RIZWAN HAQUE

**** ******** **, *: 631-***-****

Abingdon MD 21009 C: 631-***-****

ac4kl4@r.postjobfree.com

OBJECTIVE: To obtain a position in Information Technology customer services/Customer support.

SKILLS: Proficient in Language: Read/Write: English, Urdu, Panjabi, and Sindhi .Hindi-

Basic Japanese.

Excellent Compute r Literacy: Microsoft Office 2007

Electronic Calculations and 10-Key

Efficient in QuickBooks

EXPERIENCE:

Palm Bay International Inc. Port Washington NY 01/2015-08/2017

Contractor:

Provide day to day hands on technical support to employees

Install, configure, and troubleshoot desktop system and workstation including imaging and installation of necessary software.

Setup, installation, and configuration voice and data equipment on the telephony system.

Diagnose and resolve technical hardware and software issue relating to both PC/Mac platforms,

Printers/copiers/fax/machines, call center phone system, etc.

Must be able to perform troubleshooting on hardware, software and network connectivity issue for individual users and departments.

Provide training and technical assistance to users on hardware and software application at the desktop level.

Responsibility for managing IT hardware and software inventory.

Analyze and resolve moderately complex to complex issue or escalate as needed.

Expected to manage multiple requests/projects simultaneous.

Report problems with procedures and recommend improvements/efficiencies.

Understand security and compliance requirements for the company

ARROW SECURITY: Smithtown, NY 06/2013-12/2014

Security Officer / Loss Prevention:

• Highly skilled in performing patrol duties within assigned areas to guard

Against theft, shoplifting, vandalism and fire • Adept at handling emergency situations effectively; medical emergencies,

Accidents and other threats • Hands-on experience in managing security systems in order to prevent theft,

Violence and vandalism

• Well-versed in using different alarms for security purposes

• Practical approach of observing all activities at premises and reporting any

Suspicious circumstances

STAPLES Manhasset, NY 01/2012- 05/2013

Asst Store Manager:

Leadership: Lead a team of managers & associates focused primarily on the small business customer through teaching, coaching and inspiring. Fosters a sense of energy, ownership and personal commitment.

People Management: Pursue, attract, coach and retain talented candidates for key roles. Is responsible to ensure that the store culture embodies Staples values and is commitment to the community. Leveraging ideas and best practices from the team to ensure results

Selling & Customer Service: Champions a consultative and customer centric environment. Coaches every manager & supervisor to create a culture of consultative selling and total solutions while focused on the customer’s needs. Holds services manager accountable for coaching and developing their team to deliver on the same model.

Store Operations/Results: Holds themselves and the team accountable for flawless execution of operational excellence. Driving profitable sales and margin while reducing variability and improving performance.

Inventory Management.

SUHARI ENTERPRISE Huntington, NY 12/2008- 12/2011

Store Manager:

Promoted to management and continually give increasing responsibility

Base on performance.

Performed excellent sale and customer service; accountable for money received

At cash register, as well as credit resolution.

Complete weekly computerized and manual reports.

Worked with merchandise team; performed receiving, pricing coordination.

Enjoy real-time, detailed visibility into key inventory control and supply chain management measures, including inventory trends, stock on order and supplier on-time performance.

THE HOME DEPOT Syosset, NY 10/2005- 12/2008

Dept. Sales Supervisor:

Monitoring performance, appearance, and complying with sales for

The company.

Assisted clients with merchandise selection.

Managed the store’s internal sales efforts while ensuring the operational

Integrity of the store.

Providing feedback to other management team in regards to better

Sales opportunities.

CIRCUIT CITY Rego Park, NY 04/1999 – 10/2005

Sales Manager:

Provide support to customers with their network connectivity, wireless and wired issues.

Document and prepare daily log report in company’s ticketing system.

Providing customer service with high standards.

Operating in a goal-oriented environment with an achieving-

Team to provide excellent customer service.

Training new associates with informational data.

Building relationship skills through good rapport.

Responsible for all profile of the Computer department

Work with Palnogram

TRADE FAIR SUPERMARKET Astoria., NY 07/1997 – 04/1999

Assistant Store Manager:

Overall management responsibility for operation of retail grocery store, including store performance, control of cash, budget, inventory/security, customer services, and management of staff

Focus on positive customer service/satisfaction experience and ensure that employees provide customers with superior customer service through use of best practices and communication of the importance of positive shopping experience Maintain, encourage and possess an “owner mentality”

Track, analyze and take action to improve store performance by forecasting of weekly/daily sales goals and meeting or exceeding established goals. Communicate sales goals, department performance and sales opportunities, shrink, out of stock with staff to ensure positive results

action plans and procedures to address issues

Forecast, create schedule, and monitor labor to be consistent with store sales, productivity guidelines and wage budgets; create action plan to address cost control issues

Monitor product display accuracy and appearance to implement promotions ensuring presentation, pricing and signage are properly displayed and presented according to established practices and plans and ordered in a manner to maintain in-stock conditions

Ensure cashier accountability, scanning accuracy and adherence to company security and cash control procedure

Monitor and build relationships with all vendors to ensure proper adherence to our standards

Ensure that compliance with all federal, state, local agency, company policies and procedures are properly followed, including, security, safety, food handling and sanitation, weights and measures, refrigeration, wage and hour, etc.

Recruit, properly train, coach/develop, encourage and set high standards for job performance of store employees, with assistance of other management personnel. Evaluate employee performance and addresses conduct issues through coaching, counseling and termination process, if needed

Maintain appropriate professional relationship with union officials, and ensure compliance with collective bargaining agreement provisions, if applicable

Create a rewarding work environment where our employees feel valued and empowered

Ensure store appearance is maintained to company standards

EDUCATION:

Bachelor of Science Degree from the University of Karachi

Bachelor of Arts Degree from the University of Karachi

CPR Certificate: Manhattan

US. Citizen

REFERENCE:

Available on request

Contact this candidate