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Administrative Assistant Customer Service

Cibolo, Texas, United States
February 26, 2018

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*** **** ***

Universal City, TX 78148

Ph: 210-***-****


Results driven business professional with a background in Managed Care, Office Administration,

Project Coordination, Data Entry, Event Scheduling, Contract Reporting, Patient/Customer Service

•Proven track record of organizational strategies in meeting company objectives

•Advanced skill level in preparing presentations, spreadsheets, and reports

•Combined 15 years of experience with MS Office Programs, medical software and data entry processing

•Proficient with Microsoft Office Applications: Access, Excel, Outlook, Publisher, and Word

•Proficient with various software applications: ACT, ADP Payroll, HRIS, Peachtree, PeopleSoft, and QuickBooks, Meditech, DataLink, and Availity


October 2014 to January 2018 Connally Memorial Medical Hospital

Admissions Centralized Scheduler

•Managed outpatient surgery schedule for hospital; verify patient insurance coverage, and authorizations

•Handled extensive contact with physician's offices, patients, and insurance companies

•Confirmed with patients upcoming surgery dates along with deductibles, out-of-pocket responsibilities

Medical Coder (Part-time, Work from Home)

•Assigned diagnostic codes according to the appropriate classification system for inpatient or outpatient encounters under general supervision and according to established procedures

•Analyzed and coded medical records to the highest level of specificity in accordance to the rules and regulations set forth by CMS

January 2015 to April 2015

Calloway & Associates


•Took responsibility for scheduling provider appointments, including interpreting and verifying

Veteran's orders for the Veterans' Administration Hospital

•Handled assignments including canceling, rescheduling patient's appointments and consultations

•Updated VA database through MS Access software programs

September 2013 to April 2014

Healthcare Support Staffing/Superior Health Plan

Administrative Assistant/Contract Coordinator

•Performed contract administration tasks for various projects utilizing MS Word and MS Excel software programs

•Provided business support to the internal provider data management process, ensuring necessary requests were completed by responsible parties to keep provider information up to date in project management software

•Collected and printed materials for contracts and reports

September 2008 to May 2013

Experian Healthcare

Managed Care Analyst/Payer Alerts

•Monitored multiple websites for daily medical policy and procedure changes in the managed care industry and provide to company clients

•Extracted coverage positions and medical necessity coding combinations from commercial carriers' policies

•Created and maintain excel data tables utilizing CPT and ICD9s through MS Excel software

Contract Administrative Assistant

•Provided business and project support for Contract Definition team

•Managed supervisor calendar for upcoming meetings and conferences utilizing MS Outlook

•Assisted with scheduling and coordinating department and training related events

•Maintained and update payer fee schedules through Excel spreadsheets


San Antonio College

•Advanced Medical Coding

Wayland Baptist University / University of Texas, San Antonio College / University of Missouri-St. Louis

•80 college hours towards a Business Administration BA degree

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