with teachers, students, parents and Awarding Bodies (examination appeals and result inquiries)
Employed and supervised temporary staff for exam invigilation
Data management using MIS
Mothercare – London, England November 2004 – July 2013
Customer Service Supervisor
Provided support to the management team
Supervised and delegate activities to staff
Processed payroll, Cash handling and Banking
Provided excellent customer care (meet/greet customers, dealt with difficult situations and assisted with customer return/exchanges)
Provided staff training (cash handling, new products and car seat fitting procedures)
Store Key holder
Evans – London, England September 1999 – November 2004
Customer Service Adviser
Supported the management team in day-to-day running of the store
Cash handling
Provided customer service
Housekeeping
Richards Ltd – London, England July 1998 – September 1999
Customer Service Adviser
Supported the management team in day-to-day running of the store
Cash handling
Opened store account cards
Education
Special Educational Needs certification, International Open Academy
2017
Leadership & management certification, SMART Majority, Canada
2015-2016
Event planning certification, Trendimi, Canada
2014-2015
Teaching English as a Foreign Language (TEFL), UK
2012-2013
NCFE Level 2 Equality & Diversity, Kingston Maurward College, UK
2012
Certificate in exam invigilation & Access Arrangements, UK
2011-2012
1st Aid certificate, 1st Aid at work training services, UK
2011
Level 3 City & Guilds, 3D Designing, Lambeth College, UK
2004-2005
B.A. Hons Interior Design, University of Luton, UK
2002-2006
Diploma Foundation Art & Design, Surrey Institute of Art & Design, UK
2001-2002
General Certificate of Secondary School Education, A’Level Art & Design
1998-2001
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