Carla Jewett Primary: ***/***-****

*** ******* **. #*** *********: 713/244-0962

Houston, Texas 77057

ac4kuq@r.postjobfree.com

To implement, support, troubleshoot and maintain the functional operational activities in the Information Risk Management area for the Infrastructure, Database and Applications to ensure there are no vulnerabilities and all efforts for meeting Corporate IP Compliancy on a Global Basis. Handle all aspects on all of the System Infrastructure, LAN/WAN Connectivity, Servers and Workstations, Operating Systems, Hardware, and Software, Inter-network Connectivity, Infrastructure Analyst and Diagnosis, Application Support, System Backups/Restores, Automation Tools and Utilities, Routers, Firewalls, Upgrades, Patching, Testing, data loss prevention and associated peripherals along with various applications for Client/Servers and End User Support.

TECHNICAL EXPERIENCE:

Experienced with Microsoft Windows Server and Microsoft Exchange Server for multi-site domains network architecture, installation, implementation, deployment and technical support for various large infrastructure environments. Significant engineering in creating technical resolutions for various migrations and solutions for Microsoft technologies in large enterprise environments. Microsoft Windows Server Active Directory providing design, installation, system administration and technical support of enterprise-wide Group Policies using Active Directory Infrastructure managing 25,000 to 50,000+ objects in multiple domains. Handle large corporations Exchange migrations to the cloud utilizing various tools and utilities. Extensive experience in the Information Risk Management System Symantec Control Compliance Suites along with Blade Logic and various other IP Compliance tools. Project management experience with large-scale Exchange Server automated deployment rollouts, designing of exchange server and performed various migrations. Excellent communication skills and work well as a team player with the ability to perform and work well independently.

PROFESSIONAL EXPERIENCE:

Mattress Firm via DISYS Consulting Firm January 2017 - Present

Network Support Engineer

Actively perform and support 3500 remote sites setting up, configuring and troubleshooting new Cisco Meraki Routers, Fortinet Routers and Switches, Cradle Point, ATA Audiocode VOIP, HP Printers, Citrix WYSE Terminals, 10Zig, Windows 7 & 10, Credit Card Swipes, and Check readers.

Working with Cherwell ticketing system, Altassian Cloud, Cisco Meraki Dashboard, Advocate Simplify, 10Zig, Cisco Jabber, Highstreet, ATA VOIP 8x8, Comm-Works, AD, SFTP, and various tools and utilities.

Recommendations of system changes in support of operational needs, application support, and system efficiencies and utilizing MAB.

Ensure network access control systems meet compliance and auditing requirements.

Plan network changes and resolve network problems.

Working on the GTT Broadband initiative to set up various national locations.

Vinson & Elkins via Modis Consulting Firm November 2016 – December 2016

Systems Engineer

Actively performing Exchange migration from 2007 to 2013 for 4000 mailboxes in an enterprise environment and duties include:

Working with MetaLogix tool performing Archiving from Exchange Admin System Tools.

Working with Exchange Admin Center tools to handle the retention and archiving verification using Microsoft OS and VM Ware.

Actively ensuring that the methodology process and procedure are accurately followed and are error free.

Utilizing PowerShell scripting to perform background Exchange Migration of each users profile and mailbox, calendars and contacts and ensure they have the GoodAdmin and Sherpa rights along with FTP.

Z Software November 2015 – October 2016

Systems Engineer/Systems and Exchange Administrator

Actively maintain servers, system administration, configuring, upgrading, patching, troubleshooting, repairing, supporting and servicing Network LAN/WAN hardware and software, connectivity for Servers and all associated components along with End User Client workstations. Maintain all aspects of Windows Servers 2003, 2008, & 2012 with Active Directory and Exchange Servers 2007, 2010 on the network for various clients.

Support and maintain Active Directory Objects while maintaining and improving the upkeep of the Corporate AD Infrastructure.

Perform large document migrations to the cloud for SharePoint.

Implement, support and troubleshoot Skype for Business.

Implement, support and troubleshoot Lync and push out MSI to workstations via SCCM.

Maintain, implement and support the Network data backup servers, Windows Server 2012, VMware, Citrix Servers, Exchange, Antivirus Servers, SQL, URL and Email Filtering Servers, Print and File Servers, DNS, WINS, SSL, SHL, Office 365 Azure, SAN and NAS, Group Policy and all other network servers along with specific application Actively install, configure, support and maintain Exchange server upgrades and migrations.

Various in house and vendor application support with end users and developers.

Install, configure and support JD Edwards software and rollout to end users along with troubleshooting issues.

Extensive Exchange migrations to the cloud utilizing various tools and utilities for large corporations along with designing of exchange server environment.

Provide various implementations and integrations migrating from various databases and other various software applications.

Work with ADMT to migrate users from one domain to another domain.

Various System Administration network monitoring tools to include GFI LanGuard, MS Network servers. Site and services, Rapid 7, Authentication in a Monitor, Advanced IP Scanner, Fiddler, Splunk, LAMP, and Solarwinds.

Utilized scripting using PowerShell, Batch and Kixstart.

Implement patching and upgrades after rigorous testing, documentation and assessment for the server infrastructure.

Performed load balancing and utilizing the LTM and GTM tools.

Work with Active Directory for the GPO in accordance with the security controls and policies.

Handled the Iaas cloud computing for the infrastructure and maintenance accordingly.

Setup, implement and maintain the health and performance of all aspects of the Network including the Active Directory, LDAP, AD Recovery, AD, AD FS, ADMT, DFS, DNS, DHCP, TCP/IP, WINS, Office 365, Windows Azure, Cisco ACS, WSUS, Juniper Firewalls, Netbackup, RAID, ISA, XENAPP, VPN, VOIP, ODBC, FTP, SNMP, Telnet, XenServer of ESXI, WSUS, CCS, AWS, SCCM, Cisco UCS, Checkpoint, F5, VSphere, SAN and NAS, SQL, Remedy, ITIL, Symantec Antivirus, Antivirus Solutions, Linx, Skype, and SMTP at various client sites.

Perform migration from Exchange to Office 365 along with supporting and troubleshooting.

Perform Tier III support regarding the Microsoft Lync/Skype for Business 2010 and 2013 with end users.

Actively configuring and maintaining Exchange Client access to support Web Mail, Outlook Anywhere, and ActiveSync.

Develop system solutions to meet client needs and to ensure they meet future requirements along with making recommendations regarding network security policies, file storage, server configurations, and Network Applications.

Deploy Windows workstation and server upgrades, applications and patches utilizing SCCM.

Support and maintain Active Directory Objects while maintaining and improving the upkeep of the Corporate AD Infrastructure.

Storm Water Solutions March 2015 – October 2015

Systems Engineer/Systems and Exchange Administrator

Actively maintain the network, system administration, configuring, upgrading, troubleshooting, repairing, supporting and servicing Network LAN/WAN hardware and software, connectivity for Servers Windows Server 2012 and all associated components along with End User Client workstations.

Incorporate new software modules in Dexter & Chaney Spectrum financial software and run migration an SQL database migration from DocuShare Document Management software to cloud based Plan Room.

Troubleshoots hardware and software problems and take appropriate corrective actions and/or interacts with IT staff and/vendors in performing testing, support, and troubleshooting functions.

Participates in site setup, user training, hardware/software installation, maintenance and support, system monitoring and technical documentation and operating procedures.

Exchange Administration and maintenance of the Servers along with applying updates and patching and designing of exchange server environment and setup resources.

Implement, configure, support and provide backup and restore processes for both server/client needs contingency plans and disaster recovery.

Vendor application support with end users and developers utilizing Dexter&Chaney Spectrum software.

Deploy Windows workstation upgrades, applications and patches utilizing SCCM.

Maintain security, implementation, and setup for various software applications along with design, install, administer, patch, upgrade, and optimize servers and components to achieve high performance of various business applications located in the data center and server farm.

Support and maintain Active Directory Objects while maintaining and improving the upkeep of the Corporate AD infrastructure.

Work with Active Directory for the GPO in accordance with the security controls and policies.

Worked with the Iaas cloud regarding Spectrum software module Planroom and SQL backend for the infrastructure.

Maintain and apply OS patches and upgrades on a regular basis and upgrade administrative tools and utilities.

Hewlett-Packard January 2015 - February 2015

Windows Server Engineer

Actively build Windows Servers with Windows Server 2012, VMWare, Citrix, SQL and Web Servers utilizing the HP System Automation Tool and ILO.

Remediate where applicable for build completion and testing utilizing the Build Team Issue List Tools.

Design, install, administer, and optimize servers and components to achieve high performance of various business applications located in the data center and server farms infrastructure.

Z Software December 2012 – January 2015

Systems Engineer/Systems and Exchange Administrator

Actively maintain servers, system administration, configuring, upgrading, patching, troubleshooting, repairing, support, connectivity for Servers and all associated components along with End User Client workstations. Consulting responsibilities for several corporations include:

Maintain all aspects of Windows Servers 2003, 2008, 2010 & 2013 with Active Directory and Exchange Servers on the network for various clients.

Support and maintain Active Directory Objects while maintaining and improving the upkeep of the Corporate AD Infrastructure.

Extensive Exchange migrations to the cloud utilizing various tools and utilities for large corporations.

Actively install, configure, support and maintain Exchange server upgrades and migrations along with designing of exchange server environment.

Install, configure and support JD Edwards software and rollout to end users along with troubleshooting issues.

Provide various implementations and integrations migrating from various databases and other various software applications.

Implement patching and upgrades after rigorous testing, documentation and assessment for the server infrastructure.

Various in house and vendor application support with end users and developers.

Implement, support and troubleshoot Skype for Business.

Worked to support the OLA’s and SLA’s.

Implement, support and troubleshoot Lync and push out MSI to workstations via SCCM.

Performed load balancing and utilizing the LTM and GTM tools.

Various System Administration network monitoring tools to include GFI LanGuard, Rapid 7, MS Network Monitor, Advanced IP Scanner, Fiddler, Splunk, LAMP, Cisco, and Solarwinds.

Utilized scripting using PowerShell, Batch and Kixstart.

Handled the Iaas cloud computing for the infrastructure and maintenance accordingly.

Setup, implement and maintain the health and performance of all aspects of the Network including the Windows Server 2012, Active Directory, LDAP, AD Recovery, Juniper Firewalls, Checkpoint, Switches, Cisco ACS, F5, AD FS, DNS, DHCP, TCP/IP, WINS, RAID, SAN and NAS, SQL, XenServer of ESXI, ISA, FTP, VPN, VOIP, ODBC, XENAPP, FTP, SNMP, Telnet, WSUS, Office 365 Azure, CCS, AWS, SCCM, SSL, SHL, VMWare, Remedy, ITIL, CRM, Skype, Linx, VSphere, Sitescope, Antivirus Solutions and SMTP at various client sites.

Tier III support for server infrastructure and related applications.

Perform migration from Exchange to Office 365.

Work with Active Directory for the GPO in accordance with the security controls and policies.

Actively configuring and maintaining Exchange Client access to support Web Mail, Outlook Anywhere, and ActiveSync.

Modify drive mappings, drawings, IP addresses and security permissions in order to configure software accurately.

Support and maintain Active Directory Objects while maintaining and improving the upkeep of the Corporate AD Infrastructure.

Chevron Corporation November 2007 – November 2012

Technical Solutions Analyst/Information Risk Management Specialist

IRM Deployment and Technical Support Analyst/Systems Engineer

Technical Solutions Analyst/Information Risk Management Specialist for the Major Capital Projects Information Management/Information Technology Technical Solutions Operations group. Responsibilities included maintaining the IRM IP Compliancy for the MCPIMIT Infrastructure, Databases and Applications on a global basis. Performed remediation for the application environments to ensure IP Compliancy is being met along with mitigating situations with vendors and/or developers as applicable getting ready for IT Audit. Participated in application support as needed and ensured the support and the infrastructure operations functionality.

Accountable for the definition of strategy and architecture, assessment of emerging technologies, selection, design, deployment, and operational support of engineering applications, data, and information management systems.

Actively develop support processes for various engineering applications for the MCP toolbox.

Responsible for handling the Exceptions and Assertions of Compliance for Business justifications on various CIRS Controls along with performing remediation and mitigating efforts.

Supported the Windows Server hardware /software installations, configurations, deployment, patch management; develop support processes, and hardware/software monitoring solutions.

Managed the server infrastructure deployments and support for the MCPIMIT Technical Solutions Operations group to handle the supported applications in production, testing and lab environments.

Complete all IP Evergreen activities and audit preparation/remediation effectively and on-time.

Maintain infrastructure inventory and determine server/storage rationalization opportunities.

Proactively participated in Change Management/Release Management implementation process.

Handled the Iaas cloud computing for the infrastructure and maintenance accordingly.

Modify drive mappings, drawings, IP addresses and security permissions in order to configure software accurately.

Various in house and vendor application support with end users and developers.

Setup, implement and maintain the health and performance of all aspects of the Network including the Active Directory, AD Recovery, AD FS, DNS, DHCP, Linx, Skype, TCP/IP, WINS, Office 365, Windows Azure, RAID, ISA, VPN, VOIP, ODBC, XENAPP, XenServer of ESXI, Office 365 Azure, FTP, VMWare, SNMP, Telnet, WSUS, CCS, SCCM, SSL, SHL, ITIL, VSphere, FTP, AWS, Rapid 7, Sitescope, Antivirus Solutions and SMTP

Tier III support for server infrastructure and related applications using Remedy ticketing systems.

Performed project rollout Globally for ICAS Deployment and handling the ICAS Support along with technical troubleshooting to ensure that 9000 servers currently being monitored are meeting the CIRS compliancy controls and standards for all of Chevron World Wide.

Remediate servers, databases and applications with LAN administrators for IP Compliancy on a global basis.

Excellent communication and people skills and working in great depths in the Chevron Infrastructure.

Sr. Network Engineer: Third Coast Information Technologies, Houston, Texas 01/07 – 08/07

Network Engineer actively maintaining, administrating, configuring, upgrading, troubleshooting, repairing, supporting and servicing Network LAN/WAN hardware and connectivity for Servers and all associated components along with End User Client workstations.

Maintain all aspects of Windows Servers 2003 and Exchange Servers on the network for various clients.

Actively work with Windows Servers, Operating Systems, Exchange Servers, IIS Servers, Citrix, Desktops, VPN, Routers, Firewalls, Cisco, Load Balancing, Telecommunications, Voice Systems, Blackberry, HP OpenView, Network Monitoring Tools and Utilities, Smart Cards, Variety of Wireless devices, Project Management, Network Connectivity and various other hardware/software applications to optimize configurations and alleviate performance issues.

Maintain various environments to numerous clients in the Houston and surrounding areas.

Actively install, configure, support and maintain Exchange server upgrades and migrations.

Provide various implementations and integrations migrating from various databases and other various software applications.

Worked to support the OLA’s and SLA’s.

Automated deployment of applications, upgrades and patches through SMS and scripting with Kixtart and DOS Batch files.

Setup and maintain all aspects on the Network including the Active Directory, DNS, DHCP, TCP/IP, WINS, RAID, VPN, FTP, VOIP and SMTP at various client sites.

Develop system solutions to meet client needs and to ensure they meet future requirements.

Various in house and vendor application support with end users and developers.

Implement, configure, support and provide backup and restore processes for both server/client needs contingency plans and disaster recovery along with documentation.

Sr. Network Engineer: Houston Computer Consulting, Houston, Texas 08/04 - 12/06

Network Engineer actively maintaining, administrating, configuring, upgrading, troubleshooting, repairing, supporting and servicing Network LAN/WAN Servers and all associated components along with End User Client workstations.

Various in house and vendor application support with end users and developers.

Setup and maintain all aspects on the Network including the Active Directory, DNS, DHCP, TCP/IP, WINS, RAID, VPN, VOIP and SMTP at various client sites.

Worked to support the OLA’s and SLA’s with various clients.

Developed and presented corporate structure and standard documentation to the Management Review Board for approval on the technical architecture.

Effectively perform and implement Disaster Recovery and Network Data Security Policies, Plans and Procedures for various environments.

Maintain various environments to numerous clients in the Houston and surrounding areas.

Actively work with Windows Servers, Operating Systems, Exchange Servers, IIS Servers, Citrix, Desktops, VPN, Routers, Firewalls, Load Balancing, Telecommunications, Voice Systems, Blackberry, HP Openview, Network Monitoring Tools and Utilities, Variety of Wireless devices, Project Management, Cisco, Smart Card, network connectivity and various other hardware/software applications to optimize configurations and alleviate performance issues.

Actively install, configure, support and maintain Exchange server migrations.

Provide various implementations and integrations migrating from various databases and other various software applications.

Perform testing and compatibility results with various hardware/software for quality assurance purposes.

Provide technical solutions and resolutions to hardware/software configuration issues quickly and decisively for end users.

Develop system solutions to meet client needs and to ensure they meet future requirements.

Implement, configure, support and provide backup and restore processes for both server/client needs. Document findings and track for future network planning and forecasting.

Independent Consultant: Various Clients in Houston, Texas 09/03 - 08/04

Independent Consultant working with various businesses to implement deploy and maintain global hardware and software requirements.

Implement, administer and configure Intel Insight Manager utilizing HP/Compaq hardware.

Provide solutions and resolutions to issues quickly and decisively for end users.

Automated deployment of applications, upgrades and patches through SMS and scripting with Kixtart and DOS Batch files.

Actively work with Windows Servers, Operating Systems, Exchange Servers, IIS Servers, Citrix, Desktops, VPN, Routers, Firewalls, Cisco, Load Balancing, Telecommunications, Voice Systems, Blackberry, HP OpenView, Network Monitoring Tools, FTP, and Utilities, Smart Cards, Variety of Wireless devices, Project Management, Network Connectivity and various other hardware/software applications to optimize configurations and alleviate performance issues.

Integrate and implement a variety of in house and vendor applications for both servers and workstations for various Windows platforms including Windows 2000, Windows 2003, NT, Citrix, SMS and Exchange.

Provide technical end user support to application developers, clients and helpdesk support technicians.

Various in house and vendor application support with end users and developers.

Implement, configure and provide backup and restore processes for both server/client.

Document technical specifications along with handling the integration and development of Windows-based client systems.

Deployment Engineer: UnumProvident Insurance - Chattanooga, TN and

Colonial Life Insurance (subsidiary of UnumProvident)

Columbia, SC 08/02 - 09/03

Q. A. Engineer participated on the application validation team responsible for overall application readiness and specific application testing and deployment for the Windows XP Desktop environment.

Responsible for implementing, configuring and troubleshooting the environment using SMS, Windows NT Server, Windows 2000, Windows 2003 running Active Directory to determine and alleviate unresolved technical issues related to system software, in-house and vendor applications, VPN, Network Protocols, ISP connectivity, Group and Local Policies, Datacom, Services and adhere standards through policies and procedures when resolved.

Responsible for resolving application testing priority issues and application inventory processes.

All application standards for application developers and vendor applications and moved to source servers for deployment installations.

Provide expertise on UPC developed distributed applications and supporting infrastructure for all assigned deployments.

Provide expertise with Windows NT Server, Windows 2000, Windows 2003, Exchange 5.5, Exchange 2000, Exchange 2003, Windows XP and associated infrastructure included in the Enterprise Standard Desktop.

Provided Wise packaging and scripting procedures and SMS scripting for packaging assistance for application developers and vendor applications and utilizing various scripting tools Winbatch, Kixtart and DOS Batch.

Actively work with Windows Servers, Operating Systems, Exchange Servers, IIS Servers, Citrix, Desktops, VPN, Routers, Firewalls, Cisco, Load Balancing, Telecommunications, Voice Systems, Blackberry, HP OpenView, Network Monitoring Tools and Utilities, Smart Cards, Variety of Wireless devices, Project Management, Network Connectivity and various other hardware/software applications to optimize configurations and alleviate performance issues.

Provided SMS scripting for packaging along with application pushes, utilizing SMS Remote control, inventory tracking and monitoring tools.

Work with developers in planning application certification and assist with the analysis of distributed application conversion/certification issues.

Provide informative documentation surrounding application certification results and supporting installation application dependencies. Created master images utilizing scripts for automation purposes for the build bench to insure standardization of desktop rollout.

Provided technical end user support to application developers, clients and helpdesk support technicians.

Systems Engineer: US TechSolutions, Houston, Texas 05/2002 - 07/2002

Systems Engineer consulting for EHealthSolutions responsible for the implementation of Intel servers and workstations along with providing the implementation, technical training, configuration, setup and troubleshooting of the servers/client desktop images.

Configure and support the connectivity for the Homeland Security application using the web based Texas Health Alert Network to Texas Environmental Services and Health Care facilities statewide.

Troubleshoot all outstanding issues with client/servers system software, network hardware, Protocols, VPN, Smart Card and remote access via telecommunication services and developed SMS packages installation scripts for application automation and standardization.

Setup and installed SMS Server for managing SMS packaged application pushes, updates and various patches as required to various systems.

Provided SMS Monitoring to ensure data integrity on all client workstations and monitoring the accuracy of the systems performance.

Actively provided SMS Remote control capabilities for technical system support for diagnosis and productive solutions along with inventory tracking for verifying the licensing compliance on all software for auditing legal compliance purposes.

Created automated network backups and restore functionality along with documenting all policies and procedures.

Environment was Windows NT, Windows 2000, Exchange 5.5, Exchange 2000, Windows XP, SMS, Windows 98, Windows 95, Citrix, Smart Cards, Ghost, PC Anywhere, Wise, custom developed applications and Microsoft Office Suites.

Sr. Network Analyst/Application Integrator Specialist: TC Computing Services, Inc.,

Houston, Texas 02/2002 – 12/ 2002

Sr. Network Analyst/Application Integrator Specialist providing Client Server/Desktop Support to a base of Credit Unions for Shell Oil, Dupont and Texas Dow.

Develop system solutions for Corporate Standards by building, implementing, upgrading, maintaining, testing, application integration and distribution utilizing SMS and Intel LanManager while supporting and maintaining all aspects of Windows NT, Windows XP and Windows 2000, Exchange 5.5 and various server/desktop operating systems, applications and all activities involving the LAN environment.

Migrating NT 4.0 to Windows 2000 Advanced and front-office from Windows NT Workstation to Windows XP and Windows 2000.

Automated deployment of applications, upgrades and patches through SMS and scripting with Kixtart and DOS Batch files.

Develop documentation of system specifications along with developing and testing application integration issues and provide policy and procedures for specified environments.

Setup and configured workstation specific application images utilizing SMS and Intel LanManager distribution software along with monitoring software compliance and network performance issues.

Self Employed: Various Clients 05/2001- 01/2002

Systems Consultant working with small businesses to install, support, configure, distribute applications and upgrade hardware/software accordingly. Provided assistance and troubleshooting with Microsoft 2000, NT, XP and Exchange server/desktop end user support.

Monitoring performance/health issues along with stabilizing a variety of environments by tracking down and researching application compatibilities for end users.

Provide various application packaging along with procedures for backup and restore of network data.

Environment was Microsoft 2000, NT, Windows XP, Windows 98, Windows 95, Exchange, Citrix, Smart Card, Intel LanManager, Tivoli, SMS, VNC, Dameware, Outlook and a variety of utilities and tool.

Intel Server Engineer: CDI Corporation Consulting Firm for Fleet Mortgage

Florence, South Carolina 3/2001 - 4/2001

Intel Server Engineer working in the NT and Novell Server Support Team actively participating in the monitoring of Servers.

Utilizing Compaq Insight Manager to monitor server health and performance issues.

Maintain and upgrade Compaq server hardware and Microsoft NT and Novell operating systems. Participated to resolve helpdesk issues to troubleshoot desktop stability.

Environment was Compaq, Microsoft NT Server, Microsoft 2000 Server, Novell Netware Server, Microsoft 2000 Workstation, Dameware, Hyena, Compaq Insight Manager, Exchange, Microsoft Office Suites along with a variety of utilities and tools.

NT Administrator/Exchange Administrator: Alltech Systems Consulting Firm for Cingular

Wireless Pleasanton, California 8/2000 - 2/2001

Sr. Network Systems Engineer/NT Administrator/Exchange Administrator working in the NT Server Team group maintaining client/server for end user support.

Involved with NT Stabilization, Migration of Microsoft NT to Windows 2000, Exchange Migration, SMS deinstallation and reinstallation, Server Migration and Domain Consolidations projects and various automation scripting implementation. .

Actively participated in the setup, installation and maintaining of a VPN for Dealer Agent Connectivity project.

Involved with DHCP, DNS, WINS, TCP/IP, RAID, RAS, SMTP and various IP utilities.

Actively participated in the migration, implementation, configuration, support, troubleshooting and maintaining of the hardware and software for all the servers and workstations.

Created and implemented backup and disaster recovery procedures.

Created various project plans for major

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