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Systems/Network Administrator or IT Manager

Granbury, Texas, United States
February 22, 2018

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Christopher Jon Pettigrew

*** ***** ******, ******** ** 76049


Professional Skills

Over 15 years of experience with Microsoft Windows compatible computer systems. Proficient with installing, setting up, and instructing on various software products. Acquainted with LAN design, layout, implementation, and fault isolation on Windows, Linux and OSX based computers.

Operating Systems:

MS DOS/Windows

Windows NT-10 Pro/Home

Apple macOS, OSX and iOS

Windows Server & Hyper-V NT-2016


Debian Linux/Linux Mint

Software Packages:

MS Office Professional

MS Visio Professional

MS Exchange

MS IIS & SharePoint

MS SQL Server

MS Visual Basic

Adobe Photoshop & Acrobat

AutoCAD Map/Civil 3D 2004-2018

2X Application Server

VNC Based Remote Software

Citrix ShareFile

Citrix XenServer/XenApp/MetaFrame

Solarwinds & PRTG Monitoring

ManageEngine Service Desk Plus

Cisco-Meraki Systems Manager

Carlson Survey/Civil 2007-2017


Quest/ScripLogic Desktop Authority


Bachelor of Science Computer Information Systems, CSU Stanislaus, CA, 2004

CompTIA A-Plus Certification, 2003

CompTIA Network-Plus Certification, 2009

Career History

Senior Systems/Network Engineer, Discovery One Solutions, Granbury, Texas, 2009-Present

Built and maintained client relationships.

Provided end user support for clients using virtually any platform, Windows, MasOS, and Linux.

Diagnosed, advised, and repaired desktop computers, laptops, and servers for clients.

Consulted clients on the purchase/implementation of servers, workstations switches, security appliances, and other IT related issues.

Gave one on one tutorial sessions to clients when clients asked for more in depth instruction on IT subjects.

Built customized virtual host servers for clients using Microsoft Hyper-V, Citrix XenServer, VMWare ESXi.

Helped clients get business web pages started and gave basic instruction on getting started.

Aided clients with mobile device configurations and usage on Apple and Android devices.

Upgraded, modified, and customized Apple MacOS/OSX based computers for clients. (SSD upgrades, Fusion Drive Upgrades, etc.)

Constructed specialized solutions for clients using Raspberry Pi, Pine64, and Ardrino devices.

Created customized CAD and Photoshop workstations for clients.

Fixed network issues for clients. This includes physical network, wireless network, and internet connectivity

Worked with third party vendors on client's behalf. (Telephone Company, Copier, Internet Provider, etc.)

Network Administrator, Topographic Land Surveyors, Fort Worth, Texas, 2009-2017

Responsible for IT for 5 Offices based out of Texas and Colorado and remote users around the country.

Kept up with the latest technology, and implemented tech to make things quicker and more efficient.

Researched, purchased, configured, installed and maintained network hardware, servers, and CAD workstations (desktop and mobile), and non-CAD workstations for all Texas and Colorado based offices and users.

Maintained and administered Active Directory, including creating/removing users, group policy, integrated DNS, and PowerShell.

Troubleshot and repaired Domain Controllers when errors would occur, using built in DC Diagnostics tools.

Assisted Project Managers and clients with data transfer to/from each other using FTP and Citrix FileShare.

Built and maintained two SQL Servers used in two areas of production.

Created, implemented, and maintained Microsoft Hyper-V and VMWare ESXi Virtual Environments.

Planned, configured, and put into production several special purpose Linux based devices.

Ensured company’s production staff used the latest version of Windows, Windows 10 Creator’s Update.

Installed and managed Cisco ASAs, Cisco Catalyst Switches, Cisco-Meraki network hardware, and Palo Alto Firewalls.

Implemented a Cisco-Meraki Wireless Mesh Network and upgraded it later to an Aruba Wireless Mesh Network.

Supported, Installed, and Upgraded AutoCAD, Civil 3D and Carlson Survey/Civil.

Set up, configured, and maintained a network monitoring solution (PRTG Monitor) and SharePoint intranet site.

Established and maintained IT Vendor relationships.

Vetted, contacted, interviewed, and selected/recommended candidate for IT Tech position.

Maintained Esri ArcServer, assisted with upgrades, and worked with 3rd party developers for specialized applications.

Wrote and used customized PowerShell scripts to automate tasks with Active Directory.

Implemented inventory control system and helpdesk solution, ManageEngine ServiceDesk Plus.

Executed Quest/ScriptLogic Desktop Authority as a desktop management solution.

Instituted centralized backups with CommVault and DFS, and replicated data to other offices for redundancy.

Wrote customized applications in Visual Studio that are used every day by users.

Purchased, issued, received, set up, and maintained mobile devices for users.

Supported users on all types of devices, Windows, MacOS/OSX, Android, iOS, Windows Mobile, and Blackberry.

Tracked and managed mobile devices using Cisco-Meraki Systems Manager ADM Console.

Implemented and maintained a Windows Deployment Server with custom images.

installed and maintained of the NEC UniVerge Phone System at Fort Worth and Midland Locations.

Assisted with the buildout of new offices or remodeling offices from plans, and coordinated with vendors for the IT side.

Information Technology Instructor, ITT Technical Institute, Arlington, Texas, 2009-2010

Educated Associates and Bachelor’s Students on various IT Subjects.

Evaluated students with Exams, Quizzes, and oral questions.

Assisted Students with class projects during lab time.

Tested all student labs, and verified them for consistency.

Taught students how to use Debian Linux (Linux Mint).

Instituted a class website where information could be dispersed.

Instructed students on use of VMWare Player and VirtualBox.

Demonstrated and introduced students to Cross Platform functionality.

Was first to use online quizzes.

Created instructional Videos for all student labs.

Information Technology Analyst, Desert Plumbing & Heating, Las Vegas, Nevada, 2007-2009

Researched, setup, and deployed a company helpdesk system, assets management and desktop management solution.

Supported over 90+ users at 10 different locations.

Managed Active Directory, Group Policy, and SharePoint Sites.

Configured desktop computers and servers as needed for production environment.

Administered and maintained Clustered ESX Servers, Exchange Server, BlackBerry Server, and other critical servers.

(3 Physical and 21 Virtualized)

Researched, designed, created and deployed customized workstations.

Maintained HP BladeCenter w/Fiber SAN and iSCSI SAN.

Aided with setup of EqualLogic/Dell iSCSI SANs

Assisted with migration to Exchange 2007 and BlackBerry 4.1 Enterprise Server.

Maintained Exchange Server, added and removed user mailboxes.

Installed and Supported AutoCAD, TSI Mechanical, and Maxwell Estimation Products.

Supported Sage Timberline and Solomon/Microsoft Dynamics SL Products.

Administered and maintained Avaya IP Office w/VOIP & Digital Phones

Performed Cisco IOS programming on Switches, PIXs, ASAs, and Routers

Network/Systems Administrator, Stewart Title of Nevada, Las Vegas, Nevada, 2005-2007

Supported 90+ users at 4 different offices.

Created/designed workstation images and deployed them.

Troubleshot and repaired Dell workstations as required.

Responsible for maintaining several key servers, including a title plant.

Train users on new hardware & software and assisted with issues.

Supported and administered Avaya/Lucent Definity Phone System.

Researched, implemented, and maintained an assets inventory program.

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