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Customer Service Microsoft Office

Temple City, California, United States
February 26, 2018

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Ben Lam

**** ******* ***., ****** ****, CA *****

Cell Phone: 626-***-**** / E-mail:

EDUCATION Bachelor of Science – Business Administration

Computer Information Systems Major with Telecommunications Career Track

California State Polytechnic University, Pomona, CA June 2005

CERTIFICATES MCP Certification from Microsoft

Completed and received Certificate of SYETP Office Occupations

EXPERIENCE Musicians Institute / Hollywood, CA

Admissions Coordinator 06/10 – Present

●Manage a team to process admissions applications to Musicians Institute.

Enter data into databases using DataTel Colleague, DataTel Recruiter, Salesforce CRM, CAMS Enterprise Institution software, and Velocify.

Import and export data of leads collected through events.

Troubleshoot software, hardware and printer issues.

Prepare reports for Registration appointments, Open House event reservations, and application activities for the Admissions department, Registrars and department heads.

Run reports for data analysis to managers and team.

●Schedule students for placement testing and registration.

●Send acceptance or rejection letters to applicants.

●Train assistants and temporary workers in processing student applications.

●Create and edit Adobe Acrobat PDF documents.

●Create and edit charts/diagrams in Microsoft Office Visio documents.

Admissions Assistant 01/09 – 06/10

●Entered data of prospective students into CAMS Enterprise academic management system.

●Trained temporary workers on using CAMS Enterprise during college high peak seasons.

●Prepared reports for the Admissions department.

●Answered incoming calls for the entire college.

Abundant Goods, LLC / Rosemead, CA

Ecommerce Entrepreneur 12/07 – 12/08

●Created and managed an Ecommerce website.

●Processed customer orders (billing, payment, packaging, and shipment).

●Provided excellent customer service via e-mail and phone.

●Managed eBay Pro Store and listings.

●Interacted with UPS and USPS with shipments and claims.

●Promoted website via forums, blogs, and coupon code directories.

Metropolitan Water District / Los Angeles, CA

Customer Support Representative / Help Desk Support 3/07 – 12/07

●Assisted clients with technical issues via phone, e-mail, remote assistance or walk-ins.

●Provided client support with PC upgrades to Microsoft Windows Vista and Office 2007.

●Performed installation and support of various software found on client’s computers such as Maximo, Remedy, Worktech, ArcGIS, and many more, via remote assistance.

●Troubleshoot and documented compatibility issues with Microsoft Windows Vista environment and software used by clients.

Blizzard Entertainment / Irvine, CA

Customer Service Representative 12/05 – 3/07

●Provided assistance and guidance to over 2,000 customers a month through a chat (typing) client as well as e-mail based customer support. Helped alleviate customer frustrations.

●Ensured customers are following in-game policies by monitoring customer’s logs.

Silution Corp. / Pasadena, CA

Computer Technician 6/05 – 12/05

●Troubleshoot computer systems (laptops, desktops, and networks) for home and business customers.

●Replaced computer components and reinstalled operating systems.

●Setup local area networks for home and businesses. Installed and configured modem, routers, switches and Ethernet cables.

●Recovered and transferred data. Utilized R-Studio and Symantec Ghost to recover data on bad hard drives.

●Built, setup and maintained small business servers running on Microsoft SBS 2003

●Marketed our services, hardware, new PCs and software to customers.

●All work completed in-house, customer’s site, or via the phone. In house work administered via remote desktop or the customer’s system delivered to the office.

Game Sessions / Riverside, CA

Network Assistant / Technical Support 12/02 – 6/05

●Installed and maintained a network of 56 computers. Network devices consisted of Cisco 1700 Series router and HP 4108gl switch.

●Built PCs and installed hardware consisting of motherboard, CPU, video card, ram, sound card, hard drives, cd-roms, and floppy drive.

●Installed operating software and PC games such as Windows 2000, Windows 2003, Windows XP, World of Warcraft, Counter-Strike, and Warcraft 3.

●Troubleshoot hardware and software PC problems.

ImageScan, Inc. / Pasadena, CA

Data Technician 7/02 – 12/02

●Specialized in large scale conversions of Fortune 500 companies to digitize and design databases for their paper documents.

●Data entry of names and social security numbers of scanned documents.

●Prepared documents for scanning and sorting.

●Checked for data integrity of databases.

PPO Network Laboratories / West Covina, CA

Data Entry Clerk 8/98 – 4/00

●Received laboratory tests requested by doctors around the Los Angeles and Orange County area and entered the requests with the correct test codes and patient information into the PPO database.

●Answered physicians’ incoming calls in regards to their test requests.

●Filed patients’ test requisition forms and test results.


*WINDOWS Server 00/03 *JAVA (Programming) *Web Design (HTML, Javascript, PHP)

*SQL (Database) *Microsoft Office (Excel, Word, Access, Visio, Power Point)

*Iphone/Ipad/MacBook *Adobe Acrobat Professional

References: Nancy Lam Cal State LA 5151 State University Dr., Los Angeles, CA 90032 626-***-****

Gary Du Owner of Game Sessions 1201 University Ave., Riverside, CA 92507 323-***-****

Douglas J Purkiss Metropolitan Water District 700 Alameda St, Los Angeles, CA 90012 213-***-****

Julio Miranda Blizzard Entertainment 1 Blizzard Way, Irvine, CA 92618 949-***-**** 949-***-****

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