SYLVIA EBUNE NGALA

**** ******* ****, ******, **-20706

Phone: 240-***-****, 516-***-****. Email: ac4l00@r.postjobfree.com, ac4l00@r.postjobfree.com

CAREER OBJECTIVE

Hi, my name is Sylvia Ngala, a Network Technician at JD systems Inc in Silver Spring MD. I have been working with JD system since May, 2013. I love and enjoy my job. I am a very hard worker, very dependable, trust worthy, reliable and much more.

I am interested in employment with your company as a NOC Technician or Engineer with any company that am driven by their challenges, advanced and carrier growth opportunities that the company has to offer. Being motivated with good attitude, strong analytical and development skills wanted to become part of a leading organization and accomplish my dream as an Engineer, and a pleasure working with the most proficient professionals.

TECHNICAL SKILLS

•Configuration of layer 2 and 3 routing protocols: RIP, RIPv2, EIGRP, and OSPF.

•Configuration of VLANS, Switchports Access Mode (Trunk and Access), VTP Protocol, VTP password, OSI model, TCP/IP model, Subnetting, Access-list, HDLC, PPP, LAN,

WAN.

•Switches and Routers configuration.

•Team player/leader; Capable of integrating with and developing effective workgroups.

•Excellent verbal and written communication skills. Able to relate well with people

•Excellent interpersonal skills.

•Ability to work efficiently in a fast paced environment

•Experienced in supporting, and providing lead skills, in the integration, testing and implementation of projects from inception to completion

•Excellent Knowledge of troubleshooting and documentations.

•Good oral, telephone, written, and presentation communication skills

•Ability to learn quickly in a fast paced environment.

•Cisco switches, Cisco, 2800, 2950 3800, 4000, 7200 and 7600 series routers.

•Cisco Catalyst 2900, 4000, 6500, series switches.

•Operating Systems: Microsoft Windows, Solaris, Linux.

•Routing Protocols: RIP, OSPF, EIGRP, BGP, and ISIS.

•Network Tools/Management: MRTG, HP Openview, WhatsUp Gold, Solar Winds, Wireshark, OpManager, Netflow Analyzer, Monolith, Spectrum, putty

•Network Devices: Cisco routers and switches

•Protocols/Technologies: Multicast, HSRP, VRRP, GLBP, IP SLA,

•Ticketing/CRM: Remedy.

•Protocols/Service: DNS, AD, NIS, SMTP, STP, VLAN, VTP, HSRP, QoS, DHCP, LDAP,

PROFESSIONAL EXPERIENCE

JD System Inc. Burtonsville, MD May 2013 – Current

Network Technician

•Experience using telnet and ssh (putty or other) and management platforms to access Cisco devices.

•Monitoring critical network elements and engaging in proactive network system monitoring.

•Monitors the software, network, and signal strength from satellites.

•Check CPU performances and network statuses.

•Implement, maintain, and repair routing, IP switching, firewalls, and remote access protocols.

•Create reports on up time, bandwidth usage, server utilization, and other key metrics.

•Monitor automated and end user incident and outage reporting, troubleshoot, and resolve problems.

•Provide direct customer support when required.

•Cisco IOS upgrades on routers and switches

•Configuration of VLAN’s, access and trunk ports on Cisco switches

•Configuration of OSPF and RIP on Cisco routers.

•Initial troubleshooting of network connectivity issues.

•Network design concept and creation

Security Officer/Trainer, Admiral Security Inc, DC, January 2008 –March 2013. Duties involve:

•Train and equip new officers with the knowledge required to meet the needs of the client, including but not limited to: how to work the security console, how to operate the closed circuit television (CCTV) system.

•Inspect and adjust all security systems, tools, and machinery to make sure they are fully functional, and to detect and malfunctioning.

•Monitor closed circuit television (CCTV) and operations of video system to the management and authorities when needed.

•Maintaining a daily log by documenting and reporting all activities taking place in and around the building to the supervisor and management.

•Answer telephone calls, answering questions and providing information to the clients and visitors during business and non-business hours.

•Addressing customer’s needs and questions via telephone, in office and on the street.

•Assist the management team with scheduling and covering of any open shifts.

•Control movements and, conduct routine inspections of the facility to maintain physical security and protection of assets.

•Remaining alert to emergency situations and providing notification and reporting capabilities to relevant authorities.

•Enforce client company standards as they relate to safety and security procedures.

EDUCATION

PRINCE GEOGES’S COMMUNITY COLLEGE.

. I am working on Associate Degree.

CERTIFICATION.

. Cisco Certified Network Associate (CCENT).

Cisco ID (CSCO): CSCO13270119

Contact this candidate