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Customer Service Graphic Designer

Location:
Arlington, Texas, United States
Posted:
February 23, 2018

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Resume:

ALEX NGUYEN

Pantego, TX

832-***-**** ò ac4la4@r.postjobfree.com www.alexnguyendesign.com

Technical Expertise ò Customer/Client Service ò Graphic Design

Highly creative and multitalented Graphic Designer and Technical Professional showcasing 10+ years of experience optimizing creative initiatives and customer service. Exceptional collaborative and interpersonal skills, with the ability to examine and understand client needs and deliver products that exceed all original expectations. Passionate and inventive creator of innovative marketing strategies and campaigns. Accustomed to performing in deadline-driven, fast-paced environments with an emphasis on ensuring projects are completed within budget.

Selected Highlights

Dynamic detail-oriented professional with over 10 years of experience in Graphic Design, print production and brand identity while generating innovative concepts and development.

• Proven ability to work in a fast-paced and deadline oriented environment.

• Ability to execute design direction from creative concept to finish. Strong time management, communication and interpersonal skills.

•Proven ability to work in a fast-paced and deadline oriented environment.

Core Competencies

Graphic Design

Print Production

Relationship Building

Client/Customer Service

Documentation/Reporting

Cybersecurity

Project Management

Inventory Management

Adobe Creative Suite Programs

Complex Problem Solving

Software Utilization

Communication

Graphic Design Experience

Signarama of Richardson 2017-2018

Head Graphic Designer of new projects

Recreate logos and/or use customer brand images to create design proposal

Assist with installation and delivery schedule

Submit work orders with customers artwork to pre-press department for production

Installation of projects

Freelance Graphic Designer 2015-2018

Successfully manage graphic design projects including promotional materials and for local business and organizations. Meet all deadlines and requirements while collaborating with clients to create their vision.

Designed logo identity for Fullbars Cell Phone Repair & Computer Repair with in store graphics, signage, store displays, interior design and marketing materials (National Franchise)

Designed logo identity for DFWVGA golf club, which consist of logo, website, bag and accessories design

Currently designing conceptual lifestyle and business magazine (MyViet) for Vietnamese community in the DFW Metroplex .

Notable clients from West coast to the Midwest.

Minnow Design Inc. ò Kansas City, MO/Arlington, TX ò 1995 – 2005

Graphic Designer / Owner

Ensured flawless execution regarding daily operation of Graphic Design Studio, including bookkeeping, design project estimates, press checks, client meeting,

Chose to create packaging for Pasta Labella Line in Kansas City, MO, as well as overseeing art direction for multiple product photos shoots for print ads and marketing materials.

Coordinated with an Ad agency to design an outstanding website launch Macintosh version of Microsoft Entourage Software, and maintained contact between a variety of product vendors as well as quality.

Delivered essential contributions to product development, brainstorming with marketing clients, inspecting and approving printed pieces, providing design direction to colleagues, and working efficiently under tight deadlines.

Maintained cohesive brand identity while generating innovative concepts; designed billboards, e-blasts, web ads, magazine ads, print collateral, signage, apparel, brochures, web assets, POP displays, special projects, and more.

Upheld industry standard file management systems to enhance workflow.

Additional Professional Experience

Fullbars Cell Phone & Computer Repair ò Ft. Worth, TX ò 2009 – 2017

Owner/Repair Technician

Built business from scratch, increasing revenues more than 1000%, expanding from Houston to the DFW metroplex.

Used best practices to train new technicians without repair knowledge on cellphone and computer repair.

Opened, disassembled, repaired, replaced parts, and reassembled units while under heavy workloads.

Tested numerous repaired units and advised clients on schedules, ensuring the best possible customer service.

Delivered superior day-to-day management of cell phone repair center with a focus on repairing phone and tablets screens, and computers; repaired up to 15 cell phones and tablets daily.

Implemented software solutions for a reconciliation of cash receipts and preparation of bank deposits, maintaining accurate records of product sales and communicating with vendors for the ordering of repair parts and accessories.

Sought for cybersecurity expertise, and diagnosed malware, spyware, virus, adware, software issues and removed malicious software on customer computers.

Cabinet Connections ò Houston, TX ò 2005 – 2009

Owner/Designer/Project Coordinator/ Graphic Designer

Supervised and scheduled work for a business of contractors, including assemblers, finishers, plumbers, electricians, granite, and floor/tile installers to ensure continued organizational coordination.

Managed all graphic design for marketing to optimize brand awareness (brochures, business card, website, signage design)

Maintained consummate professionalism with customers, supervisors, builders, and others to resolve complaints.

Demonstrated ability to troubleshoot creatively, solve problems effectively, and make informed decisions while successfully guiding others through constant change.

Assembled the cabinets to correct customer & manufacturer specifications, and inspected a wide array of work to ensure quality while scheduling on-time shipping to meet deadlines.

Ordered materials and coordinated activities projects while handling budgets of up to $75,000.

Facilitated continued growth of daily showroom sales with new customers.

H&R Block Mortgage/Option One ò Lake Forest, CA ò 2004 – 2005

Loan Originator

Cultivated new and retain clients for Option One with a focus on competitive accounts, using extensive knowledge of prime and non-prime product guidelines and able to determine mortgage rating, pricing, and prospective client through the entire loan process and familiar with retail lending.

Processed filed and originated new prime and non-prime business via outbound cold calling.

Analyzed self-employed business financial statements and tax returns, building a strong rapport with external/internal customers and established a high level of integrity, honesty, and competency on delivering as promised.

Created a custom-tailored home buying PowerPoint presentation used to educate and inform homebuyers about different real estate financing solutions to meet their needs.

Learned and performed the mortgage lending function, closing a record 100+ units for $20M+ in loan production.

Achieved consistent high marks on customer service surveys and committing the fewest errors per loan file.

Additional Experience:

Loan Originator, Windsor Capital Mortgage, Brea, CA: 2003 – 2004

Education

University of Kansas, Lawrence, KS – Bachelor of Fine Arts – Design & Communication

Wichita State University Wichita, KS – Associate of Arts – Associate Degree

Additional Credentials

Technical Skills

Microsoft Office Suite, Quark Express, InDesign, Adobe Photoshop, Adobe Illustrator; Assembling, Design, Fabrication Planning, Photography Problem Solving, Project management, Quality Assurance, Quality control, Refinishing, Repairing, Restoration, Troubleshooting

Training

Level 1-3 Cell Phone Repair; Texas Real Estate School; Loan Officer originator training

Organizations

• American Institute of Graphic Arts (AIGA)

• Founder of Dallas Ft. Worth Vietnamese Golf Association (DWFVGA) in 2002

Volunteerism

• Hurricane Relief, Houston Food Bank, Tzu Zoo Rescue, Vet Ranch

Interests

Golf, Making Clubs, Golf Club Repair



Contact this candidate