Taniel Luu
ac4ks0@r.postjobfree.com
Des Moines, IA 50310
Summary
20+ years of Management experience.
Experience in Financial/Budget Management, Operation Management, Project Management, Quality Control Management, and Crisis Management.
Have Business/Services Ethical and have Loyalty
Have a MBA in Global Business and a BS in Technology Information Management
Education
Upper Iowa University, Fayette, Iowa
Master of Business Administration - Global Business, Graduated May 2011
Research Thesis Advertisements in Mobile Technology
3.97 GPA
Upper Iowa University, Fayette, Iowa
Bachelor of Science -Technology & Information Management, Graduated May 2008
Graduate with honors- Magna Cum Laude
GPA 3.65
Employment History
AVP/VP Citigroup, Urbandale, Iowa November 1997 - February 2016,
Sr. Supervisor (NCO Day-1: Deposit Dept.) May 2013 – April 2016
Managed and lead a team of 12 employees
Processed branch deposits, and analyzed the negotiability of ATM and mobile deposits
Established controls for business. Monitored quality and drove enhancements
Ensured the execution of operation processes to deliver results and achieve the business objectives. Monitored company policies, procedures, and guidelines
Planned, tested, and implemented new enhancements for system upgrades
Built department MIS DB and websites for the department; created controls guidelines, procedures, policies, and COB documentations.
Developed direct reports and reward for outstanding performance.
Reduced department operational cost by 25%
Sr. Supervisor (NCO Day 2: RDI and Returns Dept.) 2010 - April 2013
Responsible for a team of 28 employees in three units and two shifts.
Processed Cards returned items, RDI and EARNS for NCO Day2 in a timely manner to prevent financial lost to Citi and avoid financial impacts to the clients.
Supported Legal with EARNS records to resolve disputes and prevent financial lost
Supported Branches and Client Services in providing inquiries for the customers
Member of NCO Day-2 and CBNA project teams; coordinated and tested all projects involved RDI, Day-2 and EARNS (Ex. Rainbow, Citi Mobile, OnDemand, Direct Send/Receive for ECL/ICLR files to Fed or financial institutions, etc.)
Participated in all testing involved Returns for Cards. System including Citilink, Bankcard Mainframe, FDR, FDR Best, NCO and SAR.
Assisted in implemented Vsoft eReturns v3.1.6.11, Vsoft eDesk v12.2, OnDemand Citi RDI and standardize PC OS for DSI security certified with required SSL packages.
Reduced department operation cost by 27%
Unit Manager (Payment Operations Dept.) 2003 - 2010
Responsible for a team of 26 employees
Improved weekends WOD performance
Improved deposits timeliness
Processed improvements in reduction of operation costs.
Managed out the underperformance
System Entitlements for Payment Operations
Completed 100% RCSA tests timely
Project leader for System Conversion of Wausau ImageRPS (2005)
Member of the Pay-Courier Image Archive Project.
Project leader for Operations Department’s migration to new expansion site.
Manager (Image Operations Dept.) 2000-2003
Responsible for the weekend department with 65 employees
Improved weekend productivity
Improved WOD performance
Voice of Employee received 85% positive rating
Leader for the Conversion Project for BancTec Pay-Courier
Created Web Production Database Project Team for Transaction Services.
Operations Assistance/Console Technician
Performed deposit cut-offs
Balanced daily processing and perform MIS
Lead team to complete daily processing and quality goals
Provided training to team
Hobbies & Interests
Music instruments, Photography, Reading, travelling, technology and volunteering
Professional Skills
and Microsoft Products: Microsoft Offices – Access, Communicator, Excel, Outlook, PowerPoint, Project, Publisher, Visio, and Word
Windows and Mac Operate Systems
Expert
Expert
Mobile OS - iOS and Android:
Expert
Programming: HTML, .NET, SQL, UNIX, JAVA:
Intermediate
Banking Software: BancTec Pay-Courier, Vsoft, Wausau, and Rumba. :
Expert
Web Developer
Intermediate
Languages
English:
Fluent
Vietnamese:
Native