Joseph Williams

Computer Technician Network Administrator Analyst

**** ******** ******, ********, ********, 23234

Phone: 804-***-****

Email: ac4kro@r.postjobfree.com

Background

● A motivated computer MIS/IT Tech with exceptional skills in network support and project management

Specializations

Network/Severs:

● Knowledge and working experience with:

o MS Exchange 2003, 2007, 2010, 2013 and Active Directory o Windows Server 2003/2008/2012/2016

o Windows XP/Vista/Windows 7/8/10 networking environment o Familiar with office 360 environment

o Cisco Routers/Switches

Education

● Old Dominion University (Norfolk, Virginia, 2000 – 2005) o B.S. / Computer Science

● Certifications

o A+

o Network+

o Security+

Professional Experience

Support Technician (May 2012 – Present)

● Self Employed

o Level 1 and 2 user support(home and small business environment) o Break Fix and repair(Laptop, Desktop, Printers)

o Home/small office networking installations/repair PETA(Norfolk, VA, Mar. 2012 – June 2012)

● Desktop Support Technician/Network Admin

o Remote Desktop Support for worldwide staff

o Tier 2 Help Desk support

o Installation/Repair of Dell/Lenovo laptop/desktops o Oversaw planning of technical SOPs

o Managed and created user accounts in windows 7/server 2012 environment HP (Norfolk, VA, Nov. 2011 – Feb. 2012)

● Service Desk Analyst

o Help desk support for NMCI network

o Provide remote support in Remedy and SM7 ticket environment o VPN and Citrix client user support

o Provide break/fix solutions for outlook 2003 and 2007 o Provided documentation for SOPs and daily procedures Richmond Behavioral Health Authority (Richmond, Virginia, Dec. 2005- Sept. 2009)

● Computer Specialist

o Provided technical support for software and hardware o Administered system maintenance

o Responsible for installations and repair for desktops, laptops, and printers o Coordinated contractors and implemented new employee orientations o Managed help desk and served as junior network administrator o Assisted with management of 11 servers, and 400+ user accounts o Accountable for implementation of security policies in network shares, user accounts, group policy, and end user applications

o Assisted in technical project planning and coordination of tech refresh cycle Intellys Corp. (Richmond, Virginia, Feb. 2006 – May 2006)

● Network Engineer/ Contractor

o Responsible for network and POS installations/support o Configured LANs, WANs, servers, wireless networking, and LAN cabling o Installed and configured touch screens and scanners Strategic Staffing Solutions (Richmond, Virginia, Aug. 2005 – Dec. 2005)

● IT Contractor.

o Served as technician and network consultant

o Served as first and second level Help desk coordinator for end users in hardware/software in a windows xp environment

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