Customer Service Manager

LUNNIE M. PARREÑAS

OBJECTIVE: My career objectives are twofold. It is my goal to deliver my duties using my skills with customer service. Finally, as my long term objective, I would like to continue working for the betterment of the company, taking on new responsibilities until I can serve as part of the management.

PROFESSIONAL

HIGHLIGHTS: Take actions on assigned responsibilities. Derives satisfaction from achieving tasks. Goal oriented and open minded. Looks for increased responsibilities. Achieves results with minimum guidance and supervision. Shows good interpersonal relationships. Attracts and retains the best in the team. Strong management skills, including operations, inventory and personnel.

EXPERIENCES:

November 25, 2005-January 25, 2006 Equitable PCI Bank (BDO) Iloilo City, Philippines

Management Trainee

Doing data encoding with criminal and civil cases, performing clerical tasks and addressing client inquiries. Consistently solved business problems and concerns including how to apply VISA card, how to acquire loan and to help new depositors.

October 13, 2006-May 04, 2007 New Iloilo Supreme Mktg. (NISMI) Iloilo City, Philippines

Senior Salesman-NISMI

Selling and indorsing Procter and Gamble products to valued customers.

Doing reports and records daily, weekly and monthly sales.

Monitors supplies inventory level.

October 12, 2008-October 20, 2009 Progressive Bank Inc. (PBI) Iloilo City, Philippines

Accounting Officer

Processing and filing loans for new client

Doing character and background investigation to determine the credibility of the clients.

Doing Daily Status Report to determine number of clients and their outstanding balances.

Collecting Weekly Amortization in different assigned area.

October 25, 2009-January 14, 2013 Greatfoods Concept Inc. Iloilo City, Philippines

Waitstaff (Mojave Grill and Steak House) - 3 years and 8 months

Preparing tables for a meal, taking customers' orders, serving drinks and food, and cleaning up before, after and during servings in a restaurant.

Store Manager (Club Aura)-5 months

Problem solving, handling unusual circumstances, facilitating staff learning and development, schedule workplace scheduling, doing sales performance logbook, transmit daily closing sales report and also reimburse all expenses, appraise the staffs.

May 03, 2013-May 04, 2014 Shangri-La Resort and Spa Brgy. Yapak, Malay, Aklan

Waitstaff (Cielo Restaurant/ Alon Bar)-1 year

Prepare table for new customer, change table cloth and ensure clean utensils and napkins.

Greet all customers coming to restaurants and present menu to customers and administer orders for all.

Maintain knowledge on available items on menu and side dishes and ensure optimal level of services to customers.

Assist customers to select appropriate side dishes and drinks and communicate any special requirement of staff to kitchen.

Ensure appropriate record of all customer order to ensure no discrepancies in billing.

Provide assistance to customers and ensure optimal level of satisfaction in restaurant.

Assist customers to select extra replenishment after meal.

Establish and maintain a complete course of order to customers including salad, drinks and main course.

April 07, 2014-October 17, 2014 Boracay Haven Resort Brgy. Balabag, Malay, Aklan, Station 2

Team Leader (Food and Beverage Department) - 7 months

Manage the flow of day-to-day operations

Distribute reports to the appropriate personnel

Create reports to update the company on the team's progress

Handling complaints (from both staff and customers)

Completing paperwork

December 03, 2014-June 28, 2015 Willy’s Beach Resort Brgy. Balabag, Malay, Aklan, Station 1

Waitstaff/Bartender (Food and Beverage Department) - 6 months

Provide excellent customer services that promote satisfaction

Greet customers and present menu

Make recommendations or share additional information upon request

Take and serve food/drinks orders and up-sell any additional products

Arrange table settings and maintain tables clean and tidy

Check products for quality and correct any problems that keep them from enjoying their meal/drink

Deliver checks and collect payments

Cooperate with all serving and kitchen staff

Follow all relevant health department rules/regulations and all customer service guidelines

Collect money for drinks served.

Check identification of customers in order to verify age requirements for purchase of alcohol.

Balance cash receipts.

Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons.

Clean glasses, utensils, and bar equipment.

Take beverage orders from serving staff or directly from patrons.

December 07, 2015-July 10, 2016 Aloha Boracay Hotel Sunset Road, White Beach Station 2, Boracay Island,

Guest Relations Officer/ Front Office Supervisor (Front Office Dept.)- 7 months

Provide outstanding services and ensure customer satisfaction.

Address customer concerns and complains promptly and professionally.

Respond to customer needs and request in timely manner.

Answer phone switchboards and transfer calls and take messages.

Manage incoming and outgoing mails and faxes.

Post charges to customers and handle card and cash transactions.

Plan and assign workloads for front office associates.

Supervise associates in their assigned job duties.

Prepare operational and financial records for Manager to review.

Identify resource requirements and manage resource allocations to ensure complete coverage and continuous availability.

Assist in hiring and training associates in front office duties.

Evaluate the performance of associates and provide appropriate feedback.

Ensure associates follow company policies and operational procedures.

Schedule regular meetings to discuss about issues and updates.

Educate associates on safety, emergency and security procedures.

August 22, 2016-May 06, 2017 Eurotel Boracay Brgy. Balabag, White Beach Station 2, Boracay Island

Hotel Operations Supervisor- 10 months

•Handle all areas of hotel: Housekeeping, Front Office, Maintenance, Food and Beverage.

•Delegates all department area.

•Fully responsible for all aspects of all departments.

•Inspecting all departments for SOP implementation.

•Inspecting all departments for cleanliness, ambience, service readiness, staff grooming & hospitality culture.

•Monitor all departments for smooth & efficient operations.

May 06, 2017-Present Aloha Boracay Island Grill Brgy. Balabag, White Beach Station 2, Boracay Island

Assistant Food and Beverage Manager- 10 months

Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards

Preserve excellent levels of internal and external customer service

Design exceptional menus, purchase goods and continuously make necessary improvements

Identify customer’s needs and respond proactively to all of their concerns

Lead F&B team by attracting, recruiting, training and appraising talented personnel

Establish targets, KPI’s, schedules, policies and procedures

Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork

Comply with all health and safety regulations

Report on management regarding sales results and productivity

EDUCATION:

2002-2006 Central Philippine University Iloilo City, Philippines

Bachelor of Science in Commerce Major in Management

SIFE Member, Central Philippine University (2002-2006)

JMAP Member, Central Philippine University (2002-2006)

Class President (Management 418a) Central Philippine University (2004-2005)

SPECIAL TRAININGS/ SEMINARS:

Microfinance Account Officer Basic Course 2008 (Training)

Progressive Bank Inc. Training Center, Dayhagan, Carles, Iloilo

Seminar of Basic Business Etiquette

SM, Mandurriao, Iloilo City

Leadership Training

SM, Mandurriao, Iloilo City

Train the Trainers

Boracay Haven Resort, Boracay Island, Philippines

Leadership Training II

Boracay Haven Resort, Boracay Island, Philippines

Customer Service Training

Boracay Haven Resort, Boracay Island, Philippines

SPECIAL SKILLS:

Computer Literate

Drawing

Customer Service

PERSONAL DATA:

Age:

33

Sex:

Male

Height:

172.72 cm

Weight:

65 kgs.

Birth Date:

December 06, 1984

Citizenship:

Filipino

Civil Status:

Single

Religion:

Roman Catholic

REFERENCES:

Mr. Rennate dela Cruz

Food and Beverage Manager, Altabriza Resort Boracay

Station 2, Boracay Island, Aklan

Mr. Rondel Omayan Paradero

HR Department Head, 7 Stones Hotel Boracay

Bolabog, Malay, Aklan

Ms. Elizabeth E.Telen

Hotel Manager, Azia Suites and Residences

8 Rahmann Extension Kamputhaw, Cebu City

Contact this candidate