Adam Jacob Levi

* ******* *****, *. *******, MD *0878

301-***-****

ac4krd@r.postjobfree.com

SKILLS AND EXPERIENCE

I am a leader with; 17 years of experience in customer service fields, 10+ years in management, a sales background, a desire to exceed goals, a strong team player, ethically driven, and proficient in the Microsoft Office suite. I have experience across numerous fields and different industries and utilize what I have learned in each to guide me through future opportunities.

EMPLOYMENT HISTORY

Multi-Unit Office Leader – H&R Block (Block Advisors) Alexandria VA/Rockville MD

Manage day to day operations at multiple tax locations. Place requisitions, conduct all aspects of office hiring, set schedules, manage staffing levels and monitor contribution margin to ensure our spending levels are appropriate, implement sales and marketing strategies to host and attend events. Small business client management, this includes growth and development of our small business clients. Ensure district is meeting its EBITDA goals.

Multi Branch Sr. Relationship Banker – Capital One Bank, Washington DC

Manage day to day operations for multiple branch locations. This includes product sales, relationship upkeep, scheduling, staffing, cash handling. Maintains relationships with different departments including Small Business and Investing. Social Chair- tasked with organizing district and team outings.

Front Office Manager Le Montrose Suite Hotel, Los Angeles, CA

Regulate all front of house operations including managing 20 staff members, money handling, employee bank audits, customer service and implementing hotel marketing strategies.

[Aug 2013 – Dec 2014]

Guest Experience Manager Andaz by Hyatt, West Hollywood, CA

Managed front desk operations. Implemented new practices and procedures, trained staff with a focus on team building. Arranged and coordinated large events and group meetings onsite. Managed day to day operations of rooms department including staff and all hotel inventory.

[July 2012- August 2013]

Reception Manager/ Night Manager/ Host Andaz by Hyatt, San Diego, CA

Was promoted from Lead Guest Reception Agent to Guest Reception Manager in June 2008. Managed all valet and bell employees, handling, and coordinating all arrivals and departures with guests and staff. In April 2009, was promoted to Hotel Night Manager. This role focuses on managing all department operations including audits, security, housekeeping, front desk and valet during nightclub hours. Was promoted to Host in April 2010. This promotion allowed for a great responsibility with our guests and hotel property which led to a great impact on property revenue.

[Sept 2007 – July 2012]

Quality Assurance Tester - Sony Computer Entertainment America

Worked within strict deadlines testing, recording and describing faults within the games. Using and applying analytical thinking and problem solving, was able to provide and ensure smooth operation of a quality product. Published on three Sony titles.

Education – Bachelors in Business Management (In progress) University of Phoenix

More employment history can be provided if needed

[Aug 2006- Sept 2007]