Dana Dodd

**A Bloomingburg NY, *****

845-***-****

WORK EXPERIANCE

ANTHEM BLUE CROSS BLUE SHIELD, Middletown NY

Customer Service Representative, July 2004 to July 2017

Keep records of customer interactions, recording details of inquiries, complaints or comments, as well as actions taken.

Check to ensure appropriate changes were made to resolve customer's problems.

Review insurance policy terms to determine whether a particular service is covered by insurance.

Contact customer's to respond to inquires or notify them of claim investigation results or planned adjustments.

East Stroudsburg University, East Stroudsburg, NY

Bachelor of Arts in Media Studies, May 1990

ADDITIONAL SKILLS

Computer literate.

Good organizational skills.

Good phone skills.