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Engineer Technical Support

Maple Shade Township, New Jersey, United States
February 23, 2018

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Brian Moore

Maple Shade, NJ *8052 Home 856-***-****

Mobile 609-***-**** Skype brian.moore4237


Application Software MS Office 2010, 2013 MS Office 365, MS Active Directory, MS Exchange 2010, 2012, Cisco IOS, GFI Faxmaker, DVS Analytics Encore, Cisco WebEX

Operating Systems Centos v7, Ubuntu Linux, Windows 7,10, MS Server 2008, 2012

Communications Protocols TCP/1P. UDP, DHCP, DNS MGCP, VOIP, SDP, SIP/RTP, T.38

Routing Protocols OSPF, EIGRP, BGP, MPLS

VoIP codecs G711. G729

SNMP Tools Nagios, OPManager, Cisco Prime, Scrutinizer, CA-Wily- Introscope

CA-eHealth, CA-Unicenter, Netcool, EMC Smarts, Solarwinds, Zenoss core

Test Equipment WireShark sniffer, iPerf, Nmap-Zenmap, inSSIDER,Tempo Side Kick,

T-BERD, Fluke MicroScanner & IntelliTone Pro Probe

Communications Equipment Direct X5, Comtech CDM-625,Cisco routers ASR 1006 2911,2811,7304,ISR 4431

Cisco switches 6509, 4507, 3850 3750,3560 ME 3400, 2950,

Cisco 1310 WAP/Bridge, Motorola Canopy, AIR-CAP3502i-A-K9 AIRONET 3502I, Navigator Multiservice Digital Access System,

NEC SV8500,SV8300,NEC2000 IP PBX,Asterisk IP PBX, Metaswitch/ Metaview, Adtran routers 3448, 924, Adtran, NetVanta 1234 PoE, Adit 600, Linksys ATA, Polycom VTC Cisco VTC, EX 90, Dialogic SBC, Ingate Siparator 19 SBC, AudioCodes Mediant 4000 SBC


Vantage Unified Communications, Langhorn, PA 06/201607/28/2017

Sr. Network Engineer

Administer and maintain network infrastructure for a UCaaS Provider Vantage Unififed Communications e.g Cisco ISR 4431 routers, 3850 IOS swutches, Asterisk IP PBX, Audio Codes Mediat 400 SBC's located at Equinix IBX Data Centers at PH1 Philadelphia PA and NY7 Bergen NJ

Test, build and maintain an advanced data and voice networks on a Asterisk IP PBX/Cisco IOS platform.

Test and turnup of WAN services i.e. Metro-Ethernet, DS3, T1, MPLS circuits and technologies including BGP EIGRP, OSPF, SIP, Ping, Traceroute.

Troubleshoot network, configuration, and connectivity issues related to VoIP services running on Cisco's 7304,4431 ISR router’s and 3850 3750 IOS switch’s

Escalates communications problem with telecom carriers, Internet service providers, and handled all VOIP related escalations from Customer Care Teir 1 Support.

Have a working knowledge of the following technologies Cisco IOS, VoIP, Asterisk IP PBX, DNS, DHCP, SNMP ACL's, IP Prefix lists. VPN/SSL, VPN/IPsec, STP, Etherchannel, NAT, G711, G729 Compression codecs

Monitor Vantage United's Network Infrastructure, Network elements, Production and Development Servers using Zenoss core.

Perform VoIP Monitoring and management with Oracle Communications Operations Monitor.

Mantain Network diagrams and responsible for IP Address management.

Boeing Defense Space and Security, Mobility Division, Ridley Park, PA

Network Technician, Consultant, Dell/DG Business Solutions 06/2015-06/2016

Maintained Boeing’s Ridley Park Network Campus area network infrastructure consisting of over 107 Cisco IOS routers and switches in 37 Buildings supporting 5000 engineering and manufacturing staff,

Used HP Network Node Manager NNMi to monitor production network devices routers switches and network appliances and used HP Service Manager for incident and service request management.

Rack/stack Cisco routers/switches. Network appliances. Commission/Decommission network equipment.

Provision initial configurations using Cisco's CLI on Cisco 6509, 4507, 3560,3750 IOS switch's

Analyzes and troubleshoot (break/fix) layer 1-3 technical issues e.g. cable, switch, router issues

Responsible for Cat 5/6 wiring and cable management in Building Distribution Centers/MDFs, Access Distribution Centers/IDFs Multi/Single-mode fiber optic infrastructure cross connects, Cat5/6 patch panel to desktop connections e.g. computer, VoIP phones, Printers etc.

Install/Configure/Maintain controller based wireless AP’s i.e. AIR-CAP3502i-A-K9 AIRONET 3502I

Responsible for Inventory control, Reverse logistics and RMA's

Bancorp Bank, Wilmington DE

Telecommunications Technician 03/2013-11/2014

Responsible for multi-site PBX administration, Moves-Adds and Changes on NEC SV8500/8300 IP VoIP PBX Platforms for VoIP Phones, soft-phones and VoIP mobile cell apps.

Manage multi-office Corporate TDM to VoIP telephone system upgrades.

Mange corporate cell phones, issue and port cell telephone numbers.

Administer MS Exchange 365 Unified messaging e.g. voice mail, Outlook voice access, efax in Outlook Inbox

Administration and Support for UCaaS on the on the following platforms e.g. Polycom VTC HDX 6000,7000, CMA Gatekeeper, RMX video conference bridge, VBP Video Border proxy, Efax/GFI Faxmaker, Cisco WebEx Productivity Tools,

Maintain, configure, and deploy: Bank’s multi-site LAN’s, Rack/stack, Configure Cisco IOS on routers/switches and network appliances.

Responsible for MDF, IDF cross connects, Cat5/6, Multi-mode fiber optic infrastructure

Interface with LEC, IXC, ISP’s for the test and turn up, installation and repair of T1/PRI, Metro-Ethernet., SIP Trunks, MPLS, BGP

Responsible for Communications hardware and software Vendor management

Verizon Enterprise/Network Tools/ Inbound Toll-free number Management.

Call Center Support. VoIP, IVR, ACD, call/desktop recording with DVS Analytics Encore.

Monitor service desk tickets for issues and requests for voice/data communications issues.

Proactive Communications/DynCorp Int. LOGCAP IV Camp Dwyer/FOB Robinson, Afghanistan

VSAT Engineer/Network Administrator/IT Support 05/2011-5/2012

VSAT Terminal operations and maintenance (iDirect Evolution X5).

Network maintenance/CLI configuration changes on Cisco routers/Switches, Cisco 1310 WAP/Bridge, Motorola Canopy 5 GHZ Bridges, Cisco ASA security appliances,

Monitor WAN & LAN with SNMP network monitoring tools.

Maintain WAN and LAN topology documentation e.g. Visio network diagrams MS Office

Client facing desktop support 500 laptops, desktops and 1500 contractors.

Service Desk technical support, enterprise software installation & support, MS active directory user account administration, new computer system imaging, join client computers to MS active directory domain, support Install and configure network printers.

Responsible for IT asset inventory control.

Monitor DynCorp's Trouble Ticket reporting system for IT issues & user generated service requests.

DuPont Chemical, Wilmington DE

Telecommunications Engineer-Consultant 09/10-01/11

Responsible for telecommunications equipment adds moves and changes.

Fault isolates PBX Voice and Ethernet connectivity problems on inside and outside cable plant for DuPont’s manufacturing plant and Office environments.

Provided smart hands on support on Cisco devices as directed by network engineering support.

Provides 24 7 on call support for voice and data connectivity problems for DuPont’s voice and data campus area network. Monitor Remedy Help Desk/Trouble Ticket system .

Ifone-Neda Kandahar Air Field, Afghanistan 04/10-07/10

Network Engineer-Consultant

VSAT Terminal operations and maintenance (Comtech CDM-625).

Maintained/monitored a WiMax (Redline) 2.45GHZ RF backhaul network for an Internet Service Provider on Kandahar Air Field (ISAF).

Responsible for configuration/commissioning and troubleshooting of layer 2 & 3 network devices i.e. Redline Subscriber Stations, MikroTik routers, Cisco switches and WAP’s.

Administered Ubuntu Linux and MS 2008 servers- Radius, DNS, DHCP.

Hotwire Communications, Wynnewood, PA 05/09-04/10

Field VOIP Engineer

Implemented and provided technical support for legacy and enterprise voice systems TDM and Hosted VoIP systems for a local Philadelphia CLEC.

Pre-configure/commission & perform for break / fix maintenance on Integrated access devices (IADs), Adtran 900 series routers. Layer2/3 Cisco Switches, Adtran NetVanta 1234 POE switches, VoIP terminal adapters, Adit 600 channel banks, Access Navigator Digital Cross Connects, Fiber Optic TDM-Multiplexers

Install and configure Polycom Sound-station VoIP telephones.

Provision Moves, Adds, Changes (MAC) using Metaview on a Class 5 softswitch/Metaswitch.

Port residential and business telephone numbers.

Test and Turn up T1/DS1 Circuits, DSL, POTS. Perform Head to Head BERT Testing, with LEC's, inside and outside cable plant inallation and maintenance(Cat3 & Cat 5/6), voice and data (66 & 110 block) cable terminations, cross connects and Dmark extensions.

PSE&G-Gas and Appliance Service Trenton, NJ

Field Technical Support Analyst-Consultant 04/09

Imaged Panasonic Tough Book CF-29 mobile data terminals using Symantec Ghost for PSE&G’s Trenton Gas and Appliance Service Division

Used HP Alteris and HP Openview Radia Software Manager to download and distribute software updates to the Panasonic Tough Book CF-29 mobile data Configured SAP MI client on the Panasonic Tough Book CF-29 mobile data terminals.

Installed G3 modems on Panasonic Tough Book CF-29 mobile data terminals.

UNISYS, Blue Bell, PA 07/08 – 10/08

Network Engineer-Consultant

Provided 1st level network services technical support for Eli Lilly production networks utilizing EMC Smarts, CA-eHealth and NetIQ and escalated issues if necessary to the appropriate support groups for problem resolution.

Responsible for network element change requests, device additions, changes and removals on monitored network devices on Eli Lilly’s managed network

Generated trouble reports in Remedy’s TTS for managed network elements and applications.

COMCAST, National Engineering and Technical Operations, Moorestown, NJ 12/05 – 01/08

Server Performance Engineer

Monitored and fault isolated performance and availability of network and provisioning servers with proactive network management tools CA-eHealth & CA-Wily-Introscope and identified network server performance degradation and potential network server system problems on distributed network servers and provisioning servers (Redhat Linux & Solaris) e.g. DNS, DHCP, BEA Web Logic and J2EE.

Escalated potential network service and applications system problems to the appropriate engineering and applications support groups for resolution.

Performed root cause analysis on severity 1 network server outages.

GMAC Commercial Mortgage, MISI Horsham, PA 10/05 – 12/05

Network Engineer / Systems Administrator Consultant

Monitored and fault isolated GMAC's Global MPLS network using enterprise SNMP Tools; WhatsUp Gold, HP System Insight Manager, Concord eHealth and Cisco Works.

Performed break / fix administration on GMAC's production servers; HP Proliant, Cisco Routers and Switches in GMAC’s data center.

MS active directory user administration (account creation-password resets)


CTB-McGraw Hill, Delran, NJ 07/05 – 10/05

Network Technician/IT Support Consultant

Supported CTB’s production scoring applications, client software, hardware, WAN and LAN networks.

Integrated wireless access points and WLAN client computers into CTB-McGraw Hills' LAN.

Responsible for enterprise software installation and fault isolation, computer and printer support.

Monitored CTB-McGraw Hill’s Remedy’s TTS Queue for user reported computer, enterprise software and network issues.

Responsible for user administration (account creation-password resets) in Active Directory.

CADIENT GROUP, Conshohocken, PA 10/04 - 12/04

Convention Associate-Consultant-Contract

Set up Windows servers, desktops computers, and Tablet PCs on wired and wireless LAN networks for Astra Zeneca at pharmaceutical conferences across the United States and installed and supported enterprise and custom software.

Provided end user technical support at pharmaceutical conferences.

TEK Systems/Advanced Magazine Group, Wilmington, DE 06/02 - 11/03

Network Operations Technician-Contract

Provided network/server infrastructure support for Advanced Magazine Group's Data Center.

Used network management tools to monitor and fault isolate network Cisco routers, switch and servers and application software

VPN server user administration (account creation-password resets)

Network Operations Technician-Contract

Provide 2nd level network operations support for the Star Network’s ATM and POS network using network management tools, HP Openview and CA Unicenter to monitor and fault isolate managed network elements.

Used subscriber profiles and Visio network diagrams to perform network problem analysis.

Used remedy’s TTS, to track and document customer problems, network issues .Protocol analyzers/sniffers and Crosstalk to fault isolate WAN communication system problems.

Coordinate communications circuit outages resolution with IXC and LEC’s

BURLINGTON COAT FACTORY, INC, Burlington, NJ 11/97 - 10/01

System Services Project Manager

Responsible for technical project planning, coordination and implementation of computer network Infrastructure/systems.

Coordinated weekly project status meetings with project stakeholders and implementation team members.

Responsible for vendor and technical resource management.

Major Projects completed; Corporate WAN upgrade to a voice over frame relay..LOS Microwave

system @ BCF Distribution Centers..Upgraded In Store processors to RedHat Linux OS to 300 BCF

store locations. IT Infrastructure installation data/voice in 2 BCF Distribution Centers.


Systems Analyst, Systems Operational Support Center AMC C2 IPS

Provided end-user application support, remote site system administration, and technical support.

Preformed Oracle database administration functions, SQL queries and file transfers to remote sites.

System Administrator, AMC C2 IPS/JCALS

Administered development & test computer labs and LAN for development and test staffs.

Installation Team Chief, AMC C2 IPS/JCALS

Installed LAN infrastructure and deployed computer systems at

US Air Force bases in the continental US, Central America and Germany.

Imaged and custom configure computer systems for global system deployment.

Cable plant installation cat 5/6, single and multi-mode fiber optic.

U.S. Army

Station Technical Controller

Defense Information Systems Agency, European Area Stuttgart, GE

Autodin Network Controller

Pentagon Consolidated Telecommunications Center, Arlington,VA

Technical Control Supervisor

Operates, monitors, secures, and controls the physical, data link, network, and transport layers of strategic and tactical communications including connectivity to local and wide area networks, end-to-end telecommunications and circuit switching systems

DCS Station Stuttgart, GE,

Technical Controller

LOS microwave maintenance.

Operates, monitors, secures, and controls the physical, data link, network, and transport layers of strategic and tactical communications including connectivity to local and wide area networks, end-to-end telecommunications and circuit switching systems


Durham Technical Community College Associate Degree 5/91 -

Solaris 10 Administration

Red Hat Enterprise Linux 4-5 RHCT

Security +

Cisco CCNA Training

CA-Wily Introscope

Basic Satellite Communications course, Sprint

Station Technical Controller Course 32D U.S. Army Signal School Ft. Gordon, GA

DOD Security Clearance NACI-SF85P

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