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Manager Project

Johnston, Iowa, United States
February 22, 2018

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Taniel Luu

**** ******* ***.

Des Moines, IA 50310

(417) ***-****


20+ years of Management experience.

Experience in Financial/Budget Management, Operation Management, Project Management, Quality Control Management, and Crisis Management.

Have Business/Services Ethical and have Loyalty

Have a MBA in Global Business and a BS in Technology Information Management


Upper Iowa University, Fayette, Iowa

Master of Business Administration - Global Business, Graduated May 2011

Research Thesis Advertisements in Mobile Technology

3.97 GPA

Upper Iowa University, Fayette, Iowa

Bachelor of Science -Technology & Information Management, Graduated May 2008

Graduate with honors- Magna Cum Laude

GPA 3.65

Employment History

AVP/VP Citigroup, Urbandale, Iowa November 1997 - February 2016,

Sr. Supervisor (NCO Day-1: Deposit Dept.) May 2013 – April 2016

Managed and lead a team of 12 employees

Processed branch deposits, and analyzed the negotiability of ATM and mobile deposits

Established controls for business. Monitored quality and drove enhancements

Ensured the execution of operation processes to deliver results and achieve the business objectives. Monitored company policies, procedures, and guidelines

Planned, tested, and implemented new enhancements for system upgrades

Built department MIS DB and websites for the department; created controls guidelines, procedures, policies, and COB documentations.

Developed direct reports and reward for outstanding performance.

Reduced department operational cost by 25%

Sr. Supervisor (NCO Day 2: RDI and Returns Dept.) 2010 - April 2013

Responsible for a team of 28 employees in three units and two shifts.

Processed Cards returned items, RDI and EARNS for NCO Day2 in a timely manner to prevent financial lost to Citi and avoid financial impacts to the clients.

Supported Legal with EARNS records to resolve disputes and prevent financial lost

Supported Branches and Client Services in providing inquiries for the customers

Member of NCO Day-2 and CBNA project teams; coordinated and tested all projects involved RDI, Day-2 and EARNS (Ex. Rainbow, Citi Mobile, OnDemand, Direct Send/Receive for ECL/ICLR files to Fed or financial institutions, etc.)

Participated in all testing involved Returns for Cards. System including Citilink, Bankcard Mainframe, FDR, FDR Best, NCO and SAR.

Assisted in implemented Vsoft eReturns v3.1.6.11, Vsoft eDesk v12.2, OnDemand Citi RDI and standardize PC OS for DSI security certified with required SSL packages.

Reduced department operation cost by 27%

Unit Manager (Payment Operations Dept.) 2003 - 2010

Responsible for a team of 26 employees

Improved weekends WOD performance

Improved deposits timeliness

Processed improvements in reduction of operation costs.

Managed out the underperformance

System Entitlements for Payment Operations

Completed 100% RCSA tests timely

Project leader for System Conversion of Wausau ImageRPS (2005)

Member of the Pay-Courier Image Archive Project.

Project leader for Operations Department’s migration to new expansion site.

Manager (Image Operations Dept.) 2000-2003

Responsible for the weekend department with 65 employees

Improved weekend productivity

Improved WOD performance

Voice of Employee received 85% positive rating

Leader for the Conversion Project for BancTec Pay-Courier

Created Web Production Database Project Team for Transaction Services.

Operations Assistance/Console Technician

Performed deposit cut-offs

Balanced daily processing and perform MIS

Lead team to complete daily processing and quality goals

Provided training to team

Hobbies & Interests

Music instruments, Photography, Reading, travelling, technology and volunteering

Professional Skills

and Microsoft Products: Microsoft Offices – Access, Communicator, Excel, Outlook, PowerPoint, Project, Publisher, Visio, and Word

Windows and Mac Operate Systems



Mobile OS - iOS and Android:


Programming: HTML, .NET, SQL, UNIX, JAVA:


Banking Software: BancTec Pay-Courier, Vsoft, Wausau, and Rumba. :


Web Developer







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