Customer Service Technical Support

** ******* ****** - ***********, ** *****~ 413-***-****~*************@*****.***

James Lively

Objective

To work in an environment that has room for advancement and a strong sense of teamwork

Experience

9/2016-8/2017

Riffs Joint

Easthampton, MA

Salary: 11.50 USD Per Hour

Hours per week: 40

Prep Cook

Duties, Accomplishments and Related Skills:

Nominated Employee of the Month 4X consecutively this past year.

Willingly took on increased duties and responsibilities during crisis situations.

Directed and assigned tasks to my co-workers.

Prep cook. Preformed all aspects of light and sometimes heavy food service related preparations for two locations.

Supervisor: Ali Corrigan 413-***-****)

Okay to contact this Supervisor: Yes

11/2003-9/2016

Village Pizza

Easthampton, MA

Salary: 12.50 USD Per Hour

Hours per week: 30

Line Cook/Manager/ Customer Service

Duties, Accomplishments and Related Skills:

Managed a crew of 20

Responsible for finding coverage for shifts

All aspects and duties of a small Pizzeria. Including running all the lines, cashier duties,, waitstaff duties, delivery duties, payroll and inventory control duties.

Appeared on both WGGB (40) News and WWLP(22) news during my employment, on both occasions being interviewed about the business.

Supervisor: John Papas (cell: 413-***-**** or business: 413-***-****)

Okay to contact this Supervisor: Yes

8/2001-6/2003

Exisnet

Virginia Beach, VA

Salary: 10.00 USD Per Hour

Hours per week: 40

Customer Service/Tech Support

Duties, Accomplishments and Related Skills:

Provided outstanding customer service and technical support using both the phone and email in the following areas:

1. Email. All platforms of Windows, all platforms of MAC OS and Linux as needed and demanded.

2. Hardware Support. You break it, I fix it. Video cards, processors, RAM upgrades, Hard Drive upgrades, Motherboard and Sound card support

3. Sales and account retention. Using Radius checks in Linux to track, identify, and contact customers as needed for details, payments, and solutions to whatever problems they may need.

4. Provided on site service for server rental purposes.

Supervisor: Bob Rider 757-***-****)

Okay to contact this Supervisor: Yes

Additional Experience

8/1998-2/2002

RCN

Springfield, MA

Customer Service/Tech Support

Education

6/1989

Chicopee Comp

Chicopee, Ma

High School Diploma – Certified Electrical Apprentice

Credits Earned: 100 Continuing Education Unit

Major: Electrical

Skills & Achievements

MS Windows Troubleshooting

Perform advanced intern information technology functions involving the development, implementation, and maintenance of Air-Force wide IT hardware and software requirements. This involves reviewing requirements, planning objectives, managing the acquisition, and coordinating implementation actions to manage IT hardware, software, and operating systems.

Performs a variety of specific duties designed to develop knowledge and skill in applying IT specialist principles, methods and techniques

Performs routine tasking, or assists others with more complex assignments

LINUX radius updates

PC and Mac hardware repair

Internet applications setup

MS Office Troubleshooting, instruction and setup

Customer Service

Serve Safe Certified

References

References are available on request.

Contact this candidate