Customer Service Data Entry

JESSICA HARVEY

Telephone: 587-***-**** *** *A Street NE

E-Mail: ********@****.** Calgary, Alberta T2E 4A8

EMPLOYMENT OBJECTIVE: Currently seeking an opportunity to continue developing my skills within the positive atmosphere of a well-established company. I am a detail-oriented, personable, and versatile individual with previous experience in various Office/Administrative roles.

EMPLOYMENT HISTORY

CUSTOMER SERVICE REPRESENTATIVE – TDG. Inc – Red Deer/Calgary,AB 2014 - Present

Duties: Answering/directing calls, basic office duties, payment processing, data entry, order entry, credit applications, scheduling deliveries/pick ups, handle complaints, coordinate service calls, creative problem solving, and assisting with customer inquiries regarding their accounts.

FRONT DESK AGENT/AUDITOR – Days Inn – Red Deer, AB 2010 – 2014

Duties: Guest services, basic office duties, answering phones, data entry, accounts receivables, group bookings, reconciliation, processed payments, and prepared bank deposits for management. Assisted Hotel Manager with various duties such as; revenue tracking, office inventory, web shopping, and managed online reviews. Very quick learner and assisted with trainer other staff when new POS system was implemented.

FRONT DESK AGENT/AUDITOR - Travelodge - Red Deer, AB 2010

Duties: Customer service, data entry, checking guests in and out, basic office duties, answering multi-line phone system, processed payments, night audit duties, and reconciliation,

FRONT DESK AGENT - Red Deer Lodge - Red Deer, AB 2009

Duties: Customer service, data entry, checking guests in and out, basic office duties, answering multi-line phone system, processed payments, night audit duties, and reconciliation,

CALL CENTRE REPRESENTATIVE- Convergys Corp. - Red Deer, AB 2006 - 2007 2005 - 2006

Duties: Inbound call centre representative. Assisted customers with inquiries regarding their mobile phone accounts, technical support, troubleshooting, process credit card payments, upselling available services and products. Required to be extremely detail oriented and organized. Quick learner, proficient on computer, multi-tasking skills.

EDUCATION AND CERTIFICATION

Financial Services Business Admin Diploma– Red Deer College Red Deer, Alberta

High School Diploma - Porter Creek Secondary High School Whitehorse, Yukon

Youth Tourism Education (YTEC) Whitehorse, Yukon

Conflict Resolution Training Whitehorse, Yukon

VOLUNTEER EXPERIENCE

Northern Pathways Residence Society (Board of Directors) 2005

Contributed to the development of a society for the care of individuals with disabilities

Yukon Quest Office 2005

Assisted with the administrative duties relating to the organization of a dog-sledding competition

BYTE (Bringing Youth Towards Equality) 2000-2005

Responsible for multiple office duties including the organization of presenters including paperwork, follow-up duties as well as contacting possible sponsors

REFERENCES AVAILABLE UPON REQUEST

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