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Customer Service Microsoft Office

Heath, Ohio, United States
February 22, 2018

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Tony Folden Master Creative Writer

Heath, OH. 740-***-****


Creative writer with more than 8 years experience in copywriting, proofreading, and creating marketing materials for multiple platforms. Broad knowledge of storytelling principles for creating effective marketing campaigns. Interested in expanding my career into advertising.


Bachelor of Fine Arts - Creative Writing 9/2014

Full Sail University - Winter Park, FL


Type 70 wpm Management Transmedia

Research & Analysis Microsoft Office Suite iWorks Office Suite

Content & Line Editing Social Media Platforms Adobe Creative Suite

Work Experience

Customer Service Rep 1 3/2017 - Present

Spectrum Zanesville, OH

Receive & transfer inbound calls, process payments, & resolve billing issues

Assess Customer accounts and apply credits when and if necessary

Recipient of Charter Appreciation Award within first 2 months of hire

Jr. Copywriter / Marketing Assistant 3/2016 - Present

VSolvit Heath, OH (Remote)

Cross-trained to Marketing Assistant within 6 months

Research and write original articles for company newsletter and website

Peer review and proofread articles

Customer Service Priority Specialist 7/2015 - 03/2017

1800Flowers Hebron, OH

Received inbound and made outbound calls while resolving billing issues

Cross-trained in all 3 specialty departments within 1 year

Promoted to new-hire trainer within 2 years

Copywriter/Host 1/2012 – 6/2015

DJ Trivia, LLC Cleveland, GA

Promoted to copywriter within 1 year.

Researched & wrote original content for interactive DJ-hosted trivia games

Reviewed and researched content & line editing of trivial information

Partner/Head Writer 8/2009 – 6/2015

Green Frog Entertainment Atlanta, GA

Wrote, proofread, edited and analyzed original screenplays and teleplays

Promoted to partner within 1 year

Trained as Casting Director, On-Set Acting Coach, and Producer within 1 year

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