Customer Service Representative

Tanya M. Clarke-Hamilton

** ***** ******

Logan Township, NJ 08085

Tel: 856-***-****

Cell: 856-***-****

****************@*****.***

OBJECTIVE:

Seeking new challenges and the opportunity to use my diverse skills and abilities in a growing,

supportive and friendly organization.

WORK EXPERIENCE:

EI Dupont De Nemours Co., Inc. / Chemours, Wilmington DE

Customer Service Representative

06/2013 – Current

Receives and verifies the accuracy of customers purchase orders and sample orders by email, fax, or web portal and enters into SAP within 24 hrs. upon receipt.

Efficiently process orders, debits, credits, returns and customer complaints in accordance to customer service procedures and policies. Reviews all elements of order fulfillment from order entry to invoicing to ensure customer expectations are met.

Proactively liaise with cross functioning groups (sales, supply, warehouses, and quality) to ensure orders will ship in timely manner.

Manages any customer inquiry and acts as voice of the customer

Performs any additional functions that may be assigned at the discretion of management.

Demonstrates good listening skills and the ability to work independently and with team.

EMD Chemicals Inc., Gibbstown, NJ

Customer Service Representative

05/2004 - 06/2012

Order processing in SAP.

Meant customer’s requirements and achieved customer satisfaction.

Managed w/constant pressure from internal and external customers.

Remained calm and objective under stressful situations.

Meant internal and external customer satisfaction.

Timely completion of specific tasks – Time management.

Work with cross-functional teams to achieve goals.

Developed within the organization.(GMP)

DAP Products Inc. / Bostik-Findley, Paulsboro, NJ

Machine Operator/Packer

09/1990 - 04/2004

Operate variety of packaging lines; monitored filling operation, packing finished products.

Responsible for performing quality control checks.

Worked in safe manner and maintained safe level of housekeeping.

Completed all required paperwork

Supported ISO efforts.

Participated on hiring team.

MILITARY EXPERIENCE:

US Army- Patient Administration Specialist Jan. 1986- Jan. 1987

EDUCATION:

Kingsway Regional High School Woolwich Township, NJ

Diploma

1974 - 1980

Gloucester County College Sewell, NJ

Associates of Sciences, GPA: 3.0

2010 - 2013

SKILLS:

Effective communication, interpersonal and organizational skills in person and on the phone

Team player and independent initiative.

Growth potential.

Computer proficient and SAP experience, ability to be resourceful and good listening skills, consistently provide genuine, friendly, personable and professional service.

Ability to multi-task and prioritize work day.

10+ years of customer service experience. (ISO and GMP facilities)

REFERENCES:

Wendy Davis (Dupont) Supervisor-302-***-****

Marie Merrill (Dupont/Chemours) Supervisor/Manager- 302-***-****

Bradley Douglas (Dupont/Chemours) BPC- 302-***-****

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